Customer Engagement

Browse careers that are in demand now and meet Australia’s future workforce needs.

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Customer Service Officer

A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.

Avg yearly income $62,400
Skill level Unknown

Account Manager

Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.

Avg yearly income $93,600
Skill level Unknown

Account Executive

An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.

Avg yearly income $98,020
Skill level Unknown

Customer Service Specialist

A Customer Service Specialist addresses inquiries, resolves issues, and provides product information while ensuring customer satisfaction.

Avg yearly income $59,540
Skill level Unknown

Customer Experience Manager

A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.

Avg yearly income $72,800
Skill level Unknown

Client Services Officer

A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.

Avg yearly income $67,600
Skill level Unknown
Source: Jobs and Skills Australia

Courses in customer engagement

All skill levels Beginner Experienced
BSB30120

Certificate III in Business
Online
12 months
$39 - $4,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Executive Assistant Administration Officer Data Entry Operator
Office Assistant Receptionist Customer Service Representative Accounts Clerk Payroll Clerk Appointment Setter Operations Coordinator Administration Manager Business Administrator School Administration Officer Personal Assistant Scheduler Administrative Assistant
+ 13 more

Customer Experience: Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Customer Success Manager Account Manager
Account Executive Customer Service Assistant Customer Service Specialist Customer Service Officer Customer Service Representative
+ 5 more

Project Management (Digital): Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Digital Project Manager Account Manager E-Commerce Manager
Marketing Manager Project Manager Project Coordinator ICT Project Manager IT Project Manager
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Digital Project Manager Account Manager E-Commerce Manager Marketing Manager Project Manager Project Coordinator ICT Project Manager IT Project Manager + 5 more
SIR20216

Certificate II in Retail Services
Blended, Distance, On Campus, Online, Traineeship
4 - 24 months
$0 - $4,330
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
SIR30216

Certificate III in Retail
Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $6,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Cashier
Customer Service Assistant Buyer Pharmacy Sales Assistant
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Cashier Customer Service Assistant Buyer Pharmacy Sales Assistant + 3 more
SIR10116

Certificate I in Retail Services
Blended, On Campus, Online, Traineeship
4 - 6 months
$0 - $1,885
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
BSB20120

Certificate II in Workplace Skills
Blended, On Campus, Online, Traineeship
2 - 24 months
$0 - $6,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Assistant Receptionist Personal Assistant
Retention Specialist Administrative Assistant
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Assistant Receptionist Personal Assistant Retention Specialist Administrative Assistant + 2 more
SIR30316

Certificate III in Business to Business Sales
Blended, Online, Traineeship
12 - 24 months
$0 - $2,700
  • There are no mandated entry requirements.
Additional requirements may apply.
Sales Representative Customer Service Officer
  • There are no mandated entry requirements.
Additional requirements may apply.
Sales Representative Customer Service Officer
BSB30120

Certificate III in Business (Customer Engagement)
Blended, On Campus, Online, Traineeship
6 - 24 months
$0 - $5,930
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Assistant Customer Service Representative
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Assistant Customer Service Representative
SITSS00078

Customer Service Skill Set
On Campus, Online
2 weeks
$0 - $355
  • There are no mandated entry requirements.
Additional requirements may apply.
Bar Attendant Cafe Attendant Waiter
Retail Assistant Tourism Officer Hotel Receptionist Concierge Customer Service Representative
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Bar Attendant Cafe Attendant Waiter Retail Assistant Tourism Officer Hotel Receptionist Concierge Customer Service Representative + 5 more

Bachelor of Arts (Psychology)
Blended, On Campus
3 years
$0 - $85,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Market Research Consultant Psychological Researcher Child Psychologist
Behaviour Therapist Family Therapist Community Rehabilitation Worker Disability Employment Consultant Human Resources Consultant Research Assistant Psychologist Recruitment Manager Data Analyst Life Coach Brand Manager Education Officer Behavioural Psychologist EAP Psychologist
+ 14 more

Master of Business Administration (Marketing)
Blended, On Campus, Online
16 - 24 months
$0 - $74,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Consultant Customer Relationship Manager Marketing Manager
Brand Manager
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Consultant Customer Relationship Manager Marketing Manager Brand Manager + 1 more

Bachelor of Commerce (Management)
Blended, On Campus
3 years
$0 - $45,300
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Services Manager General Manager Managing Director
Operations Manager Service Delivery Manager Area Manager
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Services Manager General Manager Managing Director Operations Manager Service Delivery Manager Area Manager + 3 more

Master of Finance (Business Analytics)
Blended, On Campus
24 months
$62,800 - $64,400
  • There are no mandated entry requirements.
Additional requirements may apply.
Risk Advisor Budget Analyst Business Analyst
Compliance Analyst Credit Analyst Customer Relationship Manager Financial Advisor Finance Manager Fund Manager Investment Analyst Financial Analyst Investment Banker Stockbroker Corporate Finance Analyst Portfolio Manager
+ 12 more

Graduate Certificate in Business Administration (Digital)
Online
6 - 12 months
$17,000 - $20,400
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Digital Marketing Manager E-Commerce Manager
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Digital Marketing Manager E-Commerce Manager

Diploma in Business
Blended, On Campus, Online
8 - 12 months
$0 - $16,320
  • There are no mandated entry requirements.
Additional requirements may apply.
Account Manager Business Administrator Marketing Executive
Office Manager Administration Officer Customer Service Officer
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Account Manager Business Administrator Marketing Executive Office Manager Administration Officer Customer Service Officer + 3 more

Master of Arts (Research)
On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Academic Researcher Market Research Consultant Policy Adviser
Policy Analyst
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Academic Researcher Market Research Consultant Policy Adviser Policy Analyst + 1 more

Graduate Certificate in Research
Blended, On Campus
6 months
$0 - $11,707
  • There are no mandated entry requirements.
Additional requirements may apply.
Researcher Research Analyst Market Research Consultant
  • There are no mandated entry requirements.
Additional requirements may apply.
Researcher Research Analyst Market Research Consultant
10855NAT

Certificate III in English Proficiency
On Campus
6 months
$10,920
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Receptionist
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Receptionist
SIR30216

Certificate III in Retail (Customer Relationships Skill Set)
Traineeship
2 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant
*Showing course fees for all providers. Some providers may not be available in your area.

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