How do I become a customer service officer?
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Beginner
Experienced
Customer Experience: Elevate
Online
6 months
Unavailable
- There are no mandated entry requirements.
Academy Xi
SIR30316
Certificate III in Business to Business Sales
Blended, Online, Traineeship
12 - 24 months
$0 - $2,700
- There are no mandated entry requirements.
Diploma in Business
Blended, On Campus, Online
8 - 12 months
$0 - $16,320
- There are no mandated entry requirements.
+ 4 more
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Common questions
How much do Customer Service Officers earn?
In Australia, a full time Customer Service Officer generally earns $1,200 per week ($62,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
Industry expert
What are the job opportunities for Customer Service Officers?
There are approximately 2,300 Customer Service Officers employed in Australia right now, and the job role has fallen slightly over the last 5 years. Customer Service Officers are employed by corporate enterprise, private businesses, government departments, and community service organisations — they often work from call or contact centres.
Source: Australian Government Labour Market Insights
Courses.com.au Team
Industry expert
How do I become a Customer Service Officer?
To get started as a Customer Service Officer you’ll need outstanding interpersonal skills and a Certificate IV in Customer Engagement. The course takes 12 months to complete. You’ll also need administration and business writing skills — so vendor qualifications in Word, Excel, and Powerpoint will help.
Courses.com.au Team
Industry expert
Further reading
