Customer Engagement Courses in Newcastle

The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution. .

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..

The Project Management (Digital): Elevate course is tailored for ambitious individuals, ideally with experience in digital team environments, aiming to excel as digital project managers. This course is also suited for traditional managers seeking formal training in the digital domain. It equips students with the comprehensive project management skills required in today’s digital landscape, enabling them to manage projects from inception to completion effectively. This course is designed to empower students with the tools and knowledge necessary to succeed in digital project management. .

The CHC32015 Certificate III in Community Services (First Point of Contact) equips individuals to greet clients, exchange routine information, prioritise clients’ needs, and provide ongoing support. This qualification prepares entry-level community service workers to offer person-centred services, support individuals in community settings, and assist in implementing community-based programmes. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..

The 11039NAT Certificate II in Career Preparation equips participants with the skills and confidence needed to enter the workforce or pursue further education and training. The course covers topics such as exploring work and training opportunities, career planning, and developing soft skills like teamwork, critical thinking, problem-solving, and conflict management. It aims to provide employability skills, learning skills for further study, literacy skills, goal identification, and planning for career pathways, fostering independent learning. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..

The Diploma in Business offers comprehensive core knowledge and skills essential for understanding business dynamics. It covers key areas like communication, marketing, and management, and promotes the development of critical thinking skills. Students learn to craft strategic business and marketing plans and to spot opportunities in various business scenarios. The course includes in-depth research, analysis, and interpretation of both domestic and international business environments, preparing students to navigate and respond effectively to diverse business challenges and opportunities. .

The Graduate Certificate in Business Administration (Digital) offers a tailored foundational knowledge in business, aligning with individual career aspirations. This course empowers learners with the confidence and capability to progress in their desired professional direction. Furthermore, upon completion, there exists an opportunity to delve deeper into the field by transitioning to the Master of Business Administration (Digital). This advanced study aims to cultivate unparalleled business leaders who possess both the ingenuity and prowess to instigate significant change within organisations and the broader community. .

The Master of Business Administration (Marketing) prepares students for senior roles in the marketing landscape. This course offers deep insights into the most recent and relevant industry research, enhancing students' skills in market analysis, customer relationship management, and leveraging digital and social media platforms effectively. Students will hone their analytical and interpersonal abilities, learning to craft compelling communication strategies, and steering towards a successful career in marketing..

A Certificate III in Business to Business Sales will give you the skills you need to work as a sales representative or customer service officer. This course is designed for anyone who sells products to other businesses as part of their work role. Whether you deal with wholesalers, large companies or small businesses, this qualification will help you build strong business to business relationships. The Certificate III in Business to Business Sales covers a range of topics relevant to this field of work. Course delivery will vary depending on your provider, but you might cover subjects including building customer relationships and loyalty, optimising customer and territory coverage and providing sales solutions to customers. Enquire now for a full list of study units, entry requirements and start dates..

The BSB20120 Certificate II in Workplace Skills delivers the skills and confidence you need to get your first job, or re-enter the workforce after an extended break. Over 6-12 months of training you will gain communication and interpersonal skills, as well as the ability to use a range of business software and technologies. The course also covers: customer service, teamwork, and problem solving. Enquire now for entry requirements, graduation outcomes, and upcoming enrolment dates..

The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities..

Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol..