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A Cluster Manager coordinates daily activities for a particular group of stores or businesses. You might manage teams across a geographic area or coordinate operations that focus on a particular service or product. Cluster Managers make sure stores are operating effectively and maintaining profitability. You might deal with issues that arise and ensure customers are dealt with effectively.
Cluster Managers should have excellent customer service skills and strong leadership abilities. You’ll need to have good interpersonal skills and be able to communicate with people from a range of backgrounds. Cluster Managers require good problem solving abilities and must have good multitasking skills.
There are 2 courses available for people who want to become a Cluster Manager.
Possible job outcomes:
If you’re ready to manage your own team of floor staff (or have your heart set on being the head of your retail department), the Certificate IV in Retail Management delivers the skills you need to manage that frontline team while achieving awesome sales results. Students also learn how to create a customer centric culture, implement customer service strategies, and maintain store security. There are specific entry criteria for this qualification — click for full enrolment details and funding possibilities..
Average duration: 12 months.
The Diploma of Retail Leadership (SIR50116) is perfect for retail business owners or departmental managers wanting to learn business sales strategies to deliver profitable results. The course is made up of 10 units with an overall focus on retail strategic planning and the leadership skills that drive profitability. Students gain real skills in managing budgets, reducing labour costs and implementing activities that improve the overall financial performance of the business. To enrol in this course students must already hold a Certificate IV in Retail Management or have relevant work experience and employment history (to be deterimined by your chosen course provider). The Diploma of Retail Leadership (SIR50116) is a nationally recognised training qualification and part of the official Retail Services Training Package..
In Australia, a full time Cluster Manager generally earns $1,250 per week ($65,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people employed in this sector is likely to remain stable in coming years. There are currently 213,400 people working in this industry in Australia and many of them specialise as a Cluster Manager. Cluster Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
If you’re planning a career as a Cluster Manager, consider enrolling in a Certificate IV in Retail Management. You’ll learn the skills needed to manage a retail department and supervise floor staff. This course looks at topics including creating a customer centric culture, implementing customer service strategies and maintaining store security. A Diploma of Retail Leadership may also be appropriate.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Retail Operations
Cashier
$960 weekly pay
Customer Service Assistant
Customer Service Representative
Retail Assistant
$850 weekly pay
Car Salesman
$1,250 weekly pay
Cluster Manager
Retail Manager
$1,350 weekly pay
Retail Supervisor
Retail Team Leader
$1,050 weekly pay
Area Manager
$1,730 weekly pay
Department Manager
Regional Manager
Store Manager
Learn more about Cluster Manager courses in your area.