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Information Officers answer queries about their organisation’s goods and services by phone, email, chat, and social media. They issue forms, sales brochures, applications and information kits — plus keep records of the people who have made enquiries.
As an Information Officer you’ll need a detailed knowledge of your organisation’s products and services so you can answer pricing enquiries, stock availabilities, shipment times and production dates. You’ll often be following up customer complaints and referring complex enquiries to team leaders and departmental managers.
There are 4 courses available for people who want to become an Information Officer.
Possible job outcomes:
The Diploma of Business (Records and Information Management) will give you the business operations skills you need to deal with records and information technologies in a wide range of settings. You will learn how to manage business resources, financial plans and administrative systems in order to ensure that an organisation functions effectively. Enquire now for the list of study units, entry requirements, and upcoming enrolment dates..
Average duration: 14 months.
The Bachelor of Health Information Management merges aspects of clinical healthcare with its business operations, training students to become experts in health information. It develops a comprehensive skillset encompassing clinical classification, data analytics, health informatics, and health systems management. This course is tailored to equip students with the knowledge and skills needed for a successful career in managing and utilising health information effectively. .
Average duration: 3 years.
Learn how to create large-scale software programs and create innovative IT solutions with the Bachelor of Software Engineering. With this degree on your resume you could be working in software development, robotics programming, specialist research, project management, business development, and systems testing. The program covers: computer systems, programming, user-centred design, cybersecurity, database concepts, analytics, computing theory, algorithms and analysis, operating systems, and much more. A Bachelor of Software Engineering is a pathway to membership with Australian Computer Society (ACS) and Engineers Australia. Enquire now for admissions information, the list of study units and software engineering specialisation areas, and universities near you that offer the Bachelor of Software Engineering..
The BSB40120 Certificate IV in Business (Records and Information Management) will teach you how to develop and implement a records system and co-ordinate data management at your small business or enterprise. This nationally recognised qualification also delivers a range of skills in digital technologies, business writing, workplace information systems, and communication strategies. Perfect for small business owners or administration professionals. Enquire now for entry requirements, elective specialisation choices, and upcoming enrolment dates..
Average duration: 12 months.
In Australia, a full time Information Officer generally earns $1,192 per week ($61,984 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience can you expect a higher salary than people who are new to the industry.
There are currently 95,300 Information Officers employed in Australia right now and this job role grew very strongly over the last 5 years. Information Officers work in all industries and employment sectors, often employed by big business and government organisations.
Source: Australian Government Labour Market Insights
You can get started as an Information Officer with the Certificate III in Business Administration (keyboarding and admin skills) or the Certificate IV in Customer Engagement (conflict and communication skills). These courses take 6-12 months to complete. Vendor qualifications in various Microsoft Applications (Word, Excel, Powerpoint) may also be helpful.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within business administration. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Business Administration
Administration Officer
$770 weekly pay
Administrative Assistant
$960 weekly pay
Appointment Setter
$1,040 weekly pay
Business Support Officer
$1,250 weekly pay
Data Entry Clerk
Executive Assistant
Intern
Salary not available
Office Assistant
Receptionist
Trainee
Administration Manager
Business Administrator
$1,150 weekly pay
Information Officer
Office Manager
Operations Coordinator
Personal Assistant
Procurement Officer
$1,340 weekly pay
Scheduler
$1,350 weekly pay
Team Administrator
Business Leader
$1,635 weekly pay
Contracts Manager
$1,900 weekly pay
Managing Director
$1,500 weekly pay
Learn more about Information Officer courses in your area.