Information Officer

Information Officers answer queries about their organisation’s goods and services by phone, email, chat, and social media. They issue forms, sales brochures, applications and information kits — plus keep records of the people who have made enquiries.

As an Information Officer you’ll need a detailed knowledge of your organisation’s products and services so you can answer pricing enquiries, stock availabilities, shipment times and production dates. You’ll often be following up customer complaints and referring complex enquiries to team leaders and departmental managers.

Future demand Medium
Average yearly income $75,400
Skill level Unknown

How do I become a information officer?

All skill levels Beginner Experienced
BSB40120

Certificate IV in Business (Records and Information Management)

On Campus, Online
12 months
$0 - $1,295
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
Information Officer Office Manager
BSB50120

Diploma of Business (Records and Information Management)

Online
14 months
$3,495
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.

Bachelor of Health Information Management

Blended
3 years
$25,065 - $41,400
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

How to start a career in case management

20th July 2020