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Explore all careersHow do I become a Customer Service Representative?
Get qualified to work as a Customer Service Representative with a course recognised across Australia. Speak to a training provider to learn more.
Related career opportunities
Browse occupations related to Customer Service Representative
Common questions
In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
Courses.com.au Team
There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.
Source: *Source: Australian Government Labour Market Insights
Courses.com.au Team
To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.
Courses.com.au Team
Further reading
What can you do with a Certificate III in Retail?
13th October 2020
Most popular retail courses
21st July 2022All customer service representative courses
- Customer Experience: Elevate
- 11039NAT Certificate II in Career Preparation
- BSB30120 Certificate III in Business (Customer Engagement)
- FWP30616 Certificate III in Timber Merchandising
- AUR21120 Certificate II in Automotive Sales (Service Station Sales and Service)
- AUR30116 Certificate III in Automotive Administration
- BSBOPS304 Deliver and Monitor a Service to Customers
- SIR30216 Certificate III in Retail (Customer Relationships Skill Set)
- 10949NAT Certificate II in Applied Language
- BSB30120 Certificate III in Business (Office Environment)
- FNS40920 Certificate IV in Superannuation
- FNS41422 Certificate IV in General Insurance
- 11074NAT Certificate III in Applied Language
- SITSS00077 Customer Service Management Skill Set
- SITXCCS014 Provide Service to Customers
- FSK10119 Certificate I in Access to Vocational Pathways (Customer Service Skill Set)
- FNS30515 Certificate III in General Insurance
- SIR20216 Certificate II in Retail Services (Food Speciality)
- 10465NAT Certificate III in Work Skills for Career Enhancement and Management
- BSB30120 & SIT20122 Dual Certificate III in Business & Certificate II in Tourism
- SIR20216 Certificate II in Retail Services
- 22629VIC Certificate II in Small Business Operations and Innovation
- SIR20212 Certificate II in Retail Services
- 39283QLD Certificate II in Core Skills for Employment and Training - Communication
- AUR21120 Certificate II in Automotive Sales (Bicycle Sales)
- BSB20211 Certificate II in Customer Contact
- BSB30115 Certificate III in Business
- HLT47121 Certificate IV in Hospital or Health Services Pharmacy Support
- BSB30112 Certificate III in Business
- SIR30216 Certificate III in Retail
Customer Service Representative careers
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and managing complaints.
As a customer service advisor you could be taking phone calls and answering emails (or chat), advising a customer on the status of their order, inputting customer data into a CRM (Customer Relationship Management software), or referring a high-end complaint to the appropriate manager or team leader.
