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How do I become a customer service representative?
Certificate III in Business
- There are no mandated entry requirements.
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Customer Experience: Elevate
- There are no mandated entry requirements.
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Certificate III in Retail
- There are no mandated entry requirements.
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Certificate III in Business (Customer Engagement)
- There are no mandated entry requirements.
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Certificate II in Retail Services
- There are no mandated entry requirements.
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Certificate I in Retail Services
- There are no mandated entry requirements.
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Customer Service Skill Set
- There are no mandated entry requirements.
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Certificate III in English Proficiency
- There are no mandated entry requirements.
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Certificate III in Retail (Customer Relationships Skill Set)
- There are no mandated entry requirements.
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Certificate I in Access to Vocational Pathways (Customer Service Skill Set)
- There are no mandated entry requirements.
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Related occupations
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
Common questions
How much do Customer Service Representatives earn?
In Australia, a full time Customer Service Representative generally earns $1,090 per week ($56,680 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience and technical expertise you can expect a higher salary than people who are new in the role.
What are the job opportunities for Customer Service Representatives?
There are approximately 33,900 Customer Service Representatives employed in Australia right now, and the job role is steadily growing. Customer Service Representatives are employed by corporate enterprise, private businesses, government departments, and community service organisations across all industries and employment sectors.
Source: *Source: Australian Government Labour Market Insights
How do I become a Customer Service Representative?
To get started as a Customer Service Representative you’ll need outstanding interpersonal skills and a Certificate III in Customer Engagement. This course takes 12-18 months to complete. If your job role has a strong sales focus, you might also consider the Certificate III in Retail.
Further reading
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What can you do with a Certificate III in Retail?
13th October 2020