Collections Officer

A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities company or a range of other organisations. Collections Officers send reminder letters and might follow up with phone communication. You’ll arrange to collect payment, including working out a repayment plan when necessary. You might also initiate legal action if required.

Collections Officers should be able to communicate with people from a range of backgrounds. You’ll need to be able to follow procedures and keep accurate records. It’s important that you display good people skills and have a good understanding of debt collection legislation.

Future demand Medium
Average yearly income $70,148
Skill level Unknown

How do I become a collections officer?

All skill levels Beginner Experienced
FNS30420

Certificate III in Mercantile Agents

Online
12 months
$2,795
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
Collections Officer
FNS42022

Certificate IV in Banking Services

Blended
6 months
$6,280
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
FNS20120

Certificate II in Financial Services

On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
FNS30122

Certificate III in Financial Services

Blended, Online, Traineeship
12 months
$0 - $9,130
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

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Common questions

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