Academy Xi
Customer Experience: Elevate
Nationally Recognised Vocational Education and Training (VET)Customer Experience (CX) is a future-proof discipline that will remain in demand. It’s an innately human skillset, that technology simply cannot truly understand and replicate.
In this course you will gain a broad understanding of CX, including foundational CX theory, where CX fits in an organisation, and how best to approach influencing others to adopt a CX mindset. You will also graduate with a slew of practical CX skills including CX research and stakeholder management techniques, customer journey mapping, CX strategy design and much more.
You will walk away having created a CX strategy project, that can be actioned in your current role or used as a portfolio piece to demonstrate your practical skillset to current and future employers.
Delivery mode
Academy Xi offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Customer Experience: Elevate will prepare you for the following roles.
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Manager
Account Managers build strong relationships with an organisation’s clients and customers. They are usually assigned a client list based on geograph...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Service Assistant
A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or...
Customer Service Specialist
A Customer Service Specialist assists clients and customers by addressing their inquiries, resolving issues, and providing product or service infor...
Customer Service Officer
Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of t...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Academy Xi
At Academy Xi, we’re building a bold community of ambitious changemakers. With our purpose-driven approach towards future-ready career development, we’re committed to unleashing powerful potential across people’s lives.
Our name (pronounced “ex-eye”) and logo are a reflection of the critical role we play in shaping our own lives and the world around us.
In mathematics, “X” is a variable, a problem that needs to be solved, and “i” stands for the personal responsibility and power to solve the problem. Brought together, “Xi” reflects our commitment to not only identifying problems in the world, but also becoming part of the solution.
