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Customer Experience (CX) is a future-proof discipline that will remain in demand. It’s an innately human skillset, that technology simply cannot truly understand and replicate.
In this course you will gain a broad understanding of CX, including foundational CX theory, where CX fits in an organisation, and how best to approach influencing others to adopt a CX mindset. You will also graduate with a slew of practical CX skills including CX research and stakeholder management techniques, customer journey mapping, CX strategy design and much more.
You will walk away having created a CX strategy project, that can be actioned in your current role or used as a portfolio piece to demonstrate your practical skillset to current and future employers.
Delivery mode:Online
Average duration:6 months
This course can help you get a job as:
Please note that weekly pay figures are estimates only of what you could possibly earn.
Enquire now for more details.
At Academy Xi, we’re building a bold community of ambitious changemakers. With our purpose-driven approach towards future-ready career development, we’re committed to unleashing powerful potential across people’s lives.
Speak to a course advisor about the Customer Experience: Elevate.