Local Government Customer Service Assistant

A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enquiries or direct questions to another staff member for further information. Local Government Customer Service Assistants might process customer payments, process applications or complaints or provide information on local government services.

Local Government Customer Service Assistants should have excellent interpersonal skills and be able to communicate with customers from a range of backgrounds. It’s important you can work as part of a team and follow correct procedures. Local Government Customer Service Assistants should be organised and be able to handle several tasks at one time.

Future demand Medium
Average yearly income $62,400
Skill level Unknown

How do I become a local government customer service assistant?

All skill levels Beginner Experienced
PSP20122

Certificate II in Government

Blended
12 months
$3,000
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
PSP30122

Certificate III in Government

Blended, On Campus
12 months
$0 - $3,500
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

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Common questions

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