Retail Team Leader

A Retail Team Leader supervises a team of staff in a retail environment. You might work in a large department or grocery store or work in a speciality retail environment such as sporting goods or electrical items. Retail Team Leaders ensure their staff are meeting sales goals and providing strong customer service. You might handle any issues that come up during a shift or work with individual staff members to improve their performance.

Retail Team Leaders must be able to communicate well with their staff and motivate them to work hard. It’s important that you are organised and can manage your time well. Retail Team Leaders should have a strong focus on customer service and be able to call on their problem solving skills when required.

Future demand Medium
Average yearly income $75,400
Skill level Beginner

How do I become a retail team leader?

All skill levels Beginner Experienced
Recommended
SIR30216

Certificate III in Retail
Blended, On Campus
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Cashier
Buyer Pharmacy Sales Assistant Trainee Retail Team Leader Car Salesman Visual Merchandiser Senior Merchandiser Bicycle Sales Assistant Picture Framer Location Manager
+ 10 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Cashier Buyer Pharmacy Sales Assistant Trainee Retail Team Leader Car Salesman Visual Merchandiser Senior Merchandiser Bicycle Sales Assistant Picture Framer Location Manager + 10 more
BSB40520

Certificate IV in Leadership and Management
Blended, On Campus, Online, Traineeship
10 - 24 months
$0 - $4,928
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor
Project Coordinator Assistant Manager Team Administrator General Manager Presales Consultant Regional Manager Project Officer Retail Team Leader Account Manager Senior Risk Manager Park Manager Information Officer Customer Service Officer Life Coach Community Engagement Officer Landfill Supervisor Investigation Manager Customer Success Manager Customs and Border Protection Officer Venue Manager Regional Coordinator Cellar Door Manager Head of Digital Strategy Transformation Operational Risk Manager Innovation Strategist Operations Officer IT Business Analyst Music Manager Sales Representative Telemarketer Sales Consultant Workshop Manager Cleaning Supervisor Plant Supervisor Airport Operations Manager Sheep Shearing Trainer Abattoir Supervisor Food Production Supervisor Workplace Inspector Rail Safety Manager Aerodrome Operations Supervisor Cabin Crew Supervisor Operations Specialist Scrum Master Workplace Relations Officer International Project Manager Tourism Manager Location Manager Production Supervisor (Timber Systems) Supply Planner Supply Chain Analyst HR Business Partner Change Management Consultant Director Of Nursing Risk Consultant Early Childhood Center Manager Pharmaceutical Production Supervisor Police Sergeant Sheriff Religious Education Coordinator
+ 60 more
BSB40120

Certificate IV in Business
Blended, On Campus, Online, Traineeship
12 - 24 months
$0 - $4,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Procurement Officer Team Leader
Supervisor Project Coordinator Area Manager Administration Manager Presales Consultant Business Administrator Business Support Officer Regional Manager Project Officer Fitness Studio Manager Retail Team Leader Account Manager Information Officer Customer Service Officer Community Engagement Officer Enrolment and Admissions Officer Customer Success Manager Cashier Account Executive Head of Digital Strategy Transformation Digital Business Analyst Customer Experience Manager Innovation Strategist New Home Sales Consultant Customer Service Manager Music Manager Apiarist Customs Broker Marketing Strategist Internal Auditor Change And Communications Manager Property Adviser Gallery Manager Public Service Officer Student Recruitment Officer Engagement Manager Technology Consultant International Project Manager Campaign Manager Program Analyst Tourism Manager Location Manager Freelance Editor IT Specialist Inventory Manager Supply Planner Healthcare Manager Customer Relationship Manager Project Scheduler Administrative Coordinator Data Specialist Service Delivery Manager Logistics Planner Strategy Manager Inventory Planner Tender Writer Supply and Distribution Manager HR Business Partner Business Process Analyst Corporate Accountant Theatre Manager Marketing Analyst
+ 62 more
BSB30120

Certificate III in Business
Blended, On Campus, Online
12 months
$0 - $4,290
  • There are no mandated entry requirements.
Additional requirements may apply.
Executive Assistant Administration Officer Data Entry Operator
Office Assistant Receptionist Customer Service Representative Accounts Clerk Payroll Clerk Appointment Setter Operations Coordinator Administration Manager Business Administrator School Administration Officer Personal Assistant Scheduler Administrative Assistant Fitness Studio Manager Communications Manager Trainee Dental Office Manager Retail Team Leader Information Officer Customer Service Officer Brand Ambassador RTO Compliance Officer Enrolment and Admissions Officer Cashier Night Auditor Trainee Records Officer New Home Sales Consultant Operations Officer IT Business Analyst Telemarketer Service Manager Parts Manager Apiarist Crematorium Technician Funeral Director Funeral Assistant Paraplanner Timber Dispatch Coordinator Bicycle Sales Assistant Dog Trainer Senior Rates Officer Customs Broker Marketing Strategist Internal Auditor Change And Communications Manager Fundraising Coordinator Property Adviser Gallery Manager Public Service Officer Student Recruitment Officer Engagement Manager Location Manager Freelance Editor Administrative Coordinator Logistics Planner Business Process Analyst Corporate Accountant Marketing Analyst
+ 58 more
SIT40422

Certificate IV in Hospitality
On Campus, Online
10 - 12 months
$0 - $4,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Gaming Supervisor Gaming Manager Restaurant Supervisor
Front Office Supervisor Hotel Manager Motel Manager Cafe or Restaurant Manager Duty Manager Shift Manager Bar Manager Retail Team Leader Venue Manager Event Planner Cellar Door Manager Food Safety Supervisor Bartender Tour Guide Tour Driver Cooks Assistant Sandwich Hand Conference Manager Fast Food Assistant Reservations Manager Bakery Manager Rooms Division Manager
+ 22 more
SIR50116

Diploma of Retail Leadership
Blended, Traineeship
12 - 18 months
$0 - $4,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Team Leader Store Manager Franchisee
Department Manager Retail Manager Cluster Manager Location Manager
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Team Leader Store Manager Franchisee Department Manager Retail Manager Cluster Manager Location Manager + 4 more
SIR40316

Certificate IV in Retail Management
Blended, Distance, On Campus, Online, Traineeship
4 - 24 months
$0 - $5,500
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Department Manager
Retail Manager Area Manager Buyer Cluster Manager Fashion Consultant
+ 5 more
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Department Manager Retail Manager Area Manager Buyer Cluster Manager Fashion Consultant + 5 more
BSB40120

Certificate IV in Business (Leadership)
Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $13,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Team Leader Supervisor Assistant Manager
Regional Manager Retail Team Leader Council Member Service Manager Workshop Manager Parts Manager Executive Housekeeper Cleaning Supervisor Fleet Manager
+ 9 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Team Leader Supervisor Assistant Manager Regional Manager Retail Team Leader Council Member Service Manager Workshop Manager Parts Manager Executive Housekeeper Cleaning Supervisor Fleet Manager + 9 more
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Retail Assistant

A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.

Avg yearly income $62,400
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Store Manager

A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.

Avg yearly income $78,000
Skill level Advanced

Cashier

A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.

Avg yearly income $54,600
Skill level Beginner

Car Salesman

Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.

Avg yearly income $72,800
Skill level Beginner

Retail Supervisor

A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.

Avg yearly income $55,016
Skill level Beginner

Department Manager

A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.

Avg yearly income $104,000
Skill level Advanced

Retail Manager

A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.

Avg yearly income $93,600
Skill level Advanced

Area Manager

An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.

Avg yearly income $101,400
Skill level Advanced

Regional Manager

A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.

Avg yearly income $124,800
Skill level Advanced

Retail Executive

A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.

Avg yearly income $112,996
Skill level Advanced

Cluster Manager

A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.

Avg yearly income $72,488
Skill level Advanced

Common questions

How much does a Retail Team Leader earn?

In Australia, a full time Retail Team Leader generally earns $1,450 per week ($75,400 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.

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Courses.com.au Team Industry expert

What are the job opportunities for a Retail Team Leader?

There has been a decrease in employment numbers in this industry in recent years. There are currently 170,300 people employed as a Retail Team Leader in Australia compared to 188,800 five years ago. Retail Team Leaders may find work across all regions of Australia.

Source: Australian Government Labour Market Insights

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Courses.com.au Team Industry expert

How do I become a Retail Team Leader?

If a career as a Retail Team Leader interests you, consider enrolling in a Certificate IV in Retail Management. You’ll cover a range of leadership topics including customer service strategies and maintaining store security. You could also consider a Certificate IV in Small Business Management.

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Courses.com.au Team Industry expert

Further reading

What Makes a Good Team Leader?

30th November 2022)

What can you do with a Certificate III in Retail?

13th October 2020)

What can you do with a Certificate IV in Leadership and Management?

5th July 2021)

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