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Receptionists take care of the front desk, meeting and greeting customers as well as implementing visitor screening and entry controls. They maintain the presentation and cleanliness of the front reception area and keep waiting areas stocked with magazines and coffee.
As a Receptionist you could be answering the phone and directing calls, responding to email enquiries, taking bookings and appointments, or supporting the admin team with word processing and data entry tasks. From time-to-time you’ll be dealing with customer complaints and providing information about company products and services.
There are 12 courses available for people who want to become a Receptionist. These are the top 5 most popular courses.
Possible job outcomes:
The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 12 months.
The 10853NAT Certificate I in English Proficiency aims to equip students with a basic level of English proficiency necessary for accessing study opportunities, workplace participation, and community engagement, thereby enhancing their ability to integrate effectively into English-speaking environments and pursue further educational and professional goals. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 6 months.
The 39282QLD Certificate I in Core Skills for Employment and Training - Communication equips students with essential skills in listening, speaking, reading, viewing, and writing. This course fosters confidence in diverse communication forms by analysing various texts, enhancing students' understanding of the world. It prepares them for further education, training, and employment opportunities. The knowledge and skills gained are applicable in all aspects of life, empowering students to be active members of society. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
The BSB30120 Certificate III in Business (Office Environment) equips professionals with foundational skills essential for advancing in diverse business roles. It prepares individuals to handle a variety of procedural, administrative, and operational tasks using technology and business acumen. This qualification is suited for those looking to enhance their career by refining both technical expertise and soft skills crucial for effective workplace performance. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
The 10855NAT Certificate III in English Proficiency supports intermediate level migrants (ISLPR entry level 1+ to 2) in developing speaking, listening, reading, and writing skills in English. It aims to enable participants to communicate effectively at an intermediate level, facilitating access to further study, employment, and community engagement. Learners will gain skills in routine verbal exchanges, reading and writing routine texts, following instructions, using learning strategies and digital technologies, and communicating effectively in personal, social, educational, and workplace contexts. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
In Australia, a full time Receptionist generally earns $982 per week ($51,064 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience can you expect a higher salary than people who are new to the role.
There are currently 181,800 Receptionists employed in Australia right now and this job role grew very strongly over the last 5 years. Receptionists work in all industries and employment sectors — from small business through to large corporations.
Source: Australian Government Labour Market Insights
Get started as an Receptionist with the Certificate III in Business Administration (keyboarding and basic admin skills) or the Certificate IV in Business (communication and writing skills). These courses take 6-12 months to complete. Vendor qualifications in various Microsoft and Adobe Applications (Word, Excel, Powerpoint, Photoshop, Illustrator) may also be helpful.
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Here are some potential career pathways within business administration. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Business Administration
Administration Officer
$770 weekly pay
Administrative Assistant
$960 weekly pay
Appointment Setter
$1,040 weekly pay
Business Support Officer
$1,250 weekly pay
Data Entry Clerk
Executive Assistant
Intern
Salary not available
Office Assistant
Receptionist
Trainee
Administration Manager
Business Administrator
$1,150 weekly pay
Information Officer
Office Manager
Operations Coordinator
Personal Assistant
Procurement Officer
$1,340 weekly pay
Scheduler
$1,350 weekly pay
Team Administrator
Business Leader
$1,635 weekly pay
Contracts Manager
$1,900 weekly pay
Managing Director
$1,500 weekly pay
Learn more about Receptionist courses in your area.