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A Hotel Porter assists guests who are staying in luxury hotel accommodation. You might escort guests to their room and carry their bags for them. Hotel Porters might deliver requested items to guest rooms and arrange other services such as room service or housekeeping. You might provide advice on local attractions, run errands for guests or attend to any other needs that arise.
A Hotel Porter should have excellent customer service skills and be flexible in attending to guest needs. Communication skills are important and you’ll need a strong knowledge of local attractions and facilities. Hotel Porters must be organised and able to handle several tasks at once. You may have to work irregular hours, including nights and weekends.
There are 3 courses available for people who want to become a Hotel Porter.
Possible job outcomes:
Get started in the hospitality industry with the SIT30622 Certificate III in Hospitality. With this nationally recognised qualification you could work in bars, coffee shops, nightclubs, hotels, resorts, casinos, events and festivals. You’ll gain skills in communication and customer service and choose electives that support your career interests: food and beverage service, cooking, guest services, gaming, barista services, administration and customer service. Enquire now for the full list of elective choices and their availability, plus training providers near you who deliver this qualification..
Average duration: 24 months.
Get a job in the hospitality industry with the SIT20322 Certificate II in Hospitality. This nationally recognised certificate can help you find work at clubs, pubs, hotels, resorts, theme parks, cafes, restaurants, and bistros. The course covers: communicating with customers, interacting with guests and workmates from different cultural backgrounds, staying safe at work, hygiene controls in hospitality, cleaning, using equipment, and more. When enrolling, ask your course provider to help you select study units that lead to specific job roles, such as cafe attendant, bar steward, catering assistant, hotel porter. Enquire now for entry requirements, hospitality career outcomes, and upcoming enrolment dates..
Average duration: 12 months.
Get a job as a kitchen-hand or housekeeping attendant with the SIT10222 Certificate I in Hospitality. This hands-on training course is recognised by employers right across Australia and delivers the essential skills you need to work safely and efficiently in the Australian hospitality industry. Competencies include: working in a team, providing information and assistance to customers, staying safe at work, using hygiene and infection controls. Choose electives that support a job role in either cleaning or commercial cooking. Enquire now for the full list of study units, graduation outcomes, and training providers in your area that offer this qualification..
Average duration: 6 months.
In Australia, a full time Hotel Porter generally earns $865 per week ($44,980 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry has remained stable in recent years. There are currently 1,100 people employed as a Hotel Porter in Australia compared to 1,200 five years ago. Hotel Porters may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
A Certificate III in Hospitality (Accommodation Services) is an ideal qualification if you’re interested in a career as a Hotel Porter. You’ll learn about a range of topics relevant to customer service in the hospitality industry and be able to choose electives such as porter services, reservations and bookings and visitor information.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
Here are some potential career pathways within accommodation. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Accommodation
Concierge
$960 weekly pay
Hotel Porter
$865 weekly pay
Hotel Receptionist
Housekeeper
Front Office Supervisor
$1,350 weekly pay
Hotel Manager
Housekeeping Manager
$1,150 weekly pay
Maintenance Manager
Motel Manager
$1,250 weekly pay
Learn more about Hotel Porter courses in your area.