Certificate I in Retail Services

This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team. It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts.

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

This unit describes the performance outcomes, skills and knowledge required to identify and document current skills and interests, explore retail career options and plan for career progression in the retail industry. The unit applies to any individual exploring career options in the retail industry.

This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice. This unit applies to individuals working under direct supervision in a diverse range of industry sectors and business contexts.