Engagement Manager

Engagement Managers create and maintain customer relationships through a variety of initiatives and strategies. They are the primary point of contact for clients and key customers, ensuring that clients receive consistent quality service and all the offerings of their contracts.

As an Engagement Manager you could be meeting with a prospective client to outline the company’s service offerings, resolving a customer complaint in-house, answering an email from a key customer, coaching the sales team on relationship-building, or developing tools to measure customer engagement and overall satisfaction.

To succeed in this occupation you will need to be outgoing and self-confident with outstanding interpersonal skills. You will also need to be highly organised so you can juggle multiple customer accounts and engagement projects.

Future demand High
Average yearly income $117,520
Skill level Beginner

How do I become a engagement manager?

All skill levels Beginner Experienced

Bachelor of Business
On Campus, Online
12 - 36 months
$0 - $55,200
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Consultant Business Services Manager Business Specialist
Change And Communications Manager Management Consultant General Manager Head of Digital Strategy Transformation Innovation Strategist Engagement Manager Art Dealer Partnerships Manager Operations Analyst Strategy Manager Inventory Planner Business Process Analyst Client Services Officer Investment Banking Analyst Company Director
+ 15 more

Master of Business Administration
Blended, On Campus, Online
12 - 24 months
$0 - $106,650
  • There are no mandated entry requirements.
Additional requirements may apply.
Chief Executive Officer (CEO) Chief Operating Officer (COO) Company Director
Managing Director Cluster Manager Engagement Manager Strategy Consultant Partnerships Manager Executive Director Strategy Manager Change Management Consultant Development Manager Global Management Consultant
+ 10 more

Bachelor of Commerce (Management)
Blended, On Campus
3 years
$0 - $45,300
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Services Manager General Manager Managing Director
Operations Manager Service Delivery Manager Area Manager Operations Officer Cluster Manager Chief Operating Officer (COO) Engagement Manager Business Adviser
+ 8 more

Bachelor of Commerce (Marketing)
Blended, On Campus
3 years
$0 - $50,976
  • There are no mandated entry requirements.
Additional requirements may apply.
Advertising Manager Brand Manager Marketing Coordinator
Marketing Manager Marketing Strategist Engagement Manager International Marketing Specialist Insights Analyst Marketing Specialist
+ 6 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Advertising Manager Brand Manager Marketing Coordinator Marketing Manager Marketing Strategist Engagement Manager International Marketing Specialist Insights Analyst Marketing Specialist + 6 more
*Showing course fees for all providers. Some providers may not be available in your area.

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Customer Service Officer

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Customer Service Manager

A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.

Avg yearly income $93,600
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Common questions

How much do Engagement Managers earn?

Salaries for Customer Engagement Managers start at $80,000 per annum and there are usually opportunties for performance incentives and bonuses. Increase your earning capacity by developing your sales and marketing skills as well as your ability to build authentic relationships.

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What are the job opportunities for Engagement Managers?

There are more than 34,000 Customer Service Managers employed across Australia right now, some of these are Engagement Managers. They work in all industries and work sectors including government and not-for-profit.

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Courses.com.au Team Industry expert

How do I become an Engagement Manager?

Launch your career as an Engagement Manager with a VET qualification such as the Diploma of Business (Business Development) or the Advanced Diploma of Business, choosing electives in customer engagement. Alternately, to increase your earning potential, a Bachelor of Business (Marketing) would be ideal.

Source: Australian Government Labour Market Insights 2023

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Courses.com.au Team Industry expert

Further reading

How do I become a sales manager?

22nd December 2022

How to start a career in community management

18th August 2020

How to start a career in Social Media Marketing

4th August 2021

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