South West TAFE
Customer Service Skill Set
Nationally Recognised Vocational Education and Training (VET)This new free short course provides you with the essential skills and knowledge for a customer-facing role in travel, tourism, retail or hospitality.
This is the perfect course for someone wanting to skill up to enter the workforce or enhance their skills in their current role.
Plus it is currently being offered free for eligible students and offered over three short sessions via virtual classroom.
Delivery mode
South West TAFE offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Customer Service Skill Set will prepare you for the following roles.
Bar Attendant
A Bar Attendant makes drinks and serves customers in a bar, hotel or other licensed venue. You might pour beers, mix cocktails or prepare other alc...
Cafe Attendant
A Café Attendant serves food and drinks to customers in a café or coffee shop. You’ll greet customers as they arrive and take their orders or give ...
Waiter
A Waiter attends to diners at a restaurant, café or bistro. You might show customers to their table and give them menus. Waiters may take orders an...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Tourism Officer
A Tourism Officer works in various sectors of the tourism industry offering assistance to visitors and tour groups. You might help tourists plan th...
Hotel Receptionist
A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their roo...
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them ...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About South West TAFE
South West TAFE is a world-class educator in an idyllic regional setting at the heart of Victoria’s Great Ocean Road region.
As the number 1 education and training provider in south-west Victoria, SWTAFE offers practical and inspiring teaching that prepares students for in-demand jobs now and into the future. Our focus is on delivering courses that give our graduates the skills they need to thrive in their chosen careers.
We offer over 150 nationally-recognised qualifications and short courses, and all are delivered by people with practical experience and backed by strong industry connections.
