Retail Operations Courses

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.

A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.

A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.

A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.

Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.

A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.

A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.

A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.

An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.

A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.

A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.

A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.