Retail Operations

Browse careers that are in demand now and meet Australia’s future workforce needs.

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Area Manager

An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.

Avg yearly income $101,400
Skill level Beginner

Regional Manager

A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.

Avg yearly income $124,800
Skill level Unknown

Retail Assistant

A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.

Avg yearly income $62,400
Skill level Beginner

Retail Team Leader

A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.

Avg yearly income $75,400
Skill level Unknown

Store Manager

A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.

Avg yearly income $78,000
Skill level Unknown

Retail Supervisor

A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.

Avg yearly income $55,016
Skill level Unknown

Department Manager

A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.

Avg yearly income $104,000
Skill level Unknown

Retail Manager

A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.

Avg yearly income $93,600
Skill level Unknown

Car Salesman

Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.

Avg yearly income $72,800
Skill level Unknown

Customer Service Assistant

A Customer Service Assistant advises customers, handles enquiries, demonstrates products, processes payments, and supports store promotions.

Avg yearly income $54,600
Skill level Unknown

Cashier

A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.

Avg yearly income $54,600
Skill level Unknown
Source: Jobs and Skills Australia

Courses in retail operations

All skill levels Beginner Experienced
BSB30120

Certificate III in Business
Online
12 months
$39 - $4,290
  • There are no mandated entry requirements.
Additional requirements may apply.
Executive Assistant Administration Officer Data Entry Operator
Office Assistant Receptionist Customer Service Representative Accounts Clerk Payroll Clerk Appointment Setter Operations Coordinator Administration Manager Business Administrator School Administration Officer Personal Assistant Scheduler Administrative Assistant
+ 13 more
BSB40120

Certificate IV in Business
On Campus, Online
10 weeks
$288 - $4,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Procurement Officer Team Leader
Supervisor Project Coordinator Area Manager Administration Manager Presales Consultant Business Administrator Business Support Officer
+ 7 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Procurement Officer Team Leader Supervisor Project Coordinator Area Manager Administration Manager Presales Consultant Business Administrator Business Support Officer + 7 more
BSB50420

Diploma of Leadership and Management
Online
12 months
$0 - $6,068
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor
Project Coordinator Assistant Manager General Manager Area Manager Presales Consultant Regional Manager Service Director Team Administrator
+ 8 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor Project Coordinator Assistant Manager General Manager Area Manager Presales Consultant Regional Manager Service Director Team Administrator + 8 more
SHB30221

Certificate III in Make-Up
Blended
4 months
$2,550 - $8,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Eyelash and Eyebrow Technician Makeup Artist
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Eyelash and Eyebrow Technician Makeup Artist
BSB50120

Diploma of Business
On Campus, Online
12 months
$3,495 - $6,318
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Project Coordinator Small Business Owner
Cafe or Restaurant Manager Franchisee Independent Contractor Governance Coordinator Scheduler Business Support Officer Regional Manager
+ 7 more
BSB40520

Certificate IV in Leadership and Management
Online
10 - 18 months
$2,995 - $4,928
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor
Project Coordinator Assistant Manager Team Administrator General Manager Presales Consultant Regional Manager
+ 6 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor Project Coordinator Assistant Manager Team Administrator General Manager Presales Consultant Regional Manager + 6 more
BSB40320

Certificate IV in Entrepreneurship and New Business
Online
10 months
$3,695
  • There are no mandated entry requirements.
Additional requirements may apply.
Cafe or Restaurant Manager Department Manager Franchisee
Independent Contractor Office Manager Retail Manager Retail Supervisor Retail Team Leader Small Business Owner Store Manager Corporate Services Manager
+ 8 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Cafe or Restaurant Manager Department Manager Franchisee Independent Contractor Office Manager Retail Manager Retail Supervisor Retail Team Leader Small Business Owner Store Manager Corporate Services Manager + 8 more
BSB60420

Advanced Diploma of Leadership and Management
Online
18 months
$8,568
  • At least 2 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above from the BSB Training Package
Additional requirements may apply.
Human Resources Manager Senior Administrator General Manager
Chief Executive Officer (CEO) Area Manager Regional Manager Talent Acquisition Specialist Team Administrator
+ 5 more
  • At least 2 years work experience in a related field OR
  • Completed Diploma (AQF Level 5) or above from the BSB Training Package
Additional requirements may apply.
Human Resources Manager Senior Administrator General Manager Chief Executive Officer (CEO) Area Manager Regional Manager Talent Acquisition Specialist Team Administrator + 5 more
SHB30121

Certificate III in Beauty Services
On Campus
6 months
$3,668 - $7,938
  • There are no mandated entry requirements.
Additional requirements may apply.
Beautician Nail Technician Retail Assistant
Eyelash and Eyebrow Technician Waxing Therapist Makeup Artist
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Beautician Nail Technician Retail Assistant Eyelash and Eyebrow Technician Waxing Therapist Makeup Artist + 3 more

Customer Experience: Elevate
Online
6 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Experience Manager Customer Success Manager Account Manager
Account Executive Customer Service Assistant Customer Service Specialist Customer Service Officer Customer Service Representative
+ 5 more
BSB50120

Diploma of Business (Operations)
Online
12 months
$0 - $3,495
  • There are no mandated entry requirements.
Additional requirements may apply.
Cafe or Restaurant Manager Franchisee Independent Contractor
Office Manager Project Coordinator Small Business Owner Operations Manager Operations Coordinator Area Manager Business Support Officer
+ 7 more
SIR50116

Diploma of Retail Leadership
Blended, On Campus, Traineeship
12 - 24 months
$0 - $4,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Team Leader Store Manager Cafe or Restaurant Manager
Small Business Owner Franchisee Department Manager Retail Manager Cluster Manager
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Team Leader Store Manager Cafe or Restaurant Manager Small Business Owner Franchisee Department Manager Retail Manager Cluster Manager + 5 more
SIR20216

Certificate II in Retail Services
Blended, Distance, On Campus, Online, Traineeship
4 - 24 months
$0 - $4,330
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
SIR30216

Certificate III in Retail
Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $6,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Cashier
Customer Service Assistant Buyer Pharmacy Sales Assistant
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative Retail Assistant Cashier Customer Service Assistant Buyer Pharmacy Sales Assistant + 3 more
SHB30321

Certificate III in Nail Technology
Blended, On Campus, Online
3 - 14 months
$0 - $10,255
  • There are no mandated entry requirements.
Additional requirements may apply.
Nail Technician Beautician Retail Assistant
  • There are no mandated entry requirements.
Additional requirements may apply.
Nail Technician Beautician Retail Assistant
SIR40316

Certificate IV in Retail Management
Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $4,778
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Department Manager
Retail Manager Area Manager Buyer Cluster Manager
+ 4 more
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Department Manager Retail Manager Area Manager Buyer Cluster Manager + 4 more
SIR10116

Certificate I in Retail Services
Blended, On Campus, Online, Traineeship
4 - 6 months
$0 - $1,885
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant Customer Service Representative
SHB20121

Certificate II in Retail Cosmetics
Blended, On Campus
4 - 24 months
$0 - $4,880
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Assistant
AUR31020

Certificate III in Automotive Sales
Blended, On Campus, Online, Traineeship
3 - 24 months
$0 - $3,546
  • There are no mandated entry requirements.
Additional requirements may apply.
Car Salesman Service Advisor Parts Interpreter
  • There are no mandated entry requirements.
Additional requirements may apply.
Car Salesman Service Advisor Parts Interpreter
AUR21120

Certificate II in Automotive Sales
Traineeship
12 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
Car Salesman Service Advisor
  • There are no mandated entry requirements.
Additional requirements may apply.
Car Salesman Service Advisor
*Showing course fees for all providers. Some providers may not be available in your area.

Related study areas

Merchandising

If you have a creative mind and enjoy developing visual displays, a course in merchandising could give your retail career a kick start.

Career opportunities Visual Merchandiser Fashion Merchandiser Senior Merchandiser

Further reading

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What can you do with a Certificate III in Retail?

13th October 2020

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