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A Front Office Supervisor oversees the daily running of a reception area at a hotel, motel or resort. You’ll supervise the reception team and ensure this department is running effectively. Front Office Supervisors will ensure guests are being looked after and make sure check-ins, bookings and payments are being processed. You might attend to visitor needs such as laundry or room service and you might handle any complaints or difficulties that arise.
Front Office Supervisors should be skilled at customer service and able to communicate well with guests from a range of backgrounds. It’s important that you can display leadership skills and motivate your team. Front Office Supervisors should be flexible and able to handle several tasks at one time. Depending on your workplace you may have to work irregular hours including nights and weekends.
There are 6 courses available for people who want to become a Front Office Supervisor. These are the top 5 most popular courses.
Possible job outcomes:
Want a supervisor’s role in the hospitality industry? How about enrolling in the SIT40422 Certificate IV in Hospitality? This nationally recognised qualification will develop your skills in leadership, communications, and customer services and qualifies you for departmental roles in hotels, clubs, restaurants, and casinos. The course offers specialist electives to support your career interests. Choose from: food and beverage, front office and portering, events, food safety, gaming, kitchen operations, computer operations and ICT, stock and cellar operations, security, office skills, and more. Enquire now for the full list of study units, elective choices (and their availability), and training providers who offer this qualification..
Average duration: 18 months.
Get the skills you need to manage your department (or even the whole venue) with the SIT50422 Diploma of Hospitality Management. This nationally recognised qualification will give you a more sophisticated knowledge of the hospitality industry in Australia and develop your skills in leadership, communication, and business administration. The course covers: customer service management, budgeting and financial management, rostering, risk management and compliance. Choose additional electives to support your carer in commercial cookery, food and beverage, gaming, Asian cooking, accommodation services, or back of house. Enquire now for the full list of entry requirements, hospitality management career outcomes, and upcoming enrolment opportunities in your area..
Average duration: 12 months.
Looking for a management role in restaurants, bars, clubs, or hotels? The SIT60322 Advanced Diploma of Hospitality Management (Food and Beverage) delivers a good mix of leadership, administration, and F&B operational skills. During your studies you will learn how to manage staff, departmental budgets, customer service, and business compliance. You’ll also gain hands-on skills for when you’re out on the floor: food and beverage matching, providing advice on Australian and imported wines, serving espresso coffee, monitoring cellar operations, serving cocktails and mixed drinks, table service. Enquire now for the list of entry requirements, elective choices (and availability), and upcoming enrolment dates..
Level-up your career in the hospitality industry with the SIT60322 Advanced Diploma of Hospitality Management. With this high-end diploma you could work as a hotel, club, or resort manager and you’ll gain the confidence and communication skills to manage large work teams and organisational finances. The course covers: business planning, customer service management, work health and safety management, venue compliance, and marketing. Choose specialist electives in operations, food safety, gaming, food and beverage, accommodation services, and business administration. Enquire now for the full list of entry requirements, specialist elective choices (and their availability) as well as upcoming enrolment dates..
Average duration: 24 months.
Get the skills you need to manage a restaurant, kitchen or bistro with the SIT60322 Advanced Diploma of Hospitality Management (Commercial Cookery). This nationally recognised qualification will teach you a mix of leadership, business administration, and food preparation/cooking skills. During your studies you will learn how to manage staff, budgets and finance, stock, customer service and compliance. You’ll also learn the fundamentals of commercial cooking so you can oversee the kitchen, or even step-in at times to cook and prepare meals. Enquire now for the full list of study units, career competencies, and upcoming enrolment dates..
In Australia, a full time Front Office Supervisor generally earns $1,350 per week ($70,200 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
The number of people working in this industry has increased in recent years. There are currently 7,100 people employed as a Front Office Supervisor in Australia compared to 6,300 five years ago. Front Office Supervisors may find work in larger towns and cities where large accommodation facilities are located.
Source: Australian Government Labour Market Insights
If you’d like a career as a Front Office Supervisor, consider enrolling in a Certificate IV in Hospitality. You’ll cover a range of topics to prepare you for a supervisory role in this industry including customer service, venue hygiene and team leadership. A Diploma or Advanced Diploma in Hospitality Management would also be appropriate.
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Here are some potential career pathways within accommodation. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Accommodation
Concierge
$960 weekly pay
Hotel Porter
$865 weekly pay
Hotel Receptionist
Housekeeper
Front Office Supervisor
$1,350 weekly pay
Hotel Manager
Housekeeping Manager
$1,150 weekly pay
Maintenance Manager
Motel Manager
$1,250 weekly pay
Learn more about Front Office Supervisor courses in your area.