Front Office Supervisor

A Front Office Supervisor oversees the daily running of a reception area at a hotel, motel or resort. You’ll supervise the reception team and ensure this department is running effectively. Front Office Supervisors will ensure guests are being looked after and make sure check-ins, bookings and payments are being processed. You might attend to visitor needs such as laundry or room service and you might handle any complaints or difficulties that arise.

Front Office Supervisors should be skilled at customer service and able to communicate well with guests from a range of backgrounds. It’s important that you can display leadership skills and motivate your team. Front Office Supervisors should be flexible and able to handle several tasks at one time. Depending on your workplace you may have to work irregular hours including nights and weekends.

Future demand Medium
Average yearly income $78,000
Skill level Unknown

How do I become a front office supervisor?

All skill levels Beginner Experienced
SIT40422

Certificate IV in Hospitality

On Campus, Online
10 - 12 months
$0 - $4,000
  • There are no mandated entry requirements.
Additional requirements may apply.
SIT50422

Diploma of Hospitality Management

On Campus, Online
24 months
$12,000
  • There are no mandated entry requirements.
Additional requirements may apply.
SIT60322

Advanced Diploma of Hospitality Management

Blended, On Campus, Online, Traineeship
5 - 36 months
$0 - $59,455
  • There are no mandated entry requirements.
Additional requirements may apply.
SIT60322

Advanced Diploma of Hospitality Management (Food and Beverage)

On Campus
22 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
SIT60322

Advanced Diploma of Hospitality Management (Commercial Cookery)

Blended, On Campus
22 months
$0 - $19,740
  • There are no mandated entry requirements.
Additional requirements may apply.
SIT50422

Diploma of Hospitality Management (Food and Beverage)

Blended, On Campus
12 - 24 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

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Common questions

Further reading

What can you do with a Diploma of Legal Services?

22nd September 2020