How do I become a department manager?
Certificate IV in Entrepreneurship and New Business
- There are no mandated entry requirements.
Diploma of Retail Leadership
- There are no mandated entry requirements.
Certificate IV in Retail Management
- Completed Certificate III in Retail or equivalent qualifications OR
- Evidence of relevant skills, knowledge and employment experience
Related occupations
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Customer Service Assistant
A Customer Service Assistant advises customers, handles enquiries, demonstrates products, processes payments, and supports store promotions.
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
Common questions
How much does a Department Manager earn?
In Australia, a full time Department Manager generally earns $2,000 per week ($104,000 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Department Manager?
There has been a decrease in worker numbers in this industry in recent years. There are currently 170,300 people employed as a Department Manager in Australia compared to 188,800 five years ago. Department Managers may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Department Manager?
If you’d like to start a career as a Department Manager, consider enrolling in a Certificate IV in Retail Management. This course will develop your skills in a range of management issues such as customer service and store security. A Certificate IV in Small Business Management may also be appropriate.