About The Sydney Business and Travel Academy

Study this course and gain practical skills to succeed in an office or administrative environment. This nationally recognised course will introduce you to skills and knowledge such as word processing, spreadsheets, presentations, customer service, diversity, conflict resolutions and work practices, work health and safety practices, innovation and continuous improvement.

Certificate III in Hospitality is a nationally recognised qualification. This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage.

A practical course for those who wish to embark on a career path into the global world of travel and tourism. Study this course and gain a range of valuable practical skills and knowledge on how to provide travel advice, work with your clients, manage itineraries, research industry trends, prepare quotations and process bookings. You will also gain hands-on training in the most widely-used reservations systems such Amadeus which will prepare you to enter the exciting world of travel and tourism.

Boost your career opportunity and build on your existing business skills. Learn how to develop your teams and individuals. Use business communication skills, undertake marketing activities, learn customer service strategies and promote innovation within the workplace.

This qualification reflects the role of individuals who apply project management skills and knowledge in a wide variety of contexts. The job roles that relate to this qualification may include Contracts Officer, Project Administrator and Quality Officer.

Individuals in these roles work autonomously, and might be members of a project team, with no direct responsibility for overall project outcomes. Primarily, these roles would support wider project operations. They may use project tools and methodologies selectively to support organisational or business activities.

This qualification reflects accounting job roles in financial services and other industries, including tax agents, accounts payable and accounts receivable officers, payroll service providers, and employees performing a range of accounting tasks for organisations in a range of industries. Individuals in these roles apply solutions to a range of often complex problems, and analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others within defined guidelines.

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with specialised managerial skills and sound knowledge of industry to coordinate hospitality operations. At this role, you will operate independently, have responsibility for others and make a range of operational business decisions. Gain a role in any hospitality industry sector as a departmental or small business manager in establishments such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

This qualification reflects the role of individuals who apply project management skills and knowledge in a variety of contexts, across a number of industry sectors. The job roles that relate to this qualification may include Project Manager and Project Team Leader.

Individuals in these roles have project leadership and management roles and are responsible for achieving project objectives. They possess a sound theoretical knowledge base and use a range of specialised, technical and managerial competencies to initiate, plan, execute and evaluate their own work and/or the work of others.

Study this course and gain a leadership role across a range of enterprise and industry sectors where you will be using initiative and judgement to plan and implement a range of leadership and management functions, with accountability for personal and team outcomes. You will be using cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others. You also will learn creative or conceptual skills to express ideas and perspectives or respond to complex problems.

This qualification reflects the role of individuals who use well developed marketing and communication skills and a broad knowledge base in a wide variety of contexts. This qualification applies to individuals in full-time marketing roles, as well as those who are responsible for an organisation’s marketing in addition to other duties.

Individuals in these roles apply solutions to a defined range of unpredictable problems and analyse and evaluate information from a variety of sources.

Would you like to advance your career in the exciting world of marketing and communication? Study this qualification which can give you the skills and knowledge required to pursue senior marketing roles like digital marketing manager, brand manager or public relations coordinator leading teams and individuals.

This qualification reflects the role of individuals who provide leadership and support strategic direction in the marketing and communications activities of an organisation. Their knowledge base may be highly specialised or broad within the marketing and communications field. Typically, they are accountable for group outcomes and the overall performance of the marketing and communication, advertising or public relations functions of an organisation.

This qualification applies to individuals in full-time marketing roles, as well as those who are responsible for an organisation’s marketing in addition to other duties.

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

This qualification reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community-based environments. Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery. Workers may be required to demonstrate leadership and have limited responsibility for the organisation and the quantity and quality of outputs of others within limited parameters.

This qualification reflects the role of cooks who use a wide range of well-developed cookery skills and sound knowledge of kitchen operations to prepare food and menu items. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. Completion of this qualification contributes to recognition as a trade cook. This qualification provides a pathway to work as a cook in organisations such as restaurants, hotels, clubs, pubs, cafes, and coffee shops.

This qualification reflects the role of individuals in the accounting and bookkeeping industry, including business activity statement (BAS) agents and contract bookkeepers; and of those employees performing bookkeeping tasks for organisations in a range of industries. It includes preparing and lodging business and instalment activity statements, data processing, monthly reconciliations, preparing budgets, preparing reports on financial performance and the position of the business, preparing end-of-year adjustments, and finalising financial records after year-end. Dealing with the Commissioner of Taxation on behalf of a taxpayer in relation to activity statements and other lodgement matters is also a key component of the role that this qualification reflects. Individuals in these roles apply theoretical and specialist skills and knowledge to work autonomously, and exercise judgement in completing routine and non-routine activities.

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They may plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

This qualification reflects the role of individuals working in accounting and seeking professional recognition, including tax agents, accounts managers and business analysts; and to employees performing a range of accounts management tasks for organisations in a range of industries. At this level individuals are expected to apply theoretical and technical skills in a range of situations and to display initiative and judgement in planning activities. They have autonomy in performing complex operations and can be responsible for planning, coordinating and evaluating the work of others within broad parameters.

This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in program management across a range of enterprise and industry contexts. The job roles that relate to this qualification include Program Manager.

Individuals in these roles are responsible for managing or directing a program to achieve organisational objectives. A program is defined as a set of interrelated projects, each of which has a project manager.

Individuals at this level use initiative and judgement to direct, plan, and lead a range of program functions, with accountability for personal and team outcomes within broad parameters. They use cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others, and creative or conceptual skills to express ideas and perspectives or respond to complex problems.

Designed for those seeking senior management roles in the travel and tourism industry, you will gain extensive industry knowledge, wide-ranging managerial skills and the ability to make effective strategic decisions. Areas of focus include developing and implementing marketing strategies, business planning, product development, international marketing, sourcing and preparing information for clients and managing work groups.

Our course will prepare you for a dynamic career in the Travel and Tourism Management industry. Studying this course which will expose you to business and finance operations, knowledge about relevant regulations and legislations, travel and tourism practices, work in a diverse industry, lead your teams and learn how to manage and coordinate travel and tourism operations.

An introduction to business and the workplace with a focus on practical skills you can use right away. Learn to perform a range of mainly routine tasks in an office environment under direct supervision.

If you complete this qualification you could gain junior administrative positions such as office junior, data entry operator, clerical worker, office assistant or administrative assistant.

This qualification reflects the role of highly skilled senior managers who use a broad range of hospitality skills combined with specialised managerial skills and substantial knowledge of industry to coordinate hospitality operations. At this role, you would operate with significant autonomy and are responsible for making strategic business management decisions. Gain a role in any hospitality industry sector including restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

This qualification reflects the role of chefs and cooks who have a supervisory or team leading role in the kitchen. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. This qualification provides a pathway to work in organisations such as restaurants, hotels, clubs, pubs, cafes and coffee shops, or to run a small business in these sectors.