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This qualification reflects the roles of individuals with functions that could include financial data entry, processing accounts and payrolls, providing customer service in financial transactions, and producing financial reports. Individuals in these roles apply skills and knowledge to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Learn more- Administration Officer
- Data Entry Operator
- Office Assistant
- Accounts Clerk
- Payroll Clerk
- Credit Officer
- Assistant Accountant
- Trainee
- Tax Agent
- Cashier
- Night Auditor
- Trainee Records Officer
- Assistant Underwriter
- Collections Officer
- Local Government Administration Officer
- Local Government Customer Service Assistant
- Government Accountant
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Learn more- Executive Assistant
- Administration Officer
- Data Entry Operator
- Office Assistant
- Receptionist
- Customer Service Representative
- Accounts Clerk
- Payroll Clerk
- Appointment Setter
- Operations Coordinator
- Administration Manager
- Business Administrator
- School Administration Officer
- Personal Assistant
- Scheduler
- Administrative Assistant
- Fitness Studio Manager
- Communications Manager
- Trainee
- Dental Office Manager
- Retail Team Leader
- Information Officer
- Customer Service Officer
- Brand Ambassador
- RTO Compliance Officer
- Enrolment and Admissions Officer
- Cashier
- Night Auditor
- Trainee Records Officer
- New Home Sales Consultant
- Operations Officer
- IT Business Analyst
- Telemarketer
- Service Manager
- Parts Manager
- Apiarist
- Crematorium Technician
- Funeral Director
- Funeral Assistant
This qualification reflects the role of administrative workers in the health industry. They combine communication, customer service and technical skills, and use discretion and judgment to adapt and transfer their skills to different situations.
Learn more- Medical Receptionist
- Admissions Clerk
- Patient Liaison Officer
- Ward Clerk
- Therapy Aide
- Medical Secretary
- Dental Receptionist
- Medical Administrator
- Clinic Administrator
- Dental Office Manager
- Infection Prevention and Control Coordinator
- Local Government Customer Service Assistant
- Diabetes Educator
- Anaesthetic Technician
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities
This qualification also provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés and coffee shops and allows for multi-skilling and specialisation in accommodation services, food and beverage, and gaming.
Learn more- Catering Assistant
- Waiter
- Hotel Porter
- Hotel Receptionist
- Bar Attendant
- Gaming Attendant
- Cafe Attendant
- Concierge
- Kitchen Attendant
- Barista
- Trainee
- Chef
- Cellar Door Manager
- Food Safety Supervisor
- Night Auditor
- Bartender
- Customer Service Manager
- Tour Guide
- Community Organiser
- Tour Driver
- Cooks Assistant
- Sandwich Hand
- Fast Food Assistant
- Executive Housekeeper
- Flight Attendant
- Gym Receptionist
- Food Service Assistant
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Learn more- Office Manager
- Procurement Officer
- Team Leader
- Supervisor
- Project Coordinator
- Area Manager
- Administration Manager
- Presales Consultant
- Business Administrator
- Business Support Officer
- Regional Manager
- Project Officer
- Fitness Studio Manager
- Retail Team Leader
- Account Manager
- Information Officer
- Customer Service Officer
- Community Engagement Officer
- Enrolment and Admissions Officer
- Customer Success Manager
- Cashier
- Account Executive
- Head of Digital Strategy Transformation
- Digital Business Analyst
- Customer Experience Manager
- Innovation Strategist
- New Home Sales Consultant
- Customer Service Manager
- Music Manager
- Apiarist
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.
As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams.
Learn more- Office Manager
- Team Leader
- Supervisor
- Project Coordinator
- Assistant Manager
- Team Administrator
- General Manager
- Presales Consultant
- Regional Manager
- Project Officer
- Retail Team Leader
- Account Manager
- Senior Risk Manager
- Park Manager
- Information Officer
- Customer Service Officer
- Life Coach
- Community Engagement Officer
- Landfill Supervisor
- Investigation Manager
- Customer Success Manager
- Customs and Border Protection Officer
- Venue Manager
- Regional Coordinator
- Cellar Door Manager
- Head of Digital Strategy Transformation
- Operational Risk Manager
- Innovation Strategist
- Operations Officer
- IT Business Analyst
- Music Manager
- Sales Representative
- Telemarketer
- Sales Consultant
- Workshop Manager
- Cleaning Supervisor
- Plant Supervisor
- Airport Operations Manager
- Sheep Shearing Trainer
- Abattoir Supervisor
- Food Production Supervisor
- Workplace Inspector
- Rail Safety Manager
This qualification reflects the role of individuals who apply project management skills and knowledge in a wide variety of contexts. The job roles that relate to this qualification may include Contracts Officer, Project Administrator and Quality Officer.
Individuals in these roles work autonomously, and might be members of a project team, with no direct responsibility for overall project outcomes. Primarily, these roles would support wider project operations. They may use project tools and methodologies selectively to support organisational or business activities.
Learn more- Project Administrator
- Project Manager
- Project Officer
- Project Coordinator
- Digital Project Manager
- Account Manager
- Park Manager
- Intelligence Officer
- Operational Risk Manager
- Infrastructure Engineer
- Operations Officer
- IT Business Analyst
- Community Organiser
- Workshop Manager
- Technical Project Manager
- Maintenance Manager
Learn how to implement internal control processes, manage budgets and forecasts, prepare financial reports for corporate entities and provide financial and business performance information.
Learn moreThis qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.
Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.
Learn more- Office Manager
- Project Coordinator
- Small Business Owner
- Governance Coordinator
- Scheduler
- Business Support Officer
- Regional Manager
- Project Officer
- Fitness Studio Manager
- Creative Entrepreneur
- Digital Business Strategist
- Data Miner
- Product Specialist
- Corporate Services Manager
- Account Manager
- Park Manager
- Buyer
- Information Officer
- Customer Service Officer
- Brand Ambassador
- Life Coach
- Community Engagement Officer
- Sports Facility Manager
- Landfill Supervisor
- Investigation Manager
- RTO Compliance Officer
- Intelligence Officer
- National Security Adviser
- Enrolment and Admissions Officer
- Innovation Coordinator
- Customer Success Manager
- Chief Innovation Officer
- ICT Sales Assistant
- Data Analytics Consultant
- Logistician
- Innovation Manager
- Purchasing Officer
- Quality Assurance Engineer
- Data Consultant
- IT Auditor
- Event Planner
- Strata Manager
- Planning Officer
- Student Experience Officer
- Travel Agency Manager
- Regional Coordinator
- Real Estate Agency Manager
- Bank Manager
- Aquaculture Manager
- Sustainable Farmer
- Customs and Border Protection Officer
- Winemaker
- Vineyard Manager
- Social Media Strategist
- Resilience Officer
- Head of Procurement
- Head of Digital Strategy Transformation
- Radio Producer
- Operational Risk Manager
- Accounting Manager
- Financial Controller
- Forensic Accountant
- Innovation Strategist
- New Home Sales Consultant
- Customer Service Manager
- Fraud Analyst
- Financial Assistant
- Assistant Broker
- Library Assistant
- Museum Assistant
- Librarian
- Gym Manager
- Fitness Centre Manager
- Sales Analyst
- High Performance Coach
- Conference Manager
- Event Director
- Exhibition Manager
- Tour Operations Manager
- Local Government Administration Officer
- Reservations Manager
- HVAC Technician
- Bakery Manager
- Clinical Coder
- Fashion Photographer
- Portrait Photographer
- Screenplay Writer
- Grip
- Gaffer
- Driller
- Drilling Supervisor
- Concreter
- Duty Manager (Police Force)
- Apiarist
This qualification reflects the role of individuals who apply project management skills and knowledge in a variety of contexts, across a number of industry sectors. The job roles that relate to this qualification may include Project Manager and Project Team Leader.
Learn more- Project Administrator
- Project Manager
- Project Officer
- Scheduler
- IT Project Manager
- Project Coordinator
- Regional Manager
- Governance Coordinator
- ICT Project Manager
- Digital Project Manager
- Corporate Services Manager
- Senior Risk Manager
- Park Manager
- Wind Turbine Engineer
- Investigation Manager
- National Security Adviser
- Field Engineer
- Innovation Coordinator
- Chief Innovation Officer
- Data Analytics Consultant
- Logistician
- Innovation Manager
- Purchasing Officer
- Quality Assurance Engineer
- Data Consultant
- Strata Manager
- Planning Officer
- Student Experience Officer
- Regional Coordinator
- Conservation Manager
- Real Estate Agency Manager
- Sustainable Farmer
- Automated Tester
- IT Auditor
- Resilience Officer
- Head of Procurement
- Infrastructure Engineer
- Engineering Technician
- Operations Officer
- Gym Manager
- Fitness Centre Manager
- Conference Manager
- Event Director
- Exhibition Manager
- Tour Operations Manager
- Drilling Supervisor
- Plant Supervisor
- Plant Manager
- Project Manager (Police Force)
- Facilities Manager
- Technical Project Manager
- Maintenance Manager
This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
Learn more- Aged Care Worker
- Personal Carer
- Residential Care Worker
- Community Care Worker
- Home Care Assistance Worker
- Disability Support Worker
- Trainee Support Worker
- Home Carer
- Care Coordinator
- Community Support Worker
- Patient Care Assistant
- Peer Support Worker
- Residential Care Officer
- Senior Support Worker
- Support Worker
- Trainee
- Kennel Hand
- Animal Shelter Attendant
- Remedial Yoga Therapist
- Hospital Orderly
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.
This qualification also offers a pathway to work in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
Learn moreThis qualification provides the skills and knowledge for an individual to be competent in retail operations as well as the opportunity to work in a diverse range of retail settings such as specialty stores, supermarkets, department stores and retail fast food outlets.
Learn moreThis qualification reflects the role of a variety of workers who use a range of factual, technical and procedural knowledge to provide assistance to health professional staff for the care of clients. Health services assistance involves the worker in direct client contact under supervision.
Learn more- Patient Services Assistant
- Hospital Attendant
- Allied Health Assistant
- Ward Assistant
- Nursing Assistant
- Patient Care Assistant
- Operating Theatre Technician
- Occupational Therapy Assistant
- Pathology Assistant
- Biomedical Engineer
- Kennel Hand
- Animal Shelter Attendant
- Infection Prevention and Control Coordinator
- Hospital Orderly
This qualification reflects the role of individuals who possess a sound theoretical knowledge base in quality auditing and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work or the work of an audit team. The job roles that relate to this qualification may include Lead Auditor and Quality Assurance Manager.
Learn more- Quality Controller
- Quality Assurance Manager
- Compliance Officer
- Quality Assurance Auditor
- RTO Administrator
- Review Officer
- Auditor
- Governance Coordinator
- Corporate Services Manager
- Senior Risk Manager
- Governance Officer
- Landfill Supervisor
- Investigation Manager
- Intelligence Officer
- National Security Adviser
- Innovation Coordinator
- Production Engineer
- Compliance Analyst
- Innovation Manager
- Quality Assurance Engineer
- IT Auditor
- Resilience Officer
- Head of Procurement
- QA Tester
- Fraud Analyst
- Software Tester
- E-learning Developer
- Food Production Manager
- Workplace Inspector
- Rail Safety Manager
This qualification reflects the role of individuals in the accounting and bookkeeping industry, including business activity statements (BAS) agents and contract bookkeepers; and of those employees performing bookkeeping tasks for organisations in a range of industries. It includes preparing and lodging business and instalment activity statements, data processing, monthly reconciliations, preparing budgets, preparing reports on financial performance and the position of the business, preparing end-of-year adjustments and finalising financial records after year-end.
Dealing with the Commissioner of Taxation on behalf of a taxpayer in relation to activity statements and other lodgement matters is also key component of the role that this qualification reflects. Individuals in these roles apply theoretical and specialist knowledge and skills to work autonomously, and exercise judgement in completing routine and non-routine activities.
Learn more- Assistant Accountant
- Payroll Officer
- Accounts Officer
- Bookkeeper
- Accounts Receivable Officer
- Accounts Clerk
- BAS Agent
- Payroll Clerk
- Credit Officer
- Tax Agent
- Bank Manager
- Financial Counsellor
- Strata Manager
- Accounting Manager
- Financial Controller
- Forensic Accountant
- Fraud Analyst
- Assistant Underwriter
- Financial Assistant
- Collections Officer
- Assistant Broker
- Government Accountant
This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.
Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.
Learn more- Office Manager
- Team Leader
- Supervisor
- Project Coordinator
- Assistant Manager
- General Manager
- Area Manager
- Presales Consultant
- Regional Manager
- Service Director
- Team Administrator
- Governance Coordinator
- Creative Entrepreneur
- ICT Project Manager
- Data Miner
- Product Specialist
- Digital Project Manager
- Corporate Services Manager
- Account Manager
- Senior Risk Manager
- Park Manager
- Information Officer
- Customer Service Officer
- Life Coach
- Sports Facility Manager
- Landfill Supervisor
- Investigation Manager
- RTO Compliance Officer
- Intelligence Officer
- National Security Adviser
- Innovation Coordinator
- Customer Success Manager
- Chief Innovation Officer
- Logistician
- Innovation Manager
- Event Planner
- Strata Manager
- Student Experience Officer
- Travel Agency Manager
- Regional Coordinator
- Conservation Manager
- Venue Manager
- Real Estate Agency Manager
- Bank Manager
- Aquaculture Manager
- Sustainable Farmer
- Winemaker
- Vineyard Manager
- Planning Officer
- Social Media Strategist
- Cellar Door Manager
- Resilience Officer
- Head of Procurement
- Head of Digital Strategy Transformation
- Radio Producer
- Accounting Manager
- Financial Controller
- Forensic Accountant
- Customer Experience Manager
- Innovation Strategist
- Operations Officer
- Customer Service Manager
- Fraud Analyst
- Financial Assistant
- Assistant Broker
- Library Assistant
- Museum Assistant
- Librarian
- Gym Manager
- Fitness Centre Manager
- Sales Analyst
- High Performance Coach
- Event Director
- Exhibition Manager
- Tour Operations Manager
- Local Government Customer Service Assistant
- Reservations Manager
- HVAC Technician
- Council Member
- Bakery Manager
- Clinical Coder
- Grip
- Gaffer
- Driller
- Drilling Supervisor
- Service Manager
- Helicopter Pilot
- Flying Instructor
- Concreter
- Parts Manager
- Steel Fixer
- Executive Housekeeper
- Surveyor Assistant
- Plant Manager
- Fleet Manager
- Duty Manager (Police Force)
- Facilities Manager
- Airport Operations Manager
- Abattoir Supervisor
- Technical Project Manager
- Senior Merchandiser
- Workplace Inspector
- Rail Safety Manager
- Crematorium Technician
- Athlete
- Community Coach
- Renewable Energy Tradesperson
- Funeral Director
- Funeral Assistant
- Electrical Fitter
This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organizational objectives and standards. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise.
Learn moreThe participants for CPP41419 Certificate IV in Real Estate Practice may be new or existing employees in the Real Estate industry. These may include experienced staff members working in both residential and commercial property, including business broking, stock and station transactions, sales representatives, property managers or less qualified staff who are looking to advance their careers towards a management/agent position.
Learn moreThis qualification applies to individuals working in a work health and safety (WHS) role who provide a broad range of technical knowledge and skills, and have some limited responsibility for the output of others.
Learn moreThis qualification reflects the role of real estate principals who apply knowledge of property agency and compliance requirements, ethical standards and consumer preferences to establish and control real estate functions.
This qualification applies to residential or commercial practice in real estate sales, real estate property management, strata management, business broking, stock and station, or auctioneering.
Learn moreThis is a qualification for those engaged in supply chain operations and includes specialisations for logistics and warehousing operations.
It involves a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in selecting equipment, services or contingency measures within known time constraints. It may also include responsibility for coordinating the work of others.
Learn moreThis qualification reflects the role of individuals who work in a range of human resources roles. The job roles that relate to this qualification may include Human Resources Officer, Human Resources Coordinator and Payroll Officer.
Responsibilities are likely to be determined at a workplace level. Some smaller organisations may require employees to work across all aspects of human resources. In larger organisations, individuals may support a single human resources function.
Learn moreThis qualification reflects the role of individuals working in a variety of roles within the human resources sector. The job roles that relate to this qualification may include Human Resources Consultant, Human Resources Advisor and Human Resources Business Partner.
Responsibilities are likely to be determined at a workplace level. Some smaller organisations may require employees to work across all aspects of human resources. In larger organisations, individuals may coordinate a single human resources function.
Learn moreThis qualification reflects the role of cleaners responsible for undertaking a range of routine and non-routine tasks according to work schedules, liaising with clients and in some cases members of the public, and operating in a range of general residential and commercial settings as well as specialist cleaning environments.
The cleaner may work alone, with or without supervision, and has responsibility for selecting, preparing and using appropriate cleaning methods for a range of cleaning situations while ensuring safe work practices.
Learn moreThis qualification provides for a specialisation in either Cleaning Management or Specialty Cleaning and Restoration. It reflects the role of cleaning industry personnel who use well developed skills and a broad knowledge base in a wide variety of cleaning contexts.
Learn moreThis qualification reflects the role of individuals who work in a senior operational or team leading role in the health industry. The skills and knowledge gained will enable the learner to lead and work with a diverse range of people within a management administrative capacity.
Learn moreThis is a qualification for those engaged in supply chain operations and includes specialisations for logistics, purchasing and procurement, transport scheduling and warehousing.
It involves a broad range of skilled operations, including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and providing leadership and guidance to others for planning their skill development and applying their skills.
Learn more