
Courses for beginners
There are 2 courses available in Wollongong New South Wales for beginner learners with no prior experience or qualifications.
Certificate III in Hospitality
- There are no mandated entry requirements.


Certificate III in Business (Customer Engagement)
- There are no mandated entry requirements.

Courses for experienced learners
There are 5 courses available in Wollongong New South Wales for experienced learners with prior experience or qualifications.
Diploma of Leadership and Management
- There are no mandated entry requirements.






Certificate IV in Business
- There are no mandated entry requirements.



Diploma of Business
- There are no mandated entry requirements.




Bachelor of Business (Management)
- There are no mandated entry requirements.





Bachelor of Business (Management and Leadership)
- There are no mandated entry requirements.

Key questions
How can I become a customer service manager?
To become a customer service manager in Wollongong, you may want to consider completing the Diploma of Leadership and Management. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Wollongong?
You can train to become a customer service manager by completing a qualification with College for Adult Learning or MCI Institute. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There are several campuses within the Wollongong area that provide customer service manager training. The closest campus is 5km away from the center of Wollongong. You can also study a customer service manager course through online, distance or traineeship learning. Find a course provider that best suits your study needs.
Related occupations
Explore related occupations in the customer service manager sector.
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Customer Service Officer
A Customer Service Officer manages teams, schedules customer interactions, processes orders, and addresses complaints, requiring strong interpersonal skills.
Account Manager
Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.
Retention Specialist
A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.
Account Executive
An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.
Engagement Manager
Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.
Client Services Officer
A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.
Partnerships Manager
Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.
Business Relationship Manager
A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.
Customer Relationship Manager
Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.
Customer Experience Manager
A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.
Service Delivery Manager
A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.
Further reading


How do I become a sales manager?
22nd December 2022)