Mackay

Customer Service Officer

Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of the sales department, scheduling customer contact visits and processing orders.

As a Customer Service Officer you could be leading a team meeting, rostering staff for the help desk, analysing consumer behaviour, dealing with an escalated customer complaint, or surveying customers about their overall service experience. You’ll need strong interpersonal and conflict resolution skills.

Future demand High
Average yearly income $62,400
Skill level Beginner

How do I become a customer service officer?

All skill levels Beginner Experienced
Recommended
BSB30120

Certificate III in Business
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Additional requirements may apply.
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BSB40120

Certificate IV in Business
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BSB40520

Certificate IV in Leadership and Management
Blended, Online
10 - 18 months
$0 - $4,928
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BSB50120

Diploma of Business
Blended, Online
12 months
$0 - $6,318
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Project Coordinator Small Business Owner
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*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Customer Service Manager

A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.

Avg yearly income $93,600
Skill level Advanced

Account Manager

Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.

Avg yearly income $93,600
Skill level Advanced

Common questions

How can I become a customer service officer?

To become a customer service officer in Mackay, you may want to consider completing the Customer Experience: Elevate. This qualification will equip you with the skills and knowledge necessary for a career in this industry.

Are there training providers in Mackay?

You can train to become a customer service officer by completing a qualification with Academy Xi. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.

What study modes are available?

There is one campus within the Mackay area that provides customer service officer training. The closest campus is 3509km away from the center of Mackay. You can also study a customer service officer course through online, traineeship learning. Find a course provider that best suits your study needs.

Further reading

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