Rockhampton

Customer Service Officer

Customer Service Officers work at call or contact centres managing small teams and interacting with customers. They often work as an extension of the sales department, scheduling customer contact visits and processing orders.

As a Customer Service Officer you could be leading a team meeting, rostering staff for the help desk, analysing consumer behaviour, dealing with an escalated customer complaint, or surveying customers about their overall service experience. You’ll need strong interpersonal and conflict resolution skills.

Future demand High
Average yearly income $62,400
Skill level Beginner

How do I become a customer service officer?

All skill levels Beginner Experienced
Recommended
BSB30120

Certificate III in Business
Online
12 months
$0 - $4,290
  • There are no mandated entry requirements.
Additional requirements may apply.
Executive Assistant Administration Officer Data Entry Operator
Office Assistant Receptionist Customer Service Representative Accounts Clerk Payroll Clerk Appointment Setter Operations Coordinator Administration Manager Business Administrator School Administration Officer Personal Assistant Scheduler Administrative Assistant Fitness Studio Manager Communications Manager Trainee Dental Office Manager Retail Team Leader Information Officer Customer Service Officer Brand Ambassador RTO Compliance Officer Enrolment and Admissions Officer Cashier Night Auditor Trainee Records Officer New Home Sales Consultant Operations Officer IT Business Analyst Telemarketer Service Manager Parts Manager
+ 32 more
BSB50420

Diploma of Leadership and Management
Blended, Online
12 months
$0 - $6,068
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor
Project Coordinator Assistant Manager General Manager Area Manager Presales Consultant Regional Manager Service Director Team Administrator Governance Coordinator Creative Entrepreneur ICT Project Manager Data Miner Product Specialist Digital Project Manager Corporate Services Manager Account Manager Senior Risk Manager Park Manager Information Officer Customer Service Officer Life Coach Sports Facility Manager Landfill Supervisor Investigation Manager RTO Compliance Officer Intelligence Officer National Security Adviser Innovation Coordinator Customer Success Manager Chief Innovation Officer Logistician Innovation Manager Event Planner Strata Manager Student Experience Officer Travel Agency Manager Regional Coordinator Conservation Manager Venue Manager Real Estate Agency Manager Bank Manager Aquaculture Manager Sustainable Farmer Winemaker Vineyard Manager Planning Officer Social Media Strategist Cellar Door Manager Resilience Officer Head of Procurement Head of Digital Strategy Transformation Radio Producer Accounting Manager Financial Controller Forensic Accountant Customer Experience Manager Innovation Strategist Operations Officer Customer Service Manager Fraud Analyst Financial Assistant Assistant Broker Library Assistant Museum Assistant Librarian Gym Manager Fitness Centre Manager Sales Analyst High Performance Coach Event Director Exhibition Manager Tour Operations Manager Local Government Customer Service Assistant Reservations Manager HVAC Technician Council Member Bakery Manager Clinical Coder Grip Gaffer Driller Drilling Supervisor Service Manager Helicopter Pilot Flying Instructor Concreter Parts Manager Steel Fixer Executive Housekeeper Surveyor Assistant Plant Manager Fleet Manager
+ 92 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor Project Coordinator Assistant Manager General Manager Area Manager Presales Consultant Regional Manager Service Director Team Administrator Governance Coordinator Creative Entrepreneur ICT Project Manager Data Miner Product Specialist Digital Project Manager Corporate Services Manager Account Manager Senior Risk Manager Park Manager Information Officer Customer Service Officer Life Coach Sports Facility Manager Landfill Supervisor Investigation Manager RTO Compliance Officer Intelligence Officer National Security Adviser Innovation Coordinator Customer Success Manager Chief Innovation Officer Logistician Innovation Manager Event Planner Strata Manager Student Experience Officer Travel Agency Manager Regional Coordinator Conservation Manager Venue Manager Real Estate Agency Manager Bank Manager Aquaculture Manager Sustainable Farmer Winemaker Vineyard Manager Planning Officer Social Media Strategist Cellar Door Manager Resilience Officer Head of Procurement Head of Digital Strategy Transformation Radio Producer Accounting Manager Financial Controller Forensic Accountant Customer Experience Manager Innovation Strategist Operations Officer Customer Service Manager Fraud Analyst Financial Assistant Assistant Broker Library Assistant Museum Assistant Librarian Gym Manager Fitness Centre Manager Sales Analyst High Performance Coach Event Director Exhibition Manager Tour Operations Manager Local Government Customer Service Assistant Reservations Manager HVAC Technician Council Member Bakery Manager Clinical Coder Grip Gaffer Driller Drilling Supervisor Service Manager Helicopter Pilot Flying Instructor Concreter Parts Manager Steel Fixer Executive Housekeeper Surveyor Assistant Plant Manager Fleet Manager + 92 more
BSB40120

Certificate IV in Business
Blended, On Campus
12 - 24 months
$0 - $1,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Procurement Officer Team Leader
Supervisor Project Coordinator Area Manager Administration Manager Presales Consultant Business Administrator Business Support Officer Regional Manager Project Officer Fitness Studio Manager Retail Team Leader Account Manager Information Officer Customer Service Officer Community Engagement Officer Enrolment and Admissions Officer Customer Success Manager Cashier Account Executive Head of Digital Strategy Transformation Digital Business Analyst Customer Experience Manager Innovation Strategist New Home Sales Consultant Customer Service Manager Music Manager
+ 26 more
BSB40520

Certificate IV in Leadership and Management
Blended, Online
10 - 18 months
$0 - $4,928
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Team Leader Supervisor
Project Coordinator Assistant Manager Team Administrator General Manager Presales Consultant Regional Manager Project Officer Retail Team Leader Account Manager Senior Risk Manager Park Manager Information Officer Customer Service Officer Life Coach Community Engagement Officer Landfill Supervisor Investigation Manager Customer Success Manager Customs and Border Protection Officer Venue Manager Regional Coordinator Cellar Door Manager Head of Digital Strategy Transformation Operational Risk Manager Innovation Strategist Operations Officer IT Business Analyst Music Manager Sales Representative Telemarketer Sales Consultant Workshop Manager Cleaning Supervisor Plant Supervisor
+ 34 more
BSB50120

Diploma of Business
Blended, Online
12 months
$0 - $6,318
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Project Coordinator Small Business Owner
Governance Coordinator Scheduler Business Support Officer Regional Manager Project Officer Fitness Studio Manager Creative Entrepreneur Digital Business Strategist Data Miner Product Specialist Corporate Services Manager Account Manager Park Manager Buyer Information Officer Customer Service Officer Brand Ambassador Life Coach Community Engagement Officer Sports Facility Manager Landfill Supervisor Investigation Manager RTO Compliance Officer Intelligence Officer National Security Adviser Enrolment and Admissions Officer Innovation Coordinator Customer Success Manager Chief Innovation Officer ICT Sales Assistant Data Analytics Consultant Logistician Innovation Manager Purchasing Officer Quality Assurance Engineer Data Consultant IT Auditor Event Planner Strata Manager Planning Officer Student Experience Officer Travel Agency Manager Regional Coordinator Real Estate Agency Manager Bank Manager Aquaculture Manager Sustainable Farmer Customs and Border Protection Officer Winemaker Vineyard Manager Social Media Strategist Resilience Officer Head of Procurement Head of Digital Strategy Transformation Radio Producer Operational Risk Manager Accounting Manager Financial Controller Forensic Accountant Innovation Strategist New Home Sales Consultant Customer Service Manager Fraud Analyst Financial Assistant Assistant Broker Library Assistant Museum Assistant Librarian Gym Manager Fitness Centre Manager Sales Analyst High Performance Coach Conference Manager Event Director Exhibition Manager Tour Operations Manager Local Government Administration Officer Reservations Manager HVAC Technician Bakery Manager Clinical Coder Fashion Photographer Portrait Photographer Screenplay Writer Grip Gaffer Driller Drilling Supervisor Concreter
+ 89 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Office Manager Project Coordinator Small Business Owner Governance Coordinator Scheduler Business Support Officer Regional Manager Project Officer Fitness Studio Manager Creative Entrepreneur Digital Business Strategist Data Miner Product Specialist Corporate Services Manager Account Manager Park Manager Buyer Information Officer Customer Service Officer Brand Ambassador Life Coach Community Engagement Officer Sports Facility Manager Landfill Supervisor Investigation Manager RTO Compliance Officer Intelligence Officer National Security Adviser Enrolment and Admissions Officer Innovation Coordinator Customer Success Manager Chief Innovation Officer ICT Sales Assistant Data Analytics Consultant Logistician Innovation Manager Purchasing Officer Quality Assurance Engineer Data Consultant IT Auditor Event Planner Strata Manager Planning Officer Student Experience Officer Travel Agency Manager Regional Coordinator Real Estate Agency Manager Bank Manager Aquaculture Manager Sustainable Farmer Customs and Border Protection Officer Winemaker Vineyard Manager Social Media Strategist Resilience Officer Head of Procurement Head of Digital Strategy Transformation Radio Producer Operational Risk Manager Accounting Manager Financial Controller Forensic Accountant Innovation Strategist New Home Sales Consultant Customer Service Manager Fraud Analyst Financial Assistant Assistant Broker Library Assistant Museum Assistant Librarian Gym Manager Fitness Centre Manager Sales Analyst High Performance Coach Conference Manager Event Director Exhibition Manager Tour Operations Manager Local Government Administration Officer Reservations Manager HVAC Technician Bakery Manager Clinical Coder Fashion Photographer Portrait Photographer Screenplay Writer Grip Gaffer Driller Drilling Supervisor Concreter + 89 more
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Customer Service Manager

A Customer Service Manager sets service standards, manages teams, resolves complaints, and reports on customer satisfaction with strong communication skills.

Avg yearly income $93,600
Skill level Advanced

Account Manager

Account Managers cultivate client relationships, addressing concerns and liaising with sales teams to meet targets and oversee product installations.

Avg yearly income $93,600
Skill level Advanced

Retention Specialist

A Retention Specialist fosters customer loyalty, ensures positive experiences, resolves issues, and maintains strong relationships across diverse backgrounds.

Avg yearly income $74,880
Skill level Unknown

Account Executive

An Account Executive builds relationships, manages client needs, and secures sales across industries, focusing on customer service and communication.

Avg yearly income $98,020
Skill level Beginner

Engagement Manager

Engagement Managers build and maintain client relationships, serving as the primary contact to ensure quality service and contract fulfilment.

Avg yearly income $117,520
Skill level Unknown

Client Services Officer

A Client Services Officer assists clients with inquiries and requests, ensuring satisfaction through strong communication and support.

Avg yearly income $67,600
Skill level Unknown

Partnerships Manager

Partnerships Managers develop and maintain key relationships to drive growth, negotiating agreements and coordinating with teams to achieve strategic goals.

Avg yearly income $119,600
Skill level Unknown

Business Relationship Manager

A Business Relationship Manager develops and manages client relationships, ensuring satisfaction and driving business growth through tailored solutions.

Avg yearly income $98,800
Skill level Unknown

Customer Relationship Manager

Customer Relationship Managers enhance client satisfaction and loyalty by understanding needs, resolving issues, and implementing retention strategies.

Avg yearly income $78,000
Skill level Unknown

Customer Experience Manager

A Customer Experience Manager enhances customer interactions by analysing feedback, developing improvement strategies, and ensuring satisfaction across touchpoints.

Avg yearly income $72,800
Skill level Advanced

Service Delivery Manager

A Service Delivery Manager oversees service delivery to clients, ensuring quality, resolving issues, and enhancing customer satisfaction across various industries.

Avg yearly income $114,400
Skill level Unknown

Common questions

How can I become a customer service officer?

To become a customer service officer in Rockhampton, you may want to consider completing the Customer Experience: Elevate. This qualification will equip you with the skills and knowledge necessary for a career in this industry.

Are there training providers in Rockhampton?

You can train to become a customer service officer by completing a qualification with Academy Xi. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.

What study modes are available?

There is one campus within the Rockhampton area that provides customer service officer training. The closest campus is 3521km away from the center of Rockhampton. You can also study a customer service officer course through online, traineeship learning. Find a course provider that best suits your study needs.

Further reading

Choosing a security licence course in Australia: A step-by-step guide for jobseekers

10th November 2023)

Most popular retail courses

21st July 2022)

How to start a career as a Medical Receptionist

7th December 2021)