Customer Service Manager Courses in Melbourne

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..

The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution. .

The Project Management (Digital): Elevate course is tailored for ambitious individuals, ideally with experience in digital team environments, aiming to excel as digital project managers. This course is also suited for traditional managers seeking formal training in the digital domain. It equips students with the comprehensive project management skills required in today’s digital landscape, enabling them to manage projects from inception to completion effectively. This course is designed to empower students with the tools and knowledge necessary to succeed in digital project management. .

The BSB20120 Certificate II in Workplace Skills delivers the skills and confidence you need to get your first job, or re-enter the workforce after an extended break. Over 6-12 months of training you will gain communication and interpersonal skills, as well as the ability to use a range of business software and technologies. The course also covers: customer service, teamwork, and problem solving. Enquire now for entry requirements, graduation outcomes, and upcoming enrolment dates..

The Diploma in Business offers comprehensive core knowledge and skills essential for understanding business dynamics. It covers key areas like communication, marketing, and management, and promotes the development of critical thinking skills. Students learn to craft strategic business and marketing plans and to spot opportunities in various business scenarios. The course includes in-depth research, analysis, and interpretation of both domestic and international business environments, preparing students to navigate and respond effectively to diverse business challenges and opportunities. .

The Graduate Certificate in Business Administration (Digital) offers a tailored foundational knowledge in business, aligning with individual career aspirations. This course empowers learners with the confidence and capability to progress in their desired professional direction. Furthermore, upon completion, there exists an opportunity to delve deeper into the field by transitioning to the Master of Business Administration (Digital). This advanced study aims to cultivate unparalleled business leaders who possess both the ingenuity and prowess to instigate significant change within organisations and the broader community. .

The Master of Finance (Business Analytics) offers comprehensive training in interpreting data and effectively presenting these insights through advanced visualisation techniques. This course encompasses an in-depth exploration of mobile applications, social media platforms, artificial intelligence, and Big Data. With its robust curriculum, it ensures that its graduates possess a deep understanding and skill set that makes them indispensable assets to any modern organisation, adapting to the ever-evolving world of digital analytics. .

The Bachelor of Commerce (Management) delves into key management concepts, focusing on managing people and resources within organisations. Core courses foster skills in human resource management, organisational behaviour, and corporate strategy. Depending on elective choices, students can further explore areas like cross-cultural management, employment relations, business ethics, leadership, and entrepreneurship. This course equips graduates with a comprehensive understanding of modern management practices and challenges..

The Master of Business Administration (Marketing) prepares students for senior roles in the marketing landscape. This course offers deep insights into the most recent and relevant industry research, enhancing students' skills in market analysis, customer relationship management, and leveraging digital and social media platforms effectively. Students will hone their analytical and interpersonal abilities, learning to craft compelling communication strategies, and steering towards a successful career in marketing..

A Certificate III in Business to Business Sales will give you the skills you need to work as a sales representative or customer service officer. This course is designed for anyone who sells products to other businesses as part of their work role. Whether you deal with wholesalers, large companies or small businesses, this qualification will help you build strong business to business relationships. The Certificate III in Business to Business Sales covers a range of topics relevant to this field of work. Course delivery will vary depending on your provider, but you might cover subjects including building customer relationships and loyalty, optimising customer and territory coverage and providing sales solutions to customers. Enquire now for a full list of study units, entry requirements and start dates..