IT Support

Browse careers that are in demand now and meet Australia’s future workforce needs.

Help Desk Support

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

Avg yearly income $52,000
Skill level Beginner

Service Desk Analyst

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

Avg yearly income $67,600
Skill level Beginner

IT Support Officer

An IT Support Officer resolves IT issues, guides clients, performs repairs, provides remote or in-person support, and recommends software solutions.

Avg yearly income $75,140
Skill level Advanced

Systems Administrator

System Administrators manage daily operations of computer networks, configuring and maintaining systems, training users, and troubleshooting issues.

Avg yearly income $117,000
Skill level Advanced

Network Administrator

Network Administrators install, manage, and upgrade networks, troubleshoot issues, set up users, and maintain system security and passwords.

Avg yearly income $104,000
Skill level Advanced

Computer Technician

A Computer Technician diagnoses and repairs IT equipment, installs systems, consults clients, and ensures maintenance while providing customer service.

Avg yearly income $65,000
Skill level Advanced

Cloud Support Technician

A Cloud Support Technician helps manage cloud-based systems, ensuring they run smoothly and efficiently for users and businesses.

Avg yearly income $88,400
Skill level Advanced

IT Manager

IT Managers oversee IT departments, managing staff and security, analysing needs, procuring systems, and planning for business growth and operational changes.

Avg yearly income $130,000
Skill level Unknown

IT Technician

An IT Technician troubleshoots, repairs, and maintains computer systems, working in-person or remotely, requiring strong technical and customer service skills.

Avg yearly income $70,200
Skill level Unknown
Source: Jobs and Skills Australia

Courses in it support

All skill levels Beginner Experienced
ICT30120

Certificate III in Information Technology
Online
12 months
$0 - $4,499
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Data Entry Operator IT Support Officer
Service Desk Analyst Trainee
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Data Entry Operator IT Support Officer Service Desk Analyst Trainee + 2 more
ICT40120

Certificate IV in Information Technology (Networking)
Blended, On Campus, Online
12 - 18 months
$1,500 - $5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator IT Support Officer
Network Technician Computer Technician
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator IT Support Officer Network Technician Computer Technician + 2 more
ICT40120

Certificate IV in Information Technology
Online
18 months
$5,184
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Systems Tester IT Support Officer
Junior Programmer Junior Web Developer
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Systems Tester IT Support Officer Junior Programmer Junior Web Developer + 2 more
ICT40120

Certificate IV in Information Technology (Systems Administration Support)
Online
12 - 18 months
$1,500 - $5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator Cloud Support Technician
IT Technician
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator Cloud Support Technician IT Technician + 1 more
ICT30120

Certificate III in Information Technology (Programming)
Online
12 months
$4,352
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support
52867WA

Advanced Diploma of Industrial Data Communication, Networking and IT
Online
18 months
$12,112
  • There are no mandated entry requirements.
Additional requirements may apply.
Telecommunications Technician Computer Technician
  • There are no mandated entry requirements.
Additional requirements may apply.
Telecommunications Technician Computer Technician
ICT50220

Diploma of Information Technology
Online
18 months
$5,928
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Engineer Systems Analyst Network Administrator
PHP Developer Java Developer Analyst Programmer Javascript Developer ICT Support Engineer Programmer Systems Tester ICT Project Manager Computer Technician Network Technician
+ 10 more
ICT50220

Diploma of Information Technology (Advanced Networking)
Online
18 months
$5,999
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Specialist Network Administrator
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Specialist Network Administrator
ICTSS00109

Entry to Tech Skill Set
Online
6 months
$1,800
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support
ICT30120

Certificate III in Information Technology (Web Development)
Online
12 months
$4,352
  • There are no mandated entry requirements.
Additional requirements may apply.
Junior Web Developer Help Desk Support Junior Website Designer
  • There are no mandated entry requirements.
Additional requirements may apply.
Junior Web Developer Help Desk Support Junior Website Designer
ICT30120

Certificate III in Information Technology (Basic Cloud Computing)
Online
12 months
$4,352
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst
ICT30120

Certificate III in Information Technology (Basic Cyber Security Awareness)
Online
12 months
$0 - $4,499
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer
ICT40120

Certificate IV in Information Technology (Cloud Computing)
Online
15 months
$5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Cloud Support Technician Systems Tester
IT Support Officer
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Cloud Support Technician Systems Tester IT Support Officer + 1 more

IT Service Management Professional (ITIL® 4)
Online
3 months
$2,499
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT Project Manager IT Technician IT Support Officer
  • There are no mandated entry requirements.
Additional requirements may apply.
ICT Project Manager IT Technician IT Support Officer

Learn Bash Scripting
Online
1 hour
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Bash Scripting:

    • Learn the Command Line
Additional requirements may apply.
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Bash Scripting:

    • Learn the Command Line
Additional requirements may apply.

Learn Git & GitHub
Online
4 hours
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Git & GitHub:

    • Learn the Command Line
Additional requirements may apply.
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Git & GitHub:

    • Learn the Command Line
Additional requirements may apply.
ICT60220

Advanced Diploma of Information Technology
Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $32,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Chief Information Security Officer (CISO) IT Risk Manager Data Engineer
Senior Systems Engineer Systems Administrator IT Manager IT Project Manager IT Business Analyst Programmer Service Desk Analyst
+ 7 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Chief Information Security Officer (CISO) IT Risk Manager Data Engineer Senior Systems Engineer Systems Administrator IT Manager IT Project Manager IT Business Analyst Programmer Service Desk Analyst + 7 more
ICT60220

Advanced Diploma of Information Technology (IT Strategy and Organisational Development)
Online
12 months
$2,910
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Manager IT Project Manager
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Manager IT Project Manager

Bachelor of Information and Communication Technology
On Campus
3 years
$0 - $39,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Enterprise Architect Cloud Architect Database Administrator
Network Administrator Systems Analyst
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Enterprise Architect Cloud Architect Database Administrator Network Administrator Systems Analyst + 2 more

Bachelor of Information Technology (Business Information Systems)
Blended, On Campus
3 years
$0 - $28,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Process Analyst Database Administrator IT Business Analyst
Systems Analyst Database Designer Systems Administrator
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Process Analyst Database Administrator IT Business Analyst Systems Analyst Database Designer Systems Administrator + 3 more
*Showing course fees for all providers. Some providers may not be available in your area.

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Further reading

How to get started in Information and Communications Technology (ICT)

26th September 2019)

Most popular information technology courses

10th July 2022)

How to get your first job in IT

14th November 2024)

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