ICT Support Engineer

An ICT Support Engineer ensures the smooth operation of an organisation's IT infrastructure by providing technical support and troubleshooting services. Their duties include diagnosing and resolving hardware and software issues, installing and configuring systems, and maintaining network connectivity.

ICT Support Engineers document technical procedures, assist in system upgrades, and may provide training to staff on software applications. Strong problem-solving skills, effective communication, and a solid understanding of various IT systems are essential for success in this role.

Future demand High
Average yearly income $93,600
Skill level Advanced

How do I become a ict support engineer?

All skill levels Beginner Experienced
Recommended
ICT40120

Certificate IV in Information Technology (Networking)
Blended, On Campus, Online
12 - 18 months
$1,500 - $5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator IT Support Officer
Network Technician Computer Technician Junior Website Designer Cloud Support Technician Javascript Developer E-Commerce Developer Data Miner Blockchain Engineer IT Technician Network Specialist ICT Support Engineer IoT Engineer Cyber Security Engineer Senior Systems Engineer Software Tester Drone Operator Data Architect Computer Engineer Technical Architect Systems Consultant Solutions Designer Business Intelligence Developer Systems Architect Network Architect Database Developer Test Analyst Test Engineer Integration Engineer 3D Printing Technician Network Manager Network Designer
+ 31 more
ICT50220

Diploma of Information Technology
On Campus, Online
18 months
$0 - $8,940
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Engineer Systems Analyst Network Administrator
Java Developer Analyst Programmer Javascript Developer ICT Support Engineer Programmer Systems Tester ICT Project Manager Computer Technician Network Technician Junior Website Designer Cloud Support Technician E-Commerce Developer Data Miner Digital Project Manager Blockchain Engineer Network Specialist Salesforce Developer Intelligence Officer Chief Innovation Officer Data Analytics Consultant IoT Engineer Cyber Security Engineer Data Consultant IT Auditor Automated Tester Head of Digital Strategy Transformation Digital Business Analyst E-Commerce Manager IT Manager Software Tester E-learning Developer Drone Operator Data Architect Computer Engineer Chief Technology Officer (CTO) Technical Architect Systems Consultant Solutions Designer Functional Analyst Business Intelligence Developer Solutions Analyst Systems Architect Integration Analyst Integration Developer Network Architect Cloud Architect Mobile Application Developer Sitecore Developer Salesforce Administrator Solutions Consultant Enterprise Architect Database Developer Solutions Architect Test Analyst Technical Business Analyst Technical Lead Technical Consultant Test Engineer Integration Engineer Cybercrime Investigator Digital Producer Multimedia Artist 3D Printing Technician Applications Engineer Information Architect .NET Developer Systems Designer Robotics Technician Information Designer Meteorologist IT Specialist Photogrammetrist Software Designer
+ 73 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Engineer Systems Analyst Network Administrator Java Developer Analyst Programmer Javascript Developer ICT Support Engineer Programmer Systems Tester ICT Project Manager Computer Technician Network Technician Junior Website Designer Cloud Support Technician E-Commerce Developer Data Miner Digital Project Manager Blockchain Engineer Network Specialist Salesforce Developer Intelligence Officer Chief Innovation Officer Data Analytics Consultant IoT Engineer Cyber Security Engineer Data Consultant IT Auditor Automated Tester Head of Digital Strategy Transformation Digital Business Analyst E-Commerce Manager IT Manager Software Tester E-learning Developer Drone Operator Data Architect Computer Engineer Chief Technology Officer (CTO) Technical Architect Systems Consultant Solutions Designer Functional Analyst Business Intelligence Developer Solutions Analyst Systems Architect Integration Analyst Integration Developer Network Architect Cloud Architect Mobile Application Developer Sitecore Developer Salesforce Administrator Solutions Consultant Enterprise Architect Database Developer Solutions Architect Test Analyst Technical Business Analyst Technical Lead Technical Consultant Test Engineer Integration Engineer Cybercrime Investigator Digital Producer Multimedia Artist 3D Printing Technician Applications Engineer Information Architect .NET Developer Systems Designer Robotics Technician Information Designer Meteorologist IT Specialist Photogrammetrist Software Designer + 73 more
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Further reading

How to get started in Information and Communications Technology (ICT)

26th September 2019)

What can you do with a Certificate IV in Information Technology?

17th February 2021)

Career Spotlight: Computer Network Professionals

26th November 2019)

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