ICT Support Officer

An ICT Support Officer provides technical assistance to users by troubleshooting hardware, software, and network issues. You might work in businesses, government agencies, or IT service providers. ICT Support Officers install and configure systems, maintain IT infrastructure, and ensure networks operate efficiently. You’ll respond to technical queries, resolve system errors, and support users with IT-related concerns.

ICT Support Officers play a key role in maintaining IT functionality. You’ll need strong problem-solving skills and the ability to communicate technical information clearly. You’ll work closely with employees and IT teams to ensure smooth system performance. Attention to detail and adaptability are essential for managing technical challenges and keeping IT infrastructure secure and efficient.

Future demand High
Average yearly income $75,400
Skill level Unknown

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Further reading

How to get started in Information and Communications Technology (ICT)

26th September 2019)

Career Spotlight: Computer Network Professionals

26th November 2019)

What can you do with a Certificate IV in Information Technology?

17th February 2021)