IT Support

Browse careers that are in demand now and meet Australia’s future workforce needs.

Help Desk Support

Help Desk Support Technicians provide technical support for hardware and software, troubleshoot issues, and assist users via various communication channels.

Avg yearly income $52,000
Skill level Beginner

Service Desk Analyst

Service Desk Analysts troubleshoot software and hardware issues, providing technical support via phone, chat, and email for various organisations.

Avg yearly income $67,600
Skill level Unknown

Computer Technician

A Computer Technician diagnoses and repairs IT equipment, installs systems, consults clients, and ensures maintenance while providing customer service.

Avg yearly income $65,000
Skill level Unknown

IT Support Officer

An IT Support Officer resolves IT issues, guides clients, performs repairs, provides remote or in-person support, and recommends software solutions.

Avg yearly income $75,140
Skill level Unknown

Systems Administrator

System Administrators manage daily operations of computer networks, configuring and maintaining systems, training users, and troubleshooting issues.

Avg yearly income $117,000
Skill level Unknown

Network Administrator

Network Administrators install, manage, and upgrade networks, troubleshoot issues, set up users, and maintain system security and passwords.

Avg yearly income $104,000
Skill level Advanced

IT Technician

An IT Technician troubleshoots, repairs, and maintains computer systems, working in-person or remotely, requiring strong technical and customer service skills.

Avg yearly income $70,200
Skill level Unknown

Cloud Support Technician

A Cloud Support Technician helps manage cloud-based systems, ensuring they run smoothly and efficiently for users and businesses.

Avg yearly income $88,400
Skill level Unknown

IT Manager

IT Managers oversee IT departments, managing staff and security, analysing needs, procuring systems, and planning for business growth and operational changes.

Avg yearly income $130,000
Skill level Unknown
Source: Jobs and Skills Australia

Courses in it support

All skill levels Beginner Experienced
ICT30120

Certificate III in Information Technology
On Campus, Online
6 - 12 months
$2,880 - $7,277
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Data Entry Operator IT Support Officer
Computer Technician Service Desk Analyst
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Data Entry Operator IT Support Officer Computer Technician Service Desk Analyst + 2 more
ICT40120

Certificate IV in Information Technology (Networking)
Blended, On Campus, Online
12 - 18 months
$1,500 - $5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator IT Support Officer
Network Technician
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator IT Support Officer Network Technician + 1 more
ICT40120

Certificate IV in Information Technology
Online
18 months
$5,184
  • There are no mandated entry requirements.
Additional requirements may apply.
Computer Technician Service Desk Analyst Systems Tester
IT Support Officer Network Technician Junior Programmer Junior Web Developer
+ 4 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Computer Technician Service Desk Analyst Systems Tester IT Support Officer Network Technician Junior Programmer Junior Web Developer + 4 more
ICT40120

Certificate IV in Information Technology (Systems Administration Support)
Online
12 - 18 months
$1,500 - $5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator Cloud Support Technician
IT Technician
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Network Administrator Systems Administrator Cloud Support Technician IT Technician + 1 more
ICT30120

Certificate III in Information Technology (Programming)
Online
12 months
$4,352
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Computer Technician IT Support Officer
Service Desk Analyst
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Computer Technician IT Support Officer Service Desk Analyst + 1 more
ICT50220

Diploma of Information Technology
Online
18 months
$5,928
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Engineer Systems Analyst Network Administrator
PHP Developer Java Developer Analyst Programmer Javascript Developer ICT Support Engineer Programmer Systems Tester ICT Project Manager
+ 8 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Engineer Systems Analyst Network Administrator PHP Developer Java Developer Analyst Programmer Javascript Developer ICT Support Engineer Programmer Systems Tester ICT Project Manager + 8 more
ICT50220

Diploma of Information Technology (Advanced Networking)
Online
18 months
$5,999
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Specialist Network Administrator
  • There are no mandated entry requirements.
Additional requirements may apply.
Cyber Security Specialist Network Administrator
ICTSS00109

Entry to Tech Skill Set
Online
6 months
$1,800
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support
ICT30120

Certificate III in Information Technology (Web Development)
Online
12 months
$4,352
  • There are no mandated entry requirements.
Additional requirements may apply.
Junior Web Developer Help Desk Support IT Support Officer
Service Desk Analyst Digital Marketing Assistant Junior Website Designer
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Junior Web Developer Help Desk Support IT Support Officer Service Desk Analyst Digital Marketing Assistant Junior Website Designer + 3 more
ICT30120

Certificate III in Information Technology (Basic Cloud Computing)
Online
12 months
$4,352
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer
Computer Technician
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst IT Support Officer Computer Technician + 1 more
ICT30120

Certificate III in Information Technology (Basic Cyber Security Awareness)
Online
12 months
$0 - $4,499
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst Computer Technician
IT Support Officer
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Help Desk Support Service Desk Analyst Computer Technician IT Support Officer + 1 more
ICT40120

Certificate IV in Information Technology (Cloud Computing)
Online
15 months
$5,299
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Cloud Support Technician Systems Administrator
Systems Tester IT Support Officer Network Technician
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Service Desk Analyst Cloud Support Technician Systems Administrator Systems Tester IT Support Officer Network Technician + 3 more

Learn Bash Scripting
Online
1 hour
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Bash Scripting:

    • Learn the Command Line
Additional requirements may apply.
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Bash Scripting:

    • Learn the Command Line
Additional requirements may apply.

Learn Git & GitHub
Online
4 hours
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Git & GitHub:

    • Learn the Command Line
Additional requirements may apply.
  • There are no mandated entry requirements.

  • We suggest you complete the following courses before you get started with Learn Git & GitHub:

    • Learn the Command Line
Additional requirements may apply.
ICT60220

Advanced Diploma of Information Technology
Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $28,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Chief Information Security Officer (CISO) IT Risk Manager Data Engineer
Senior Systems Engineer Systems Administrator IT Manager IT Project Manager IT Business Analyst Programmer Service Desk Analyst
+ 7 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Chief Information Security Officer (CISO) IT Risk Manager Data Engineer Senior Systems Engineer Systems Administrator IT Manager IT Project Manager IT Business Analyst Programmer Service Desk Analyst + 7 more
ICT60220

Advanced Diploma of Information Technology (IT Strategy and Organisational Development)
Online
12 months
$2,910
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Manager IT Project Manager
  • There are no mandated entry requirements.
Additional requirements may apply.
IT Manager IT Project Manager

Bachelor of Business Information Systems
Blended, On Campus
3 years
$0 - $58,200
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Administrator Database Administrator IT Consultant
Systems Analyst
+ 1 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Systems Administrator Database Administrator IT Consultant Systems Analyst + 1 more

Bachelor of Information and Communication Technology
On Campus
3 years
$0 - $39,000
  • There are no mandated entry requirements.
Additional requirements may apply.
Enterprise Architect Business Analyst Cloud Architect
Database Administrator Network Administrator Systems Analyst
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Enterprise Architect Business Analyst Cloud Architect Database Administrator Network Administrator Systems Analyst + 3 more

Bachelor of Business (Information Systems Management)
Blended
3 years
$0 - $74,400
  • There are no mandated entry requirements.
Additional requirements may apply.
Application Developer Database Administrator Enterprise Architect
Information Systems Manager Systems Administrator
+ 2 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Application Developer Database Administrator Enterprise Architect Information Systems Manager Systems Administrator + 2 more

Bachelor of Information Technology (Business Information Systems)
Blended, On Campus
3 years
$0 - $28,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Process Analyst Database Administrator IT Business Analyst
Systems Analyst Database Designer Systems Administrator
+ 3 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Business Process Analyst Database Administrator IT Business Analyst Systems Analyst Database Designer Systems Administrator + 3 more
*Showing course fees for all providers. Some providers may not be available in your area.

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Further reading

How to get started in Information and Communications Technology (ICT)

26th September 2019

Most popular information technology courses

10th July 2022

How to get a job in IT

27th November 2024

Courses by location