Vocational Education and Training
All Australian Training Plus Courses
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Learn more- Executive Assistant
- Administration Officer
- Data Entry Operator
- Office Assistant
- Receptionist
- Customer Service Representative
- Accounts Clerk
- Payroll Clerk
- Appointment Setter
- Operations Coordinator
- Administration Manager
- Business Administrator
- School Administration Officer
- Personal Assistant
- Scheduler
- Administrative Assistant
- Fitness Studio Manager
- Communications Manager
- Trainee
- Dental Office Manager
- Retail Team Leader
- Information Officer
- Customer Service Officer
- Brand Ambassador
- RTO Compliance Officer
- Enrolment and Admissions Officer
- Cashier
- Night Auditor
- Trainee Records Officer
- New Home Sales Consultant
- Operations Officer
- IT Business Analyst
- Telemarketer
- Service Manager
- Parts Manager
- Apiarist
- Crematorium Technician
- Funeral Director
- Funeral Assistant
This qualification reflects the role of workers in a range of early childhood education settings who work within the requirements of the Education and Care Services National Regulations and the National Quality Standard. They support the implementation of an improved learning framework, and support children's wellbeing, learning and development. Depending on the setting, educators may work under direct supervision or autonomously.
Learn moreThis qualification reflects the role of skilled operators who use a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.
Learn more- Catering Assistant
- Waiter
- Hotel Porter
- Hotel Receptionist
- Bar Attendant
- Gaming Attendant
- Cafe Attendant
- Concierge
- Kitchen Attendant
- Barista
- Trainee
- Chef
- Cellar Door Manager
- Food Safety Supervisor
- Night Auditor
- Bartender
- Customer Service Manager
- Tour Guide
- Community Organiser
- Tour Driver
- Cooks Assistant
- Sandwich Hand
- Fast Food Assistant
- Executive Housekeeper
- Flight Attendant
- Gym Receptionist
- Food Service Assistant
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Learn more- Office Manager
- Procurement Officer
- Team Leader
- Supervisor
- Project Coordinator
- Area Manager
- Administration Manager
- Presales Consultant
- Business Administrator
- Business Support Officer
- Regional Manager
- Project Officer
- Fitness Studio Manager
- Retail Team Leader
- Account Manager
- Information Officer
- Customer Service Officer
- Community Engagement Officer
- Enrolment and Admissions Officer
- Customer Success Manager
- Cashier
- Account Executive
- Head of Digital Strategy Transformation
- Digital Business Analyst
- Customer Experience Manager
- Innovation Strategist
- New Home Sales Consultant
- Customer Service Manager
- Music Manager
- Apiarist
This qualification reflects the role of early childhood educators who are responsible for designing and implementing curriculum in early childhood education and care services. In doing so they work to implement an approved learning framework within the requirements of the Education and Care Services National Regulations and the National Quality Standard.
Learn moreThis qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and the practices required to provide person-centred support.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
Learn moreThis qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.
Learn moreThis qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.
At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.
Learn moreThis course provides graduates with the qualifications needed to work at a supervisory level in Aged Care facilities. Workers at Certificate IV level may be expected to provide services to individuals with complex needs, work with groups, provide training and support to promote independence and community participation, plus liaise with professionals and other service providers.
Learn moreThis qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
Learn moreThis qualification covers workers who provide a range of services and interventions to clients, and/or who implement community education and interventions. Work may take place in a range of contexts such as community based organisations, residential rehabilitation services and outreach services and workers may have supervisory responsibilities.
On completion of this qualification the worker will be able to design and deliver programs that aim to enhance the well being of individuals and groups.
Learn more- Youth Worker
- Housing Officer
- Family Support Worker
- Case Manager
- Community Corrections Officer
- Community Development Worker
- Senior Support Worker
- Welfare Worker
- Youth Justice Officer
- Outreach Worker
- Aboriginal Community Care Worker
- Community Support Worker
- Community Care Worker
- Intake Worker
- Mental Health Support Worker
- Peer Support Worker
- Residential Care Officer
- Residential Care Worker
- Support Worker
- Volunteer Coordinator
- Youth Case Worker
- Rehabilitation Counsellor
- Animal Shelter Attendant
- Life Coach
- Case Worker
This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.
Learn more- Gaming Supervisor
- Gaming Manager
- Restaurant Supervisor
- Front Office Supervisor
- Hotel Manager
- Motel Manager
- Cafe or Restaurant Manager
- Duty Manager
- Shift Manager
- Bar Manager
- Retail Team Leader
- Venue Manager
- Event Planner
- Cellar Door Manager
- Food Safety Supervisor
- Bartender
- Tour Guide
- Tour Driver
- Cooks Assistant
- Sandwich Hand
- Conference Manager
- Fast Food Assistant
- Reservations Manager
- Bakery Manager
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Learn moreThis qualification reflects the role of hairdressers who use a range of well-developed sales, consultation and technical skills and knowledge to provide a broad range of hairdressing services to clients. They use discretion and judgement to provide client services and take responsibility for the outcomes of their own work.
Learn moreThis is a preparatory qualification which provides a defined and limited range of basic skills and knowledge used in hairdressing salons by individuals who provide assistance with client services. These routine and repetitive tasks are completed under direct supervision and with guidance from hairdressers who manage the client service.
The combined skills and knowledge do not provide for a job outcome as a hairdresser and this qualification is intended to prepare individuals for further training.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Learn moreThis qualification provides an occupational outcome for industries and agencies in rural and regional Australia.
Depending on the units selected individuals can be employed not only in rural industries but also other rural and regional sectors, such as local government, tourism, hospitality, transport, construction, community services, information technology and metals.
Industry expects individuals with this qualification to carry out routine tasks under general supervision and exercise limited autonomy with some accountability for their own work.
Learn moreThis qualification describes the skills and knowledge for general job roles in rural and regional Australia, and supporting job roles in agriculture including livestock production, cropping or in the case of mixed farming workplaces, both cropping and livestock.
Depending on the units selected individuals can be employed not only in agriculture but also other rural and regional sectors.
Individuals with this qualification carry out routine tasks under supervision where the work is predictable and structured with limited judgement requirements.
Learn moreThis qualification reflects the role of barbers who use a range of well-developed sales, consultation and technical skills and knowledge to provide a broad range of barbering services to clients. They use discretion and judgement to provide client services and take responsibility for the outcomes of their own work.
This qualification provides a pathway to work as a barber in any industry environment, usually a barber shop or salon.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Learn moreThis qualification describes the skills and knowledge for general job roles in agriculture, conservation land management and other related rural industries. Depending on the units selected individuals can be employed not only in the agriculture industry but also other rural and regional sectors, and community organisations.
Individuals with this qualification perform tasks under broad supervision involving a broad range of skills that are applied in a variety of contexts, which will involve discretion and judgement in selecting and operating equipment, coordinating resources and applying contingency measures during work.
Learn morehis course delivers the skills and knowledge required to provide a first aid response to a casualty. It applies to all people who may be required to provide a first aid response in a range of situations, including community and workplace settings.
This course also incorporates delivery of HLTAID009 Provide Cardiopulmonary Resuscitation.
Learn moreThis qualification describes the skills and knowledge for general job roles in agriculture including livestock production, cropping or in the case of mixed farming workplaces, both cropping and livestock.
Individuals with this qualification perform tasks under broad supervision involving a broad range of skills that are applied in a wide variety of contexts, which will involve discretion and judgement in selecting and operating equipment, coordinating resources and applying contingency measures during work.
Learn moreThis qualification reflects the role of individuals who provide employment services to both job seekers and employers.
They use specialised knowledge to support individual job seekers in locating, securing and maintaining employment, and to assist employers in meeting their recruitment needs.
Learn moreThis is a qualification for those engaged in supply chain operations and includes specialisations for logistics and warehousing operations.
It involves a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in selecting equipment, services or contingency measures within known time constraints. It may also include responsibility for coordinating the work of others.
Successful achievement of the licensing units within the qualification must align with applicable licensing and regulatory requirements.
Learn moreThis qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Learn moreResponsible practices must be undertaken wherever alcohol is sold or served. This unit applies to all levels of personnel involved in the sale, service and promotional service of alcohol in licensed premises.
The course also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
Learn moreThis course describes the skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses.
The unit applies to all organisations with permanent or temporary kitchen premises or smaller food preparation or bar areas.
It applies to food handlers who directly handle food or food contact surfaces such as cutlery, plates and bowls during the course of their daily work activities. This includes cooks, chefs, caterers, kitchen stewards, kitchen hands, bar, and food and beverage attendants, and sometimes room attendants and front office staff.
Learn moreThis qualification reflects the role of cleaners responsible for undertaking a range of routine and non-routine tasks according to work schedules, liaising with clients and in some cases members of the public, and operating in a range of general residential and commercial settings as well as specialist cleaning environments.
The cleaner may work alone, with or without supervision, and has responsibility for selecting, preparing and using appropriate cleaning methods for a range of cleaning situations while ensuring safe work practices.
Learn moreThis course addresses the skills and knowledge for those responsible for stopping and starting traffic in temporary traffic management using a stop/slow bat or boom gate.
This program is a good entry point for those wishing to establish themselves into the traffic control/management industry.
Learn moreThis course addresses the skills and knowledge for those responsible for stopping and starting traffic in temporary traffic management using a stop/slow bat or boom gate.
This program is a good entry point for those wishing to establish themselves into the traffic control/management industry.
Learn moreThis unit of competency specifies the mandatory work health and safety training required prior to undertaking construction work. The unit requires the person to demonstrate personal awareness and knowledge of health and safety legislative requirements in order to work safely and prevent injury or harm to self and others. It covers identifying and orally reporting common construction hazards, understanding basic risk control measures, and identifying procedures for responding to potential incidents and emergencies. It also covers correctly selecting and fitting common personal protective equipment (PPE) used for construction work.
Learn moreThis qualification reflects the role of individuals working in kitchens who use a defined and limited range of food preparation and cookery skills to prepare food and menu items. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification does not provide the skills required by commercial cooks, which are covered in SIT30816 Certificate III in Commercial Cookery.
This qualification provides a pathway to work in kitchen operations in organisations such as restaurants, hotels, catering operations, clubs, pubs, cafés, and coffee shops; and institutions such as aged care facilities, hospitals, prisons, and schools.
Learn moreThis qualification reflects the role of individuals in a range of community settings and peoples’ homes, who provide support in a manner that empowers people with disabilities to achieve greater levels of independence, self-reliance, community participation and wellbeing. Workers promote a person-centred approach, work according to and may contribute to an individualised plan, and work without direct supervision. They may be required to supervise and/or coordinate a small team.
Learn moreThis qualification reflects the role of individuals in a range of community settings and peoples’ homes, who provide support in a manner that empowers people with disabilities to achieve greater levels of independence, self-reliance, community participation and wellbeing. Workers promote a person-centred approach, work according to and may contribute to an individualised plan, and work without direct supervision. They may be required to supervise and/or coordinate a small team.
Learn moreResponsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Learn moreThis course delivers the combined requirements for the two hospitality units required for the NSW Food Authority Food Safety Supervisor qualification.
Course delivery will cover the skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses and the skills and knowledge required to handle food safely during the storage, preparation, display, service and disposal of food. It requires the ability to follow predetermined procedures as outlined in a food safety program.
The Food Safety Supervisor qualification applies to all organisations with permanent or temporary kitchen premises or smaller food preparation or bar areas and applies to food handlers who directly handle food during the course of their daily work activities.
This course will incorporate mandatory allergen and egg safety modules required by NSW Food Authority to meet the Food Safety Supervisor course requirements.
Learn moreThis unit describes the skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines and grinders. It requires the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines and grinders. Complex repairs of equipment would be referred to specialist service technicians.
Learn moreThis unit describes the skills and knowledge required to prepare a bar for service, take drink orders, prepare and serve alcoholic and non-alcoholic beverages and close the bar down.
Learn moreThis unit specifies the skills and knowledge required to operate a forklift truck safely.
Forklift truck means a powered industrial truck equipped with lifting media made up of a mast and an elevating load carriage to which is attached a pair of fork arms or other arms that can be raised 900 mm or more above the ground, but does not include a pedestrian-operated truck or a pallet truck.
A person performing this work in NSW is required to hold a High Risk Work (HRW) licence issued by SafeWork NSW for the forklift type.
Learn moreThis unit describes the skills and knowledge required to clean bars and public areas, clear and clean glasses, and safely dispose of waste.
Learn more