Intake Worker

An Intake Worker conducts initial assessments of clients at welfare services such as mental health clinics or drug and alcohol rehabilitation facilities. You might examine a client’s needs and make recommendations for support. Intake Workers might carry out risk assessments and gather relevant information before coordinating a care plan or referring a client to other services.

Intake Workers require excellent communication skills and should be able to liaise with a range of stakeholders. It’s important you have good interpersonal skills and can understand clients’ individual circumstances. Intake Workers should be able to follow correct procedures and manage the needs of several clients at one time.

Future demand High
Average yearly income $89,960
Skill level Advanced

How do I become a intake worker?

All skill levels Beginner Experienced
CHC52021

Diploma of Community Services

Blended, On Campus, Online
6 - 18 months
$100 - $15,631
  • There are no mandated entry requirements.
Additional requirements may apply.
CHC50421

Diploma of Youth Work

Online
12 months
$7,995
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
CHC53315

Diploma of Mental Health

Online
12 months
$7,995
  • There are no mandated entry requirements.
Additional requirements may apply.
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Common questions

Further reading

What do social workers do?

11th December 2019

How to start a career in Social Work

18th May 2021

How to start a career in child welfare

28th July 2020