About Alffie

Certificate III in Business will prepare you for a range of entry-level clerical and administrative roles across a variety of sectors.

Throughout this course, alffie's friendly team will assist you in developing skills and knowledge that will enable you to work successfully and effectively in different business environments.

This qualification provides a pathway to work in business-based roles across a variety of industries. Examples of roles relevant to this qualification include customer service officer, general clerk, program administrator, word processing officer and data entry operator.

Certificate III in Hospitality prepares participants for a range of entry-level hospitality roles. Topics include hygienic practices for food safety, preparing and serving food and beverages, and processing financial transactions.

Throughout this course, alffie’s friendly team will assist participants to develop skills and knowledge that will enable then to work confidently and effectively in the hospitality industry. This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés and coffee shops. /p>

This course is delivered online through a combination of written and audio-visual lesson material. The assessments are interactive and simulate real-life working conditions and environments.

This skill set provides individuals with the skills and knowledge to prepare and present a variety of non-alcoholic beverages and sandwiches in a hospitality or catering organisation, such as cafes, kiosks, canteens, and cafeterias. On completion of this course, students will receive a Statement of Attainment for successfully completed units from SIT30622 - Certificate III in Hospitality.

The following units of competency are included in this skill set:

• SITXFSA005 – Use hygienic practices for food safety
• SITHFAB024 – Prepare and serve non-alcoholic beverages
• SITHCCC025 – Prepare and Present Sandwiches

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

Students will be required to source and complete their work placement as part of this course.

Our SIR30216 - Certificate III in Retail has been specially devised for the modern retail environment. Through our interactive learning platform, students will engage in store based scenarios, becoming job-ready as they learn. Our specialised content allows strong insight into customer service, retail technology, point of sale procedures, as well as sustainability practices. Students can use their knowledge gained as an entry pathway or as an add-on to existing skills.

Throughout this course, alffie's friendly team will assist students to develop skills and knowledge that will enable them to work confidently and effectively when delivering service to businesses.

This qualification provides a pathway to work in businesses that supply products or services to other businesses such as retail outlets and wholesalers. This course prepares students for a variety of roles including sales counter assistant (wholesaler), business to business sales officer, team leader, sales representative and customer service officer.

On successful completion of this course, students will be issued with a SIR30316 - Certificate III in Business to Business Sales qualification.

Certificate III in Business (Medical Administration) prepares participants for a range of entry-level clerical and administrative roles within the healthcare sector.

Throughout this course, alffie’s friendly team will assist participants as they learn to complete a broad range of tasks associated with medical administration, including interpreting and applying medical terms, maintaining patient records and confidentiality, and processing medical accounts. These skills will enable participants to work successfully and effectively in an administrative role across a variety of settings, such as, a doctor’s surgery, a hospital, or a dental clinic.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities

This skill set provides individuals with the skills and knowledge they need to understand and respond to instructions, use appropriate medical terminology, carry out routine tasks and communicate with a range of internal/external clients in a medical environment.

On completion of this course, students will receive a Statement of Attainment for successfully completed units from BSB30120 - Certificate III in Business (Medical Administration).

Certificate III in Business (Customer Engagement) will prepare students for a range of entry-level customer support roles across a range of modern business environments.

Throughout this nationally recognised course, alffie's friendly team will assist students in developing skills and knowledge that will enable students to work confidently and effectively in a customer support role. This course focuses on delivering and monitoring a service to customers, offering advice on products and services and assisting and processing customer complaints.

This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities.

Certificate III in Business (Administration) will prepare you for a variety of entry-level administrative job roles. Individuals in these roles carry out a range of work activities, including receiving and distributing business information, managing the appointments and diaries of personnel, and determining purchasing requirements for the business.

Throughout this course, alffie’s friendly team will assist you in developing skills and knowledge that will enable you to work successfully and effectively in different business environments.

This qualification provides a pathway to work in business-based roles across a variety of industries. Examples of roles relevant to this qualification include Receptionist, Office Administration, Clerical and Administration Workers.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities.

Certificate III in Business (Records and Information Management) will prepare you for a specialised career in recordkeeping, as well as a range of entry-level clerical and administrative roles across a variety of sectors.

Throughout this course, alffie's friendly team will assist you in developing skills and knowledge that will enable you to work successfully and effectively in an entry-level role that involves working with records. This course focuses on how to organise workplace information, maintain records and retrieve information from records within a workplace setting.

This qualification provides a pathway to work in business-based roles across a variety of industries, such as, Assistant Records Clerk, Assistant Registry Officer, Information Officer, Administration Officer, Records Officer and Human Resources Clerk.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities.

This skill set focuses on how to organise workplace information, maintain records and retrieve information from records within a workplace setting. On completion of this course, students will receive a Statement of Attainment for successfully completed units from BSB30120 - Certificate III in Business (Records and Information Management).

Certificate III in School Based Education Support prepares participants for the general administrative and operational tasks that are required to support students with learning under the guidance of a teacher or other educational professional.

Throughout this course, alffie’s friendly team will assist participants to develop skills and knowledge that will enable them to work confidently while supporting students in a classroom setting. This qualification provides a pathway to work with students in classroom settings in primary or secondary schools.

Certificate III in Supply Chain Operations (Warehousing Operations) prepares students for a range of entry-level warehousing roles across a variety of sectors.

Throughout this course, alffie's friendly team will assist students to develop skills and knowledge that will enable them to work safely and effectively in different supply chain environments, including warehouses.

This qualification provides a pathway to work in roles based in warehouses and other supply chain environments. Examples of roles relevant to this qualification include warehouse operator, supply chain administration officer and supply chain administration operator.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities. It also requires practical work placement in a supply chain environment.

This is a course for those engaged in supply chain operations and includes specialisations for warehousing operations. On completion of this course, students will receive a Statement of Attainment for successfully completed units from TLI30321 - Certificate III in Supply Chain Operations (Warehousing Operations).

• TLIA0004 – Complete receival and despatch documentation
• TLIA0010 – Identify goods and store to specifications
• TLIA0015 – Organise receival and despatch operations
• TLIX0013X – Maintain stock control and receivals

These units have been selected from the Warehousing Operations stream in TLI30321 - Certificate III in Supply Chain Operation (Warehousing Operations).

Certificate III in Cleaning Operations prepares students for a variety of roles in a range of general residential and commercial settings as well as specialist cleaning environments, such as hospitals, schools, hotels and clubs.

Throughout this course, alffie's friendly team will assist students to develop skills and knowledge that will enable them to select, prepare and use appropriate cleaning methods for a range of cleaning situations while ensuring safe work practices.

This qualification provides a pathway to work in cleaning roles including as a commercial cleaner and an industrial cleaner.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities. It also requires practical work placement with a cleaning company, giving the student the real-world skills needed to work in the industry. Prior to work placement, the student will need to obtain a National Police Check and, depending on the student’s placement, may require a Working with Children Check.

A set of skills to equip individuals in hygienic practices and handling food safely during the storage, preparation, display, service, and disposal of food.

The following units of competency are included in this skill set:

• SITXFSA005 – Use hygienic practices for food safety
• SITXFSA002 – Participate in safe food handling practices

This skill set addresses the skills and knowledge to provide customer service for an organisation. These units of competency meet industry requirements for individuals who are required to assist and provide service to customers for an organisation.

This skill set reflects the skill requirements for people entering the health and community services sector. It provides a set of skills to support the induction of new workers into a variety of roles. Work is supervised and may involve working directly or indirectly with clients.

This course reflects the role of individuals who have the primary responsibility of engaging the customer and delivering on organisational expectations. On completion of this course, students will receive a Statement of Attainment for successfully completed units from SIR30216 - Certificate III in Retail.

The following units of competency are included in this skill set:

• SIRXCEG003 – Build customer relationships and loyalty
• SIRXCEG002 – Assist with customer difficulties

This skill set provides individuals with the skills and knowledge required to maintain personal health and wellbeing and contribute to safe work practices. On completion of this course, students will receive a Statement of Attainment for successfully completed units from SIR30216 – Certificate III in Retail.

Certificate I in Access to Vocational Pathways - Customer Service skill set is a nationally recognised short course, designed to address customer service skill barriers and meet individual participant needs.

Throughout this course, alffie’s friendly team will assist students in developing skills and knowledge that will enable them to deliver customer service and prepare them for entry level customer service job roles.

On completion of this course students will receive a Statement of Attainment for successfully completed units from FSK10119 – Certificate I in Access to Vocational Pathways.

Certificate I in Access to Vocational Pathways - Digital Literacy skill set will prepare students to use digital technology to complete workplace activities.

Throughout this course, alffie’s friendly team will assist students in developing skills and knowledge that will enable them to identify and interpret technical instructions, and setup and apply a range of digital technologies to achieve predetermined outcomes.

This skill set provides individuals with the skills and knowledge they need to greet clients and exchange routine information, to prioritise a client’s needs, facilitate the realisation of an individual’s interests, rights and needs, and to advocate for and provide ongoing support to clients.

On completion of this course, students will receive a Statement of Attainment for successfully completed units from CHC32015 - Certificate III in Community Services.