Alffie
Customer Service Skill Set
Nationally Recognised Vocational Education and Training (VET)This skill set addresses the skills and knowledge to provide customer service for an organisation. These units of competency meet industry requirements for individuals who are required to assist and provide service to customers for an organisation.
Delivery mode
Alffie offers this course through the following delivery modes:
On campus
Work with instructors and classmates in a supportive and collaborative environment.
Locations
- Ground floor, Building B, 99 Coventry Street, Southbank
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Customer Service Skill Set will prepare you for the following roles.
Bar Attendant
A Bar Attendant makes drinks and serves customers in a bar, hotel or other licensed venue. You might pour beers, mix cocktails or prepare other alc...
Cafe Attendant
A Café Attendant serves food and drinks to customers in a café or coffee shop. You’ll greet customers as they arrive and take their orders or give...
Waiter
A Waiter attends to diners at a restaurant, café or bistro. You might show customers to their table and give them menus. Waiters may take orders an...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
Tourism Officer
A Tourism Officer works in various sectors of the tourism industry offering assistance to visitors and tour groups. You might help tourists plan th...
Hotel Receptionist
A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their roo...
Concierge
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About Alffie
Powering businesses and people through technology and education
Advance your career, gain a new skill, or study something you’re passionate about with alffie’s accredited qualifications and skill sets
It’s simple really. We love what we do, and we aim to do it so well that our students and clients will feel inspired to tell anyone who will listen that they love what we do too.
