Alffie
Certificate III in Retail (Customer Relationships Skill Set)
Nationally Recognised Vocational Education and Training (VET)This course reflects the role of individuals who have the primary responsibility of engaging the customer and delivering on organisational expectations. On completion of this course, students will receive a Statement of Attainment for successfully completed units from SIR30216 - Certificate III in Retail.
The following units of competency are included in this skill set:
- SIRXCEG003 – Build customer relationships and loyalty
- SIRXCEG002 – Assist with customer difficulties
Delivery mode
Alffie offers this course through the following delivery modes:
Traineeship
Work and gain real-world experience while earning a qualification.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Retail (Customer Relationships Skill Set) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Retail Assistant
A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...
About Alffie
Powering businesses and people through technology and education
Advance your career, gain a new skill, or study something you’re passionate about with alffie’s accredited qualifications and skill sets
It’s simple really. We love what we do, and we aim to do it so well that our students and clients will feel inspired to tell anyone who will listen that they love what we do too.
