Alffie
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)Certificate III in Business (Customer Engagement) will prepare students for a range of entry-level customer support roles across a range of modern business environments.
Throughout this nationally recognised course, alffie's friendly team will assist students in developing skills and knowledge that will enable students to work confidently and effectively in a customer support role. This course focuses on delivering and monitoring a service to customers, offering advice on products and services and assisting and processing customer complaints.
This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.
This course is delivered online through written and audiovisual lesson material and interactive assessment activities.
Delivery mode
Alffie offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
For more information about this course and payment options please enquire now.
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Customer Success Manager
A Customer Success Manager ensures customers are happy with their experience with a business. You’ll provide follow up service and deal with any pr...
Account Executive
An Account Executive sells products or services to customers in a range of industries. You’ll develop strong working relationships with your portfo...
Customer Experience Manager
A Customer Experience Manager enhances the overall experience customers have with a company. You might work in a variety of industries, from retail...
Customer Service Manager
Customer Service Managers oversee an organisation’s customer relations and after-sales service. They develop the customer service delivery standard...
Collections Officer
A Collections Officer liaises with customers to collect payment for overdue accounts. You might work for a financial institution, a utilities compa...
Sales Representative
Sales Representatives (also known as a sales rep or sales agent) represent an organisation’s products and services — building relationships with pr...
Telemarketer
Telemarketers spend their days on the phone calling prospects and promoting their organisation’s products and services for sale. They usually work...
Sales Consultant
Sales Consultants sell products and services from retail stores, wholesale outlets, and call centres. They promote the company’s service offerings...
Local Government Customer Service Assistant
A Local Government Customer Service Assistant works at the front desk or phone line of a local government authority. You might answer customer enqu...
Client Services Officer
A Client Services Officer provides support and assistance to clients, ensuring their needs are met and enhancing their overall experience. You migh...
About Alffie
Powering businesses and people through technology and education
Advance your career, gain a new skill, or study something you’re passionate about with alffie’s accredited qualifications and skill sets
It’s simple really. We love what we do, and we aim to do it so well that our students and clients will feel inspired to tell anyone who will listen that they love what we do too.
