Alffie

BSB30120

Certificate III in Business (Customer Engagement)

Nationally Recognised Vocational Education and Training (VET)

Certificate III in Business (Customer Engagement) will prepare students for a range of entry-level customer support roles across a range of modern business environments.

Throughout this nationally recognised course, alffie's friendly team will assist students in developing skills and knowledge that will enable students to work confidently and effectively in a customer support role. This course focuses on delivering and monitoring a service to customers, offering advice on products and services and assisting and processing customer complaints.

This qualification provides a pathway to work in customer service roles across a variety of industries. Examples of roles relevant to this qualification include Customer Service Officer, Sales Consultant, Call Centre Operator Information, Officer Client and Contact Officer.

This course is delivered online through written and audiovisual lesson material and interactive assessment activities.

Delivery mode

Alffie offers this course through the following delivery modes:

Online

Set your own study schedule and balance study with your other commitments.


Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* Unknown
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.
Enquire with Alffie to find out more.
Study mode Online
Duration 12 Months
Estimated fee* $0 - $0 Support may be available

Career opportunities

The Certificate III in Business (Customer Engagement) will prepare you for the following roles.

Customer Service Assistant

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or ...

Avg yearly income $54,600
Entry barriers Low

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

About Alffie

Powering businesses and people through technology and education

Advance your career, gain a new skill, or study something you’re passionate about with alffie’s accredited qualifications and skill sets

It’s simple really. We love what we do, and we aim to do it so well that our students and clients will feel inspired to tell anyone who will listen that they love what we do too.