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This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Learn more- Executive Assistant
- Administration Officer
- Data Entry Operator
- Office Assistant
- Receptionist
- Customer Service Representative
- Accounts Clerk
- Payroll Clerk
- Appointment Setter
- Operations Coordinator
- Administration Manager
- Business Administrator
- School Administration Officer
- Personal Assistant
- Scheduler
- Administrative Assistant
- Fitness Studio Manager
- Communications Manager
- Trainee
- Dental Office Manager
- Retail Team Leader
- Information Officer
- Customer Service Officer
- Brand Ambassador
- RTO Compliance Officer
- Enrolment and Admissions Officer
- Cashier
- Night Auditor
- Trainee Records Officer
- New Home Sales Consultant
- Operations Officer
- IT Business Analyst
- Telemarketer
- Service Manager
- Parts Manager
- Apiarist
- Crematorium Technician
- Funeral Director
- Funeral Assistant
- Paraplanner
- Timber Dispatch Coordinator
- Bicycle Sales Assistant
- Dog Trainer
- Senior Rates Officer
- Customs Broker
- Marketing Strategist
- Internal Auditor
- Change And Communications Manager
- Fundraising Coordinator
- Property Adviser
- Gallery Manager
- Public Service Officer
- Student Recruitment Officer
- Engagement Manager
- Location Manager
- Freelance Editor
- Administrative Coordinator
- Logistics Planner
- Business Process Analyst
- Corporate Accountant
- Marketing Analyst
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under supervision using plans, policies and procedures to guide work activities. The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
Learn more- Catering Assistant
- Waiter
- Hotel Porter
- Hotel Receptionist
- Bar Attendant
- Gaming Attendant
- Cafe Attendant
- Concierge
- Kitchen Attendant
- Barista
- Trainee
- Chef
- Cellar Door Manager
- Food Safety Supervisor
- Night Auditor
- Bartender
- Customer Service Manager
- Tour Guide
- Community Organiser
- Tour Driver
- Cooks Assistant
- Sandwich Hand
- Fast Food Assistant
- Executive Housekeeper
- Flight Attendant
- Gym Receptionist
- Food Service Assistant
- Laundry Worker
- Rooms Division Manager
- Senior Travel Consultant
- Tourism Manager
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Learn more- Office Manager
- Procurement Officer
- Team Leader
- Supervisor
- Project Coordinator
- Area Manager
- Administration Manager
- Presales Consultant
- Business Administrator
- Business Support Officer
- Regional Manager
- Project Officer
- Fitness Studio Manager
- Retail Team Leader
- Account Manager
- Information Officer
- Customer Service Officer
- Community Engagement Officer
- Enrolment and Admissions Officer
- Customer Success Manager
- Cashier
- Account Executive
- Head of Digital Strategy Transformation
- Digital Business Analyst
- Customer Experience Manager
- Innovation Strategist
- New Home Sales Consultant
- Customer Service Manager
- Music Manager
- Apiarist
- Customs Broker
- Marketing Strategist
- Internal Auditor
- Change And Communications Manager
- Property Adviser
- Gallery Manager
- Public Service Officer
- Student Recruitment Officer
- Engagement Manager
- Technology Consultant
- International Project Manager
- Campaign Manager
- Program Analyst
- Tourism Manager
- Location Manager
- Freelance Editor
- IT Specialist
- Inventory Manager
- Supply Planner
- Healthcare Manager
- Customer Relationship Manager
- Project Scheduler
- Administrative Coordinator
- Data Specialist
- Service Delivery Manager
- Logistics Planner
- Strategy Manager
- Inventory Planner
- Tender Writer
- Supply and Distribution Manager
- HR Business Partner
- Business Process Analyst
- Corporate Accountant
- Theatre Manager
- Marketing Analyst
- Leadership Coach
This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams. They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.
Learn more- Office Manager
- Team Leader
- Supervisor
- Project Coordinator
- Assistant Manager
- Team Administrator
- General Manager
- Presales Consultant
- Regional Manager
- Project Officer
- Retail Team Leader
- Account Manager
- Senior Risk Manager
- Park Manager
- Information Officer
- Customer Service Officer
- Life Coach
- Community Engagement Officer
- Landfill Supervisor
- Investigation Manager
- Customer Success Manager
- Customs and Border Protection Officer
- Venue Manager
- Regional Coordinator
- Cellar Door Manager
- Head of Digital Strategy Transformation
- Operational Risk Manager
- Innovation Strategist
- Operations Officer
- IT Business Analyst
- Music Manager
- Sales Representative
- Telemarketer
- Sales Consultant
- Workshop Manager
- Cleaning Supervisor
- Plant Supervisor
- Airport Operations Manager
- Sheep Shearing Trainer
- Abattoir Supervisor
- Food Production Supervisor
- Workplace Inspector
- Rail Safety Manager
- Aerodrome Operations Supervisor
- Cabin Crew Supervisor
- Operations Specialist
- Scrum Master
- Workplace Relations Officer
- International Project Manager
- Tourism Manager
- Location Manager
- Production Supervisor (Timber Systems)
- Supply Planner
- Supply Chain Analyst
- HR Business Partner
- Change Management Consultant
- Director Of Nursing
- Risk Consultant
- Early Childhood Center Manager
- Pharmaceutical Production Supervisor
- Police Sergeant
- Sheriff
- Religious Education Coordinator
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
Learn moreThis qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
Learn moreThis qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
Learn more- Gaming Supervisor
- Gaming Manager
- Restaurant Supervisor
- Front Office Supervisor
- Hotel Manager
- Motel Manager
- Cafe or Restaurant Manager
- Duty Manager
- Shift Manager
- Bar Manager
- Retail Team Leader
- Venue Manager
- Event Planner
- Cellar Door Manager
- Food Safety Supervisor
- Bartender
- Tour Guide
- Tour Driver
- Cooks Assistant
- Sandwich Hand
- Conference Manager
- Fast Food Assistant
- Reservations Manager
- Bakery Manager
- Rooms Division Manager
- Food Service Supervisor
- Catering Manager
- Hospitality Manager
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council(ARC) and other Australian national peak clinical bodies. The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings. Specific licensing/regulatory requirements relating to this competency, including requirements for refresher training should be obtained from the relevant national/state/territory Work Health and Safety Regulatory Authorities.
Learn moreThis unit describes the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) guidelines. This unit applies to all persons who may be required to provide CPR, in a range of situations, including community and workplace settings. Specific licensing/regulatory requirements relating to this competency, including requirements for refresher training should be obtained from the relevant national/state/territory Work Health and Safety Regulatory Authorities
Learn moreThis unit describes the skills and knowledge required to provide a first aid response to infants and children in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. This unit applies to a range of workers within an education and care setting who are required to respond to a first aid emergency, including asthma and anaphylactic emergencies. This includes early childhood workers and educators who work with school age children in outside school hours care and vacation programs.
Learn moreThe NSW RSA course is a theory-based course covering the laws and legislation of serving alcohol in NSW and how to provide responsible service of alcohol Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
Learn moreThis unit describes the skills and knowledge required to provide an advanced first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. The unit applies to all persons who may be required to provide an advanced first aid response in a range of situations, including community and workplace settings.
Learn moreThe NSW RCG course is a theory based course covering the laws and legislation of gambling in NSW and how to provide gambling services responsibly. The NSW RCG course is mandatory for all secretaries of registered clubs with gaming machines, all hoteliers with gaming machines, and employees of registered clubs and hotels.
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