Local Government Customer Service Assistant Courses in Townsville

Get started in marketing with the BSB40820 Certificate IV in Marketing and Communication. This nationally recognised qualification can be your entry point into a marketing role, or great for managers and small business owners who need the skills to increase their sales and outreach. The course covers: co-ordinating marketing activities, analysing consumer behaviour, carrying out market research, creating digital content, presenting your ideas and research, developing social media strategies, and more. You will also improve your overall skills in writing and critical thinking. Enquire now for the list of study units, graduation competencies, and upcoming enrolment dates..

The PSP50416 Diploma of Government Investigations delivers the skills you need to carry out fraud and compliance investigations in the public service. Over 12-18 months of training you will learn how to anticipate and detect possible fraud activity, and communicate fraud control awareness. The course also covers: ethics and compliance legislation, investigation techniques, communication skills, carrying out investigation reviews and evaluations. Enquire now for the list of entry requirements, graduation competencies, and enrolment centres near you. .

The Bachelor of Arts (Politics and International Relations) delves into government complexities and global political challenges. It cultivates critical thinking, unravels international concerns, and fosters solutions formulation. Students gain deep insights into factors shaping political evolution and global dynamics. The course offers foundational knowledge for careers in politics, diplomacy, journalism, and governmental policy, addressing topics like terrorism, climate change, global economics, media dynamics, and Australia’s foreign relations..

Become a workplace inspector with the PSP60122 Advanced Diploma of Government. This nationally recognised qualification is a gateway to three career paths: workplace inspection, investigations, and fraud control. The course covers: working in the public service, applying government systems, preparing high-level documents, managing public sector compliance with legislation, managing policy implementation, and much more. Enquire now for the full list of entry requirements, specialisation electives (and their availability), and training providers near you that offer this qualification..

If you have a passion for social justice how about launching your career with the Certificate IV in Justice Studies. This nationally recognised qualification opens up a wide range of employment opportunities within court services, youth justice, correctional services, law enforcement, and community services. The course covers: Australian legal system, workplace communication, social justice issues, applying regulatory powers, preparing documents and reports, understanding court proceedings, and more. Enquire now for the list of entry requirements, career outcomes, and enrolment centres in your area..

Launch your career in public health with the Bachelor of Health Science. With this fantastic degree program you could be tackling alcohol and drug addiction, researching obesity, improving occupational safety systems, or even emergency planning for the next pandemic. Health Science is a very broad study area and (depending on the university) may offer majors in occupational safety, human resources, environmental health, communication and media, health promotion, nutrition bioscience, addiction studies, IT and data analysis. Enquire now for admissions information, available study majors, and universities in your area that offer the Bachelor of Health Science..

Looking for a management role in Council Corporate Services? How about the LGA50120 Diploma of Local Government (Corporate Services)? This nationally recognised diploma delivers the skills you need to work effectively in local government, engage with the community, and deliver efficient administrative services. The course covers: developing community engagement strategies, managing customer service, building community relationships, conducting community consultations, risk management, advanced workplace communication, and much more. Enquire now for entry requirements, Council Corporate Services competencies, and opportunities for enrolment near you..

Work at the public library, museum, gallery, or archives office with the BSB40720 Certificate IV in Library and Information Services. This nationally recognised qualification is equal parts record’s management, customer service, and information systems. The course also covers copyright and social media. Enquire now for the next batch intake, delivery options, and study units..

Get a senior role in the public service with the PSP40122 Certificate IV in Government. This nationally recognised qualification supports a wide range of career opportunities in administration services, revenue collection, human resources, injury claims and rehabilitation, border protection, customs, museum management, and customer service. During your studies you’ll learn how to apply government processes and uphold the principles and values of the public service, you’ll then choose electives that support your career aspirations. Enquire now for entry requirements, the full list of elective choices and career outcomes, and enrolment openings near you..

The PSP50122 Diploma of Government is the qualification you need to become a safety inspector, injury case manager, or policy officer in the public service. This nationally recognised diploma allows you to specialise in injury management, workplace inspection, or organisational policy. The course introduces you to the legislative framework, values and ethos that underpin the public sector in Australia and you’ll also gain specialist skills in risk management, legislative compliance, and policy implementation. Enquire now for the full list of study units, availability of specialisation electives, and upcoming enrolment dates near you..