Ballarat

Retail Team Leader

A Retail Team Leader supervises a team of staff in a retail environment. You might work in a large department or grocery store or work in a speciality retail environment such as sporting goods or electrical items. Retail Team Leaders ensure their staff are meeting sales goals and providing strong customer service. You might handle any issues that come up during a shift or work with individual staff members to improve their performance.

Retail Team Leaders must be able to communicate well with their staff and motivate them to work hard. It’s important that you are organised and can manage your time well. Retail Team Leaders should have a strong focus on customer service and be able to call on their problem solving skills when required.

Future demand Medium
Average yearly income $75,400
Skill level Unknown

How do I become a retail team leader?

All skill levels Beginner Experienced
BSB40320

Certificate IV in Entrepreneurship and New Business
Online
10 - 12 months
$0 - $3,795
  • There are no mandated entry requirements.
Additional requirements may apply.
Cafe or Restaurant Manager Department Manager Franchisee
Independent Contractor Office Manager Retail Manager Retail Supervisor Retail Team Leader Small Business Owner Store Manager Corporate Services Manager
+ 8 more
SIR50116

Diploma of Retail Leadership
Blended, Traineeship
12 - 24 months
$0 - $4,500
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Team Leader Store Manager Cafe or Restaurant Manager
Small Business Owner Franchisee Department Manager Retail Manager Cluster Manager
+ 5 more
  • There are no mandated entry requirements.
Additional requirements may apply.
Retail Team Leader Store Manager Cafe or Restaurant Manager Small Business Owner Franchisee Department Manager Retail Manager Cluster Manager + 5 more
SIR40316

Certificate IV in Retail Management
Blended, Online, Traineeship
4 - 24 months
$0 - $4,778
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Department Manager
Retail Manager Area Manager Buyer Cluster Manager
+ 4 more
  • Completed Certificate III in Retail or equivalent qualifications OR
  • Evidence of relevant skills, knowledge and employment experience
Additional requirements may apply.
Store Manager Retail Team Leader Department Manager Retail Manager Area Manager Buyer Cluster Manager + 4 more
*Showing course fees for all providers. Some providers may not be available in your area.

Related occupations

Customer Service Representative

Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.

Avg yearly income $56,680
Skill level Beginner

Retail Assistant

A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.

Avg yearly income $62,400
Skill level Beginner

Store Manager

A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.

Avg yearly income $78,000
Skill level Unknown

Cashier

A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.

Avg yearly income $54,600
Skill level Unknown

Car Salesman

Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.

Avg yearly income $72,800
Skill level Unknown

Retail Supervisor

A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.

Avg yearly income $55,016
Skill level Unknown

Department Manager

A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.

Avg yearly income $104,000
Skill level Unknown

Retail Manager

A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.

Avg yearly income $93,600
Skill level Unknown

Area Manager

An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.

Avg yearly income $101,400
Skill level Advanced

Regional Manager

A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.

Avg yearly income $124,800
Skill level Unknown

Retail Executive

A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.

Avg yearly income $112,996
Skill level Unknown

Cluster Manager

A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.

Avg yearly income $72,488
Skill level Unknown

Common questions

How can I become a retail team leader?

To become a retail team leader in Ballarat, you may want to consider completing the Certificate IV in Entrepreneurship and New Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.

Are there training providers in Ballarat?

You can train to become a retail team leader by completing a qualification with Australasian Leadership Academy or College for Adult Learning. Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.

What study modes are available?

There are several campuses within the Ballarat area that provide retail team leader training. The closest campus is 72km away from the center of Ballarat. You can also study a retail team leader course through online learning. Find a course provider that best suits your study needs.

Further reading

A Complete Guide to Certificates II & III in Security Operations

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All You Need to Know About Certificate III in Pathology Collection

10th February 2025)

A Beginner's Guide to Laboratory Technician Training in Australia

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