About BSI Learning

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams.

They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

Successful completion of all units of competency will result in the award of a nationally recognised Certificate II in Skills for Work and Vocational Pathways from the Foundation Skills Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in.

Successful completion of all units of competency will result in the award of a nationally recognised Diploma of Hospitality from the Tourism, Travel and Hospitality Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in.

Our structured 12 month Diploma of Project Management reflects the role of individuals who apply project management skills and knowledge. They may manage projects in a variety of contexts, across a number of industry sectors. They have project leadership and management roles and are responsible for achieving project objectives. They possess a sound theoretical knowledge base and use a range of specialised, technical and managerial competencies to initiate, plan, execute and evaluate their own work and/or the work of others

You will have a working knowledge of project management principles and processes according to PMBOK and be equipped with an understanding of project management methodologies with the application of tools, techniques and methods. Successful completion of this program will result in the award of a BSB50820 Diploma of Project Management.

BSI Learning’s new 12 month Transformational Leadership Program is about taking the next step to guide your organisation and teams through major change, develop strategies, implement business plans, manage finances, navigate complex problems and develop a culture of innovation and learning. It is delivered by industry experts through a blended learning approach and includes learning with likeminded peers in an environment targeted at fine tuning the key skills and capabilities of executive leadership and management professionals.

This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts.

Individuals at this level use initiative and judgement to plan and implement a range of leadership and management functions, with accountability for personal and team outcomes within broad parameters.

They use cognitive and communication skills to identify, analyse and synthesise information from a variety of sources and transfer their knowledge to others, and creative or conceptual skills to express ideas and perspectives or respond to complex problems.

This qualification is for people wanting to work in the retail industry and/or to recognise the skills and knowledge acquired on the job for those who are employed in a retail role. It provides a pathway to work in a diverse range of retail settings including speciality retails, supermarkets, department stores and quick service restaurants.

The qualification reflects the role of individuals who have the primary responsibility of engaging the retail customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required and work with some independence under limited supervision. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant.

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

BSI Learning’s BSB51918 Diploma of Leadership and Management is a leading business management qualification that is highly regarded throughout Australia.

Our structured 12-month program reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work or the work of a team.

The MSM30116 Certificate III in Process Manufacturing provides the competencies required by advanced production workers who use a range of equipment and provide support functions directly related to producing products. They would undertake more advanced roles than workers with a Certificate II in Process Manufacturing, working in accordance with operating procedures and applying knowledge to anticipate problems and solve a range of foreseen and unforeseen problems.

BSI Learning offers this qualification to current production workers who use a range of equipment and provide support functions directly related to producing products. They may be able-bodied or disabled, physically or mentally. They would undertake more advanced roles, working in accordance with the operating procedures and would apply their knowledge to anticipate problems and solve a range of foreseen and unforeseen problems.

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, food and beverage, and gaming.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

This qualification reflects the role of individuals in a variety of information and communications technology (ICT) roles who have established specialised skills in a technical ICT function.

Individuals in these roles carry out moderately complex tasks in a specialist field, working independently, as part of a team or leading a deliverable with others. They may apply their skills across a wide range of industries, business functions and departments, or as a business owner (sole trader/contractor).

This qualification is designed for individuals who require further foundation skills development to prepare for workforce entry or vocational training pathways.

Successful completion of all units of competency will result in the award of a nationally recognised Certificate II in Skills for Work and Vocational Pathways from the Foundation Skills Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in.

This qualification is designed for individuals who need skills to prepare for a vocational pathway qualification or further foundation skills development.

Successful completion of all units of competency will result in the award of a nationally recognised FSK10219 – Certificate I in Skills for Vocational Pathways from the Foundation Skills Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in.

This qualification is designed for individuals who require significant foundation skills support to access a vocational learning pathway.

Successful completion of all units of competency will result in the award of a nationally recognised Certificate I in Access Vocational Pathways from the Foundation Skills Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in.

Looking to kick-start an exciting career in the rapidly evolving world of Cyber Security? Then look no further than the 22603VIC Cert IV in Cyber Security trans international course offered by BSI Learning!

This comprehensive program provides students with the skills and knowledge they need to excel in the high-demand field of Cyber Security, with a focus on real-world applications and hands-on training. And with three elective streams to choose from – Network Security, Cloud Security, and Infrastructure Security – students can tailor their studies to match their interests and career goals.

In the Network Security stream, students will learn how to protect networks and systems from unauthorized access, as well as how to detect and respond to cyber threats. They’ll study key concepts like firewalls, intrusion detection systems, and virtual private networks, and gain practical experience configuring and managing network security tools.

This qualification provides an introduction to the construction industry, its culture, occupations, job roles and workplace expectations. The units of competency cover essential work health and safety requirements, the industrial and work organisation structure, communication skills, work planning, and basic use of tools and materials. The qualification is built around a basic construction project unit that integrates the skills and embeds the facets of employability skills in context.

The qualification is suited to vocational education and training (VET) in Schools programs or learners with no previous connection to the construction industry or relevant employment history.

There are no specific job outcomes to this qualification, but the skills achieved will assist in successfully undertaking a Certificate II pre-vocational program or job outcome qualification or will facilitate entry into an Australian Apprenticeship.

The TLI30321 Certificate III in Supply Chain Operations is a 12 month blended learning program consisting of 14 units. It includes 14 x virtual workshops (approximately 2 per month) with each session followed by self-directed learning time, i.e. eLearning, readings, negotiated activities, work related projects.

Learners are required to complete written assessment activities, questions and work projects to provide evidence of competency.

There are no entry requirements. It is expected that applicants will be able to read, write and communicate to the level required in the workplace. An applicant’s Language, Literacy and Numeracy (LLN) is screened during the enrolment process. If an applicant requires additional support for their LLN skills, this is reviewed on case-by-case basis.

Successful completion of all units of competency will result in the award of a nationally recognised Certificate II in Skills for Work and Vocational Pathways from the Foundation Skills Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in.

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

The BSB30120 Certificate III in Business (Customer Engagement) is a 12 month blended learning program consisting of 13 units (with up to 12 months to complete). It includes 13 x virtual workshops (approximately 2 per month) with each session followed by self-directed learning time, i.e. eLearning, readings, negotiated activities, work related projects.

Learners are required to complete written assessment activities, questions and work projects to provide evidence of competency.

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

The Program is delivered over 12 months using our blended model of delivery which uses a combination of face-to-face / virtual workshops (including specialised Masterclass Sessions), on-line learning and self-paced learning. The Program includes 12 days face-face (12 Units), delivered one day each month. Each session is followed by self-directed learning time that includes readings, negotiated workplace activities and work related projects and simulations / scenarios to be completed and submitted

Our blended delivery model is designed to enable the sharing through learning of human resource management issues and experiences with likeminded people. The focus of this program is very much on “how to” apply key human resource management principles into your business or workplace environment

Successful completion of all units of competency will result in the award of a nationally recognised Certificate I in Skills for Work and Vocational Pathways from the Foundation Skills Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.

A set of skills to follow organisational infection prevention and control policies and procedures, including implementing standard and transmission-based precautions and responding to infection risks in organisations.

Successful completion of the program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in.

This qualification is designed to provide students with advanced skills in common ICT functions and tasks they would encounter in a small or medium organisation. The program aims to instill a design thinking approach in students to provide them with a distinctive problem-solving strength to organisational and client challenges and a competitive advantage in the employment market

Successful completion of all units of competency will result in the award of a nationally recognised Advanced Diploma of Information Technology from the Information and Communications Technology . Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in.

Welcome to the exciting world of cleaning operations! If you’re ready to take your cleaning skills to the next level, the Certificate III in Cleaning Operations at BSI Learning is the perfect program for you.

This comprehensive course is designed to give you the practical skills and knowledge you need to excel in the cleaning industry. You’ll learn the latest cleaning techniques and strategies, as well as how to use the most cutting-edge cleaning equipment and technologies.

But this program isn’t just about learning how to clean better. You’ll also gain a deeper understanding of the cleaning industry as a whole, including the regulatory and safety requirements that you need to adhere to in order to provide top-quality service to your clients.

What’s more, this program is delivered by experienced instructors who are passionate about the cleaning industry. They’ll work with you every step of the way to help you achieve your goals and build the skills and confidence you need to succeed.

Successful completion of all units of competency will result in the award of a nationally recognised Food Safety Supervision Skill Set. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in.

This unit of competency specifies the mandatory work health and safety training required prior to undertaking construction work. The unit requires the person to demonstrate personal awareness and knowledge of health and safety legislative requirements in order to work safely and prevent injury or harm to self and others. It covers identifying and orally reporting common construction hazards, understanding basic risk control measures, and identifying procedures for responding to potential incidents and emergencies. It also covers correctly selecting and fitting common personal protective equipment (PPE) used for construction work.

This qualification reflects the role of group and gym fitness instructors. These fitness instructors may plan and deliver group exercise sessions and develop gym-based programs for individuals where the level of personalised instruction and ongoing client monitoring is limited. They work in predictable environments under general supervision. When instructing groups or interacting with clients, they use discretion and judgment to solve routine issues within the parameters of clearly defined organisational policies and procedures.

This qualification provides a pathway to work as a fitness instructor in settings such as fitness facilities, gyms, and leisure and community centres.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This qualification reflects the role of individuals working in kitchens who use a defined and limited range of food preparation and cookery skills to prepare food and menu items.

They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification does not meet the requirements for trade recognition as a cook, but can provide a pathway towards achieving that.

This qualification provides a pathway to work in kitchen operations in organisations such as restaurants, hotels, catering operations, clubs, pubs, cafes, and coffee shops; and institutions such as aged care facilities, hospitals, prisons, and schools.

Looking for an exciting way to kickstart your career in the great outdoors? Look no further than the AHC20621 Certificate II in Parks and Gardens program at BSI Learning!

This program is specifically designed to give you the skills and knowledge you need to succeed in a variety of roles within the parks and gardens industry. From maintaining beautiful public spaces to creating stunning garden designs, this program covers it all.

Through a combination of hands-on training and classroom instruction, you’ll learn everything from plant identification and propagation to soil management and pest control.

You’ll also gain valuable experience working with a variety of tools and equipment commonly used in the industry, including lawnmowers, hedge trimmers, and more.