BSI Learning
Certificate III in Business (Customer Engagement)
Nationally Recognised Vocational Education and Training (VET)This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
The BSB30120 Certificate III in Business (Customer Engagement) is a 12 month blended learning program consisting of 13 units (with up to 12 months to complete). It includes 13 x virtual workshops (approximately 2 per month) with each session followed by self-directed learning time, i.e. eLearning, readings, negotiated activities, work related projects.
Learners are required to complete written assessment activities, questions and work projects to provide evidence of competency.
Delivery mode
BSI Learning offers this course through the following delivery modes:
Online
Set your own study schedule and balance study with your other commitments.
Entry requirements
Domestic Students
- There are no mandated entry requirements.
Course fees
Career opportunities
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
Customer Service Assistant
A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or ...
Customer Service Representative
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
About BSI Learning
BSI Learning is committed to delivering a learning experience that produces beneficial change for both your people and your organisation. By doing this, we ensure that the training we design and deliver is both appropriate and specific. We aim to develop programs that have measurable effects, not only on your people and their performance but on the bottom line results of the company.
BSI Learning is committed to delivering a learning experience that produces beneficial change for both your people and your organisation.
By doing this, we ensure that the training we design and deliver is both appropriate and specific. We aim to develop programs that have measurable effects, not only on your people and their performance but on the bottom line results of the company.
