ITeC Academy

BSB50420

Diploma of Leadership and Management

Nationally Recognised Vocational Education and Training (VET)

Gain the expertise to seamlessly oversee customer satisfaction, boost team performance, streamline operations, and optimise efficiency—all without any prerequisites, making this course your direct route to career advancement.

Tailored for frontline managers, this qualification empowers you to demonstrate initiative and sound judgment as you plan, organise, implement, and monitor both individual and team workloads.

Master advanced communication strategies to inspire and motivate individuals and teams towards organisational goals, while navigating dynamic environments with poise, developing innovative solutions to complex challenges.

Throughout this course, you’ll acquire essential skills such as influential communication techniques, fostering critical thinking, cultivating effective workplace relationships, strategic business operations management, emotional intelligence leadership, workplace safety assurance, continuous improvement facilitation, and delivering exceptional customer service at organisational levels within aged care and home care.

Delivery mode

ITeC Academy offers this course through the following delivery modes:

Blended

Combine the flexibility of online learning with the support of on campus learning.

Locations
  • 1-5 Miller St, Coniston

Entry requirements

Domestic Students

  • There are no mandated entry requirements.
Additional requirements may apply.

Course fees

Estimated Fee* $8,000 $0 Fees are based on full-time study.

For more information about this course and payment options please enquire now.

Study mode Blended
Duration 18 Months
Estimated fee* $8,000 $0

Career opportunities

The Diploma of Leadership and Management will prepare you for the following roles.

About ITeC Academy

ITeC Academy, born from the merger of IRT Academy and Illawarra ITeC, represents a union of two esteemed institutions with a shared vision for education and workforce development. Established to meet the evolving needs of industries such as aged care, construction, trades, entertainment, and hospitality, ITeC Academy is committed to fostering sustainable career pathways through quality training and education.

Operating since 1997
Legal name Illawarra Retirement Trust
RTO code 90456