About Brisbane Business and Hospitality Training

This qualification teaches you practical and theoretical skills that are necessary to succeed in a rapidly changing business environment.

Over the course of your studies, you’ll learn how to manage administrative systems, organise meetings and events, communicate clearly and effectively, manage information, improve customer service, and work collaboratively with others.

Certificate III in Business is the ideal choice if you're looking for a program designed to prepare you for administrative and customer services roles. As part of this program, you’ll receive comprehensive business administration and organisational training, making you a highly valuable candidate for any employer.

The Certificate III in Hospitality is designed to provide individuals with comprehensive skills and knowledge required to excel in various roles within the dynamic hospitality industry. This course encompasses essential topics related to food and beverage service, customer interaction, and general hospitality operations, while also incorporating specialised training in RSA (Responsible Service of Alcohol), RSG (Responsible Service of Gambling), Food Safety Supervisor, and Barista skills.

The Certificate III in Hospitality typically combines theoretical classroom instruction with hands-on, practical training in real-world hospitality settings, such as restaurants, hotels, or cafes.

The Certificate III in Tourism is a comprehensive and engaging program designed to equip students with fundamental skills and knowledge to embark on a rewarding career in the dynamic tourism industry. This course offers a well-rounded curriculum that covers various aspects of the tourism sector, including travel sales and customer service, tour operations, and destination knowledge. Students will gain practical insights into the management of tourism services and the ability to provide exceptional customer experiences. The program emphasises the importance of sustainable tourism practices, cultural sensitivity, and effective communication skills when dealing with diverse clientele. Through a combination of theoretical learning and hands-on training, participants will develop the expertise needed to navigate the challenges and opportunities within the ever-evolving tourism landscape.

The Certificate IV in Business course will enhance your foundational business skills and propel your career forward in a very competitive industry.

This course is designed to equip you with a solid understanding of essential business concepts and practices, enabling you to excel in a variety of roles within the dynamic world of business. Throughout this program, you will delve into key subjects such as business communication, customer service strategies, teamwork dynamics, and operational procedures. By fostering practical expertise in these areas, you will develop the ability to contribute effectively to the success of any business environment.

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams.

A Diploma in Business is a comprehensive program that provides students with essential knowledge and skills to thrive in the business world. The course covers a wide range of topics related to business management, administration, marketing, finance, and entrepreneurship.

Through practical and theoretical learning, students develop a strong understanding of business principles and gain the expertise to excel in various roles within the corporate landscape. This diploma equips graduates with the ability to analyze business challenges, make informed decisions, and implement effective strategies to drive success. Overall, the Diploma in Business prepares individuals for a promising career in the dynamic and competitive business environment.

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.

In the Diploma of Event Management, students will master the art and science of crafting unforgettable events, diving deep into topics such as project management, financial planning, and marketing strategies tailored for events. The curriculum is designed to equip learners with both theoretical knowledge and practical skills, encompassing the use of cutting-edge event technologies, understanding of sustainable event practices, and the nuances of managing various event types, from intimate social gatherings to large-scale corporate conventions. Through hands-on projects, industry case studies, and interactions with seasoned professionals, students will emerge with a holistic view of the event industry and the competence to excel in it.

A Certificate III in Retail is a comprehensive program designed to provide students with the knowledge and skills necessary to excel in the retail industry. This course covers a wide range of topics, including customer service, merchandising, sales techniques, and store operations. Students learn how to interact effectively with customers, understand their needs, and provide exceptional service. Additionally, they gain insights into visual merchandising, inventory management, and basic retail marketing principles.

Throughout the program, students are exposed to practical scenarios and real-world experiences, preparing them for various roles in the retail sector, from sales assistants to store supervisors. This certificate equips individuals with the foundational competencies required to thrive in a dynamic and customer-focused retail environment.

The Certificate III in Commercial Cookery offers a comprehensive and hands-on culinary education for aspiring chefs and culinary enthusiasts alike. Throughout this exciting course, you'll dive into the world of culinary arts, mastering essential cooking techniques, food preparation, and kitchen operations. Under the guidance of experienced chefs, you'll learn to create delectable dishes, explore diverse cuisines, and develop your creativity in the kitchen. From understanding culinary nutrition to perfecting plate presentation, this program will equip you with the skills and knowledge needed to succeed in the dynamic culinary industry. By completing this certificate, you'll earn recognition as a qualified chef, opening doors to rewarding culinary career opportunities in top restaurants, hotels, and catering establishments, or even empowering you to embark on your own culinary venture. Whether you aspire to work in bustling kitchens or curate culinary experiences that delight palates, this qualification is your savory foundation for a fulfilling career in the art of cooking.

A Diploma in Leadership and Management is a comprehensive program designed to develop the essential skills and knowledge required to lead and manage teams effectively in various organisational settings. This diploma focuses on honing leadership abilities, fostering strong communication, and instilling a deep understanding of management principles.

Students will learn to navigate challenges, make informed decisions, and inspire teams to achieve common goals. The curriculum covers a wide range of topics, including strategic planning, employee development, conflict resolution, and organisational behaviour. Through practical exercises and real-world case studies, students will develop the leadership acumen and managerial competence necessary to excel in leadership roles and contribute to the success of their organisations.

In the Certificate IV in Retail Management, you will gain a comprehensive understanding of the core principles and practices that drive successful retail operations. Through a series of engaging modules, you will learn to master the art of exceptional customer service, honing your skills in handling inquiries, managing complaints, and creating positive shopping experiences. The course will empower you with the knowledge needed to optimise store layouts, manage inventory effectively, and implement impactful merchandising strategies that attract and engage customers.

In the Certificate III in Events, you will acquire foundational skills and knowledge essential for a career in the events industry. The course covers a blend of core and elective units, focusing on key areas like event logistics, customer service, safe work practices, and basic event staging. Through practical and theoretical training, you'll learn to effectively coordinate event aspects, liaise with stakeholders, adhere to safety regulations, and address challenges that arise during event planning and execution, preparing you for various entry-level roles in the sector.

This course is suitable for those with prior experience in hospitality or individuals who have completed a Certificate III in Hospitality and wish to progress to higher-level responsibilities.

The qualification equips learners with a diverse skill set that encompasses hospitality service, sales, and operational expertise. Additionally, it includes supervisory skills and in-depth knowledge of industry operations. Graduates of this course are prepared to plan, monitor, and evaluate the work of team members, demonstrating the ability to work independently and make decisions to resolve non-routine problems.

Welcome to the Diploma of Travel and Tourism, a comprehensive program designed to elevate your expertise and open doors to a rewarding career in the travel industry. Throughout this immersive course, you will gain advanced skills in travel planning, destination management, and customer service, preparing you for a wide range of roles within the travel and tourism sector. Embrace the art of creating unforgettable travel experiences, as you learn to design seamless itineraries, handle complex logistics, and cater to the diverse needs of travelers. With a focus on responsible tourism practices and innovative marketing strategies, you'll be well-equipped to excel in leadership positions within travel agencies, tour operators, or even pursue entrepreneurial ventures. Join us on this exciting journey, where you'll explore the dynamic world of travel and tourism, foster cultural awareness, and shape your path to a fulfilling and successful career in an industry that continuously expands horizons and enriches lives.

The Certificate IV in Travel and Tourism is a thrilling journey designed to ignite your passion for exploration and turn your wanderlust into a flourishing career. Get ready to dive headfirst into a dynamic curriculum that covers all aspects of the travel industry, from crafting unforgettable travel experiences to becoming a savvy destination specialist. Throughout this course, you'll master the art of designing immersive itineraries, handling international travel logistics, and providing exceptional customer service to globetrotters. Embrace the spirit of cultural exchange as you learn the importance of responsible and sustainable travel practices, all while gaining insights into marketing and sales strategies to inspire fellow adventurers.

In the Certificate IV in Work Health and Safety, participants delve into a comprehensive understanding of WHS legislation, compliance measures, and relevant codes of practice. They'll learn to identify and assess potential hazards, manage risks, and develop strategies to minimise these risks. The course emphasises creating and maintaining WHS management systems, understanding and managing incidents, preparing for emergencies, and effective communication strategies related to WHS matters. It also focuses on measuring WHS performance, fostering a culture of safety, providing adequate WHS training, and ensuring collaboration with stakeholders. By the end, participants are primed to make informed decisions to enhance workplace safety and compliance.

The Certificate III in Hospitality (Front of House) is a dynamic program designed to equip individuals with the essential skills and knowledge required to excel in the fast-paced world of hospitality, specifically focusing on front-of-house operations. Through this course, students will embark on a journey that explores the art of exceptional customer service, teaching them how to greet and interact with guests professionally, handle reservations, and ensure a seamless dining experience. They will develop proficiency in managing guest inquiries, addressing concerns, and creating a welcoming atmosphere that leaves a lasting positive impression.

Furthermore, the course delves into the practical aspects of hospitality operations, preparing students for roles in restaurants, cafes, hotels, and other hospitality establishments. Learners will learn the intricacies of table service, including taking orders, serving food and beverages, and mastering the art of upselling to enhance the overall guest experience. They will also gain insights into maintaining hygiene and safety standards, managing guest payments, and coordinating with kitchen staff to ensure orders are accurately prepared and delivered. By the end of the program, graduates will possess a comprehensive skill set that not only enables them to contribute effectively to the front-of-house operations but also sets them on a path to becoming customer service-oriented hospitality professionals.

A Certificate IV Kitchen Management is a qualification that builds upon the skills and knowledge gained in the Certificate III in Commercial Cookery. This advanced level of training is designed for individuals who want to take on leadership roles in a commercial kitchen or hospitality establishment. The course aims to develop the necessary managerial and operational skills to effectively run a kitchen and manage a culinary team.

The Certificate IV in Kitchen Management equips individuals with the skills needed to oversee kitchen operations, manage kitchen staff, create appealing and innovative menus, and ensure compliance with food safety standards and regulations.