SIR20212

Certificate II in Retail Services

Nationally Recognised Vocational Education and Training (VET)

Gain the skills you need to confidently deliver product or service advice in a shop, supermarket, and department store by enrolling in a Certificate II in Retail Services (SIR20212). This is a hands-on qualification that focuses on customer interaction at the point-of-sale, as well as how to operate a range of retail service technologies. Enquire now for a list of units and the next intake dates.

Study mode Online
Duration 6 months
Estimated fee* Unknown
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.

Nationally recognised training

VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.

Get job-ready

Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.

Entry requirements

Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).

It’s important to review these requirements for each course provider to ensure you meet all necessary prerequisites before applying.

  • There are no mandated entry requirements.
  • Additional entry requirements are set by individual course providers

Course fees

Course fees vary depending on the course provider.

Estimated Fee* Unknown
*Showing course fees for all providers. Some providers may not be available in your area.

Career opportunities

The Certificate II in Retail Services will prepare you for the following roles.

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...

Avg yearly income $56,680
Entry barriers Low

Cashier

A Cashier takes payments from customers and clients in a retail environment, an office or other setting. You might process transactions and provide...

Avg yearly income $54,600
Entry barriers Low

Retail Assistant

A Retail Assistant helps customers in a retail environment such as a small shop or large department store. You might assist with enquiries, provide...

Avg yearly income $62,400
Entry barriers Low

Customer Service Assistant

A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or ...

Avg yearly income $54,600
Entry barriers Low

Fast Food Assistant

A Fast Food Assistant prepares food and serves customers in a fast food restaurant. You might work at the counter taking food and drink orders and ...

Avg yearly income $54,080
Entry barriers Low

Find a course provider

Compare all providers for the Certificate II in Retail Services available in your area to find the right fit for you.

Australian Training Plus
Australian Training Plus
Online
6 Months (Full-time)