Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.
VET qualifications are nationally recognised and regulated, ensuring all courses meet rigorous standards for quality, relevance, and compliance with industry requirements.
Graduate with the skills you need to start working right away. Build the practical skills and industry knowledge needed to enter the workforce with confidence.
Government funding may be available for eligible students. Funding is available for vocational education courses that meet skills shortages on a state level.
Entry requirements for the Certificate III in Business (Customer Engagement) vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
Government funding may be available to Australian citizens or permanent residents. Eligibility depends on your location, employment status, and whether the course and provider are approved for funding.
The Certificate III in Business (Customer Engagement) will prepare you for the following roles.
A Customer Service Assistant provides advice and help to customers in a retail environment. You might work in a specialty store selling fashion or...
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Compare all providers for the Certificate III in Business (Customer Engagement) available in your area to find the right fit for you.
There are a total of 23 providers for this course. Find a provider in your area .
