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  3. Certificate III in Business (Customer Engagement) BSB30120

BSB30120

Certificate III in Business (Customer Engagement)

Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities.

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Delivery mode:
Distance / On Campus / Online / Traineeship

Average duration:
12 months

Accreditation:
Nationally recognised training

Outcomes

This course can help you get a job as:

Job Title
Average Salary
Customer Service Assistant
$960 weekly pay
Customer Service Representative
$960 weekly pay

This course can help you progress to:

Job Title
Average Salary
Account Executive
$1,630 weekly pay
Account Manager
$1,150 weekly pay
Area Manager
$1,730 weekly pay
Business Relationship Manager
$1,500 weekly pay
Car Salesman
$1,250 weekly pay

Please note that weekly pay figures are estimates only of what you could possibly earn.

Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning

RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more.

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