Need to level-up your customer services skills but don’t have time for a full qualification? How about taking the SITSS00077 Customer Service Management skillset? It’s a micro-set of three customer service training units and an official part of the government regulated Tourism, Travel and Hospitality Training Package. Competencies include: developing customer relationships, dealing with customer complaints, responding to difficult situations with customers, resolving conflict, developing customer service policies and procedures, managing service delivery. Enquire now for entry requirements, graduation competencies, and upcoming course enrolment opportunities in your region.
Entry requirements for the Customer Service Management Skill Set vary depending on the institution but generally include completion of Year 12 with a minimum ATAR, VET pathway courses or prior experience.
If you don't meet the standard entry criteria, enquire with a course provider to discuss alternative entry pathways.
Course fees vary depending on the course provider.
The Customer Service Management Skill Set will prepare you for the following roles.
A Bar Attendant makes drinks and serves customers in a bar, hotel or other licensed venue. You might pour beers, mix cocktails or prepare other alc...
A Barista makes and serves coffees and other beverages in a café, coffee shop or other hospitality venue. You’ll take drink orders and prepare a ra...
A Café Attendant serves food and drinks to customers in a café or coffee shop. You’ll greet customers as they arrive and take their orders or give...
A Catering Assistant helps with preparing and serving food and drink at various kinds of events. You might work with clients before an event to det...
A Concierge attends to a range of guests’ needs at a hotel, motel or accommodation resort. You might greet guests when they arrive and escort them...
A Gaming Attendant works at a casino or in the gaming section of a hotel or club. You might work at a particular game or gaming area or you might p...
A Hotel Receptionist works on the front desk of a hotel or accommodation venue. You might greet guests as they arrive and check them into their roo...
A Waiter attends to diners at a restaurant, café or bistro. You might show customers to their table and give them menus. Waiters may take orders an...
A Reservations Agent makes travel bookings on behalf of clients. You might organise transport such as airline or train travel bookings and you migh...
A Tour Advisor helps to plan tourist visits to particular areas or attractions. You’ll liaise with visitors to determine their interests and plan i...
A Tourism Officer works in various sectors of the tourism industry offering assistance to visitors and tour groups. You might help tourists plan th...
An Appointment Setter schedules meetings between staff and clients. You might call prospective customers to generate interest in products or servic...
Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and man...
Compare all providers for the Customer Service Management Skill Set available in your area to find the right fit for you.
