Customer Experience: Elevate

Nationally Recognised Vocational Education and Training (VET)

The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution.

Study mode Online
Duration 6 months
Estimated fee* Unknown
* Fees are indicative only and vary based on your circumstances and eligibility for government funding.

Entry requirements

Entry requirements for VET courses include both national standards and additional criteria set by individual Registered Training Organisations (RTOs).

It’s important to review these requirements for each course provider to ensure you meet all necessary prerequisites before applying.

  • There are no mandated entry requirements.
  • Additional entry requirements are set by individual course providers

Course fees

Course fees vary depending on the course provider.

Estimated Fee* Unknown
*Showing course fees for all providers. Some providers may not be available in your area.

Career opportunities

The Customer Experience: Elevate will prepare you for the following roles.

Find a course provider

Compare all providers for the Customer Experience: Elevate available in your area to find the right fit for you.

Academy Xi
Online
6 Months (Full-time)