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  2. Provide Service to Customers SITXCCS014

SITXCCS014

Provide Service to Customers

The SITXCCS014 Provide Service to Customers unit covers the skills and knowledge needed to communicate effectively and deliver quality service to both internal and external customers. It includes establishing rapport, identifying and addressing customer needs and expectations, and handling complaints. This unit is designed for frontline service personnel who interact with customers daily, working independently under limited supervision in various tourism, travel, hospitality, and events settings.

Enquire now for a full list of entry requirements and available enrolment dates.

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Delivery mode:
On Campus

Average duration:
1 day

Accreditation:
Nationally recognised training

Outcomes

Please note that weekly pay figures are estimates only of what you could possibly earn.

Nationally Recognised Training

This is a nationally recognised course delivered by Registered Training Organisations (RTOs). RTOs are strictly regulated by the Australian Skills Quality Authority (ASQA). This guarantees you will be studying a quality-assured and nationally recognised qualification.

Recognition of Prior Learning

RTOs are also able to offer Recognition of Prior Learning for work experience or formal qualifications you may have undertaken to shorten the time you have to study. Ask a course provider for more details during the enrolment process.

Payment Options

Course providers may offer flexible payment options for those who do not wish (or are unable) to pay their tuition fees outright. There is usually a discount for those who pay their tuition fees upfront.

Enquire with a course provider to find out more.

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