Sydney

Customer Service Representative

Customer Service Representatives interact with an organisation’s clients and customers, helping them with product enquiries, taking orders, and managing complaints.

As a customer service advisor you could be taking phone calls and answering emails (or chat), advising a customer on the status of their order, inputting customer data into a CRM (Customer Relationship Management software), or referring a high-end complaint to the appropriate manager or team leader.

Future demand High
Average yearly income $56,680
Skill level Beginner

How do I become a customer service representative?

All skill levels Beginner Experienced
SIR20216

Certificate II in Retail Services

Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $4,330
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIR30216

Certificate III in Retail

Blended, On Campus, Online, Traineeship
4 - 24 months
$0 - $6,500
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIR10116

Certificate I in Retail Services

Online
4 - 6 months
$0 - $1,885
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
BSB30120

Certificate III in Business (Customer Engagement)

Blended, Online, Traineeship
6 - 24 months
$0 - $5,930
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SITSS00078

Customer Service Skill Set

Online
2 weeks
$0 - $355
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SIR30216

Certificate III in Retail (Customer Relationships Skill Set)

Traineeship
2 months
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
FSK10119

Certificate I in Access to Vocational Pathways (Customer Service Skill Set)

Online
3 weeks
Unavailable
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
11039NAT

Certificate II in Career Preparation

Blended
4 - 6 months
$0 - $4,480
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
SITXCCS014

Provide Service to Customers

On Campus
3 days
$250
  • There are no mandated entry requirements.
Additional requirements may apply.
  • There are no mandated entry requirements.
Additional requirements may apply.
Customer Service Representative
*Showing course fees for all providers. Some providers may not be available in your area.

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