Customer Service Representative Courses in Sydney
There are 10 courses available within the Sydney area for people who want to become a customer service representative.
BSB30120
Online, On Campus, Distance, Traineeship
More info
Possible job outcomes:
Customer Service Representative
Executive Assistant
Administration Officer
Data Entry Clerk
Office Assistant
Receptionist
Personal Assistant
Appointment Setter
Operations Coordinator
Area Manager
Administration Manager
Regional Manager
Business Administrator
School Administration Officer
Scheduler
Administrative Assistant
Accounts Clerk
Payroll Clerk
The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 12 months.
Online
More info
Possible job outcomes:
Customer Service Assistant
Customer Service Officer
Account Manager
Customer Success Manager
Customer Service Representative
Account Executive
Customer Service Specialist
Customer Experience Manager
The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution.
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Average duration: 6 months.
BSB30120
Online, On Campus, Distance, Traineeship
More info
Possible job outcomes:
Customer Service Representative
Customer Service Assistant
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..
Average duration: 12 months.
SIR30216
Online, On Campus, Distance, Traineeship
More info
Possible job outcomes:
Customer Service Representative
Retail Assistant
Buyer
Cashier
Customer Service Assistant
The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks.
This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team.
The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package..
Average duration: 12 months.
11039NAT
Online, On Campus
More info
Possible job outcomes:
Retail Assistant
Customer Service Representative
Administrative Assistant
The 11039NAT Certificate II in Career Preparation equips participants with the skills and confidence needed to enter the workforce or pursue further education and training. The course covers topics such as exploring work and training opportunities, career planning, and developing soft skills like teamwork, critical thinking, problem-solving, and conflict management. It aims to provide employability skills, learning skills for further study, literacy skills, goal identification, and planning for career pathways, fostering independent learning.
Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 6 months.
SIR20216
Online, On Campus, Distance, Traineeship
More info
Possible job outcomes:
Retail Assistant
Customer Service Representative
Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol..
Average duration: 12 months.
SIR10116
Online, On Campus, Traineeship
More info
Possible job outcomes:
Retail Assistant
Customer Service Representative
The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities..
Average duration: 6 months.
FSK10119
Traineeship
More info
Possible job outcomes:
Administrative Assistant
Library Assistant
Customer Service Representative
Data Entry Clerk
The FSK10119 Certificate I in Access to Vocational Pathways (Digital Literacy Skill Set) prepares students to utilise digital technology for workplace tasks. They will develop skills to identify and interpret technical instructions, as well as set up and use various digital tools to achieve specific outcomes. This qualification is designed for individuals needing foundational skills support to access vocational learning pathways, with personalised guidance provided throughout the course.
Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 5 weeks.
FSK10119
Online
More info
Possible job outcomes:
Retail Assistant
Customer Service Representative
Administrative Assistant
The FSK10119 Certificate I in Access to Vocational Pathways (Customer Service Skill Set) is a nationally recognised short course aimed at overcoming barriers to customer service skills. This course assists students in developing the knowledge and skills needed to deliver effective customer service, preparing them for entry-level roles. It is designed for individuals who require foundational skills support to access vocational learning pathways, ensuring personalised guidance throughout the learning process.
Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 3 weeks.
SIR30216
Traineeship
More info
Possible job outcomes:
Customer Service Representative
Retail Assistant
The SIR30216 Certificate III in Retail (Customer Relationships Skill Set) prepares individuals for roles where they engage customers, manage daily store operations, and meet organisational expectations. Participants gain knowledge of product and service offerings and develop well-honed skills requiring discretion and judgement. Working with some independence under limited supervision, they may also supervise team members and oversee daily workplace activities.
Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 2 months.
Frequently Asked Questions
How can I become a customer service representative?
To become a customer service representative in Sydney, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
Are there training providers in Sydney?
You can train to become a customer service representative by completing a qualification with Foundation Education (established in 2012) or Upskilled (established in 2010). Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
What study modes are available?
There is one campus within the Sydney area that provides customer service representative training. This campus is 9999km away from the center of Sydney. You can also study a customer service representative course through online or distance learning. Find a course provider that best suits your needs.
Job Pathways
Here are some potential career pathways within customer engagement and retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.