Postcode:
Resident:
Employed:
There are 10 courses available within the Bendigo area for people who want to become a customer service representative.
Possible job outcomes:
The BSB30120 Certificate III in Business prepares you for an administrative role. You’ll gain essential communication and teamwork skills, then specialise in an area that supports your career aspirations. Specialty areas include: technology and IT, business competence, teamwork and relationships, customer service, accounts, medical administration, records management. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 12 months.
The Customer Experience: Elevate course prepares students for a discipline that remains highly valued and future-proof, focusing on human-centric skills that technology cannot replicate. This course offers a comprehensive understanding of CX, including foundational theory, its role within an organisation, and strategies for promoting a CX mindset. Students will acquire practical skills in CX research, stakeholder management, customer journey mapping, and CX strategy design. By the end of the course, students will be equipped to create and implement a complete CX plan, encompassing analysis and strategic execution. .
Average duration: 6 months.
Get the skills you need to take care of customer service with the BSB30120 Certificate III in Business (Customer Engagement). This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, social media, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team. Enquire now for the full list of study units, graduation competencies, and enrolment opportunities..
The Certificate III in Retail (SIR30216) is perfect for students seeking roles in places like shops, specialty retailers, supermarkets, and department stores. Student begin their studies with the safety aspects of the retail workplace, learning how to identify and respond to security risks. This course has a strong focus on interpersonal skills and selling, so students graduate confidently able to engage with customers, sell products and services, assist with customer complaints, and be an effective member of a sales team. The Certificate III in Retail (SIR30216) is a nationally recognised training qualification and part of the official Retail Services Training Package..
Get started in retail with this entry-level Certificate II in Retail Services (SIR20216). This course delivers a range of job skills essential for working in a service environment including communication, personal presentation, time management, as well as identifying and responding to security risks. You’ll graduate able to confidently engage with customers and help them choose different products and services. Enquire now for funding opportunities and how to enrol..
Enrol in the Certificate II in Retail Services (Food Speciality) (SIR20216) if you want to work in a coffee shop, deli, supermarket, or food retail outlet. This nationally recognised course teaches you the fundamentals of food safety, storage, and handling — as well as how to sell food and process financial transactions. Graduate job-ready, with the confidence to join the workforce in food retail. Enquire now for the latest training dates and your eligibility for subsidised training..
The Certificate I in Retail Services SIR10116 is an entry level certificate for students or new workers needing the basic skills to work with customers in a shop or other retail service environment. The course gives students the opportunity to plan a career in retail while gaining an understanding of teamwork, their personal work responsibilities, and how to use digital technologies. Enquire today for a unit list and funding opportunities..
The FSK10119 Certificate I in Access to Vocational Pathways (Digital Literacy Skill Set) prepares students to utilise digital technology for workplace tasks. They will develop skills to identify and interpret technical instructions, as well as set up and use various digital tools to achieve specific outcomes. This qualification is designed for individuals needing foundational skills support to access vocational learning pathways, with personalised guidance provided throughout the course. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 5 weeks.
The FSK10119 Certificate I in Access to Vocational Pathways (Customer Service Skill Set) is a nationally recognised short course aimed at overcoming barriers to customer service skills. This course assists students in developing the knowledge and skills needed to deliver effective customer service, preparing them for entry-level roles. It is designed for individuals who require foundational skills support to access vocational learning pathways, ensuring personalised guidance throughout the learning process. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 3 weeks.
The SIR30216 Certificate III in Retail (Customer Relationships Skill Set) prepares individuals for roles where they engage customers, manage daily store operations, and meet organisational expectations. Participants gain knowledge of product and service offerings and develop well-honed skills requiring discretion and judgement. Working with some independence under limited supervision, they may also supervise team members and oversee daily workplace activities. Enquire now for the full list of elective choices, entry requirements, and available enrolment dates..
Average duration: 2 months.
We’ll find nearby campuses and check if you’re eligible for funding in your state.
To become a customer service representative in Bendigo, you may want to consider completing the Certificate III in Business. This qualification will equip you with the skills and knowledge necessary for a career in this industry.
You can train to become a customer service representative by completing a qualification with Foundation Education (established in 2012) or TAFE Queensland (established in 1998). Find a course provider near you. Once you make an enquiry, a course advisor will get in touch to discuss your study options and course fees.
There is one campus within the Bendigo area that provides customer service representative training. This campus is 9999km away from the center of Bendigo. You can also study a customer service representative course through online or distance learning. Find a course provider that best suits your needs.
Here are some potential career pathways within customer engagement and retail operations. Click on an occupation to learn more about the role and the qualifications that can help you get started in this industry.
Customer Engagement
Customer Service Officer
$960 weekly pay
Customer Service Representative
Account Manager
$1,150 weekly pay
Customer Service Manager
Retention Specialist
Account Executive
$1,630 weekly pay
Retail Operations
Cashier
Customer Service Assistant
Car Salesman
$1,250 weekly pay
Cluster Manager
Retail Manager
$1,350 weekly pay
Retail Supervisor
Retail Team Leader
$1,050 weekly pay
Area Manager
$1,730 weekly pay
Department Manager
Regional Manager
Retail Executive
$1,540 weekly pay
Store Manager