How do I become a customer service assistant?
Customer Experience: Elevate
- There are no mandated entry requirements.
Certificate III in Retail
- There are no mandated entry requirements.
Certificate II in Retail Services (Food Speciality)
- There are no mandated entry requirements.
Certificate III in Business (Customer Engagement)
- There are no mandated entry requirements.
Certificate I in Employment Pathways
- There are no mandated entry requirements.
Certificate I in English Proficiency
- There are no mandated entry requirements.
Certificate I in Core Skills for Employment and Training - Communication
- There are no mandated entry requirements.
Related occupations
Customer Service Representative
Customer Service Representatives assist clients with product enquiries, take orders, resolve complaints, and manage customer data through calls, emails, or chat.
Retail Assistant
A Retail Assistant supports customers in shops or department stores by answering inquiries, processing payments, and monitoring stock levels.
Retail Team Leader
A Retail Team Leader supervises staff, ensures sales goals are met, and provides excellent customer service while resolving issues.
Store Manager
A Store Manager oversees retail operations, managing staff, finances, and customer service while handling advertising and resolving issues.
Cashier
A Cashier processes payments, provides receipts, balances cash, and ensures adequate change while delivering excellent customer service.
Car Salesman
Car Salesmen assist customers in purchasing vehicles, providing advice, demonstrating features, organising finance, and processing transactions.
Retail Supervisor
A Retail Supervisor oversees a retail team, ensuring sales targets are met, resolving issues, and assisting customers when needed.
Department Manager
A Department Manager oversees retail operations, sets sales targets, supervises staff, monitors stock, and organises promotions, requiring strong communication and problem-solving skills.
Retail Manager
A Retail Manager supervises store operations, manages staff and budgets, ensures compliance, and focuses on sales and customer service.
Area Manager
An Area Manager oversees operations within a specific region, managing teams, finances, and customer service to ensure effective performance.
Regional Manager
A Regional Manager oversees operations across multiple branches in a specified area, focusing on efficiency, profits, and effective leadership.
Retail Executive
A Retail Executive manages retail operations, sets sales targets, analyses profits, and engages in marketing and strategic planning.
Cluster Manager
A Cluster Manager oversees daily operations across multiple stores, ensuring profitability, effective service, strong leadership, and problem-solving.
Common questions
How much does a Customer Service Assistant earn?
In Australia, a full time Customer Service Assistant generally earns $1,050 per week ($54,600 annual salary) before tax. This is a median figure for full-time employees and should be considered a guide only. As you gain more experience you can expect a potentially higher salary than people who are new to the industry.
What are the job opportunities for a Customer Service Assistant?
There has been a drop in employment numbers in this industry in recent years. There are currently 474,000 people working as a Customer Service Assistant in Australia compared to 519,600 five years ago. Customer Service Assistants may find work across all regions of Australia.
Source: Australian Government Labour Market Insights
How do I become a Customer Service Assistant?
If a career as a Customer Service Assistant interests you, consider enrolling in a Certificate II in Retail Services. You’ll learn a range of customer service skills to help you work in a shop, supermarket or department store. You could also specialise your skills with a Certificate II in Retail Services (Food Speciality) or a Certificate III in Business (Customer Engagement).